How nextcare (managed IT services) solves business problems

1. NeXtCARE: Outsourced IT Support

2. Advantages of NeXtCARE NeXtCARE vs. Internal Staff NeXtCARE vs. “break/fix” Scalable on demand vs high fixed costs Predictable cost SLA metrics, not HR management SLAs for service delivery Eliminate HR annoyances Single point of contact Focus on core competencies Proactive approach 20-40% cost savings Access to specialized staff, lowering TCO

5. AdminSupport: Onsite Support Proactive: Patch Testing & Deployment Proactive: Patch Testing & Deployment Security: Anti-virus Support: Remote Support Security: Anti-virus Advantages Admin: Building Knowledge Base Proactive: Onsite Visits Proactive: Onsite Visits Proactive: Temp file deletion

6. The Difference Makers

7. How NeXtCARE Effects Your Employees Employee Attends NeXtCARE Rollout Training PC Issue Employee emails, calls or submits ticket to NeXtDESK NeXtDESK provides remote support If Resolved If NOT Resolved NeXtDESK Confirms Resolution & Documents NeXtDESK Dispatches Onsite

8. How NeXtCARE Effects Your ADMINS ADMIN Attends NeXtCARE Rollout Training ADMIN Attends NeXtCAREPortal Training PC Issue ADMIN Attends Monthly Business Technology Review Employee emails, calls or submits ticket to NeXtDESK NeXtDESK provides remote support Identified Training Opportunities and Trends are Offered and Implemented If Resolved If NOT Resolved NeXtDESK Confirms Resolution & Documents NeXtDESK Dispatches Onsite

9. How NeXtCARE Effects Your Senior Mgmt Team ADMIN Attends NeXtCARE Rollout Training ADMIN Attends NeXtCAREPortal Training ADMIN Attends Monthly Business Technology Review PC Issue Identified Training Opportunities and Trends are Offered and Implemented Employee emails, calls or submits ticket to NeXtDESK NeXtDESK provides remote support Meets Quarterly with vCIO If Resolved If NOT Resolved NeXtDESK Confirms Resolution & Documents NeXtDESK Dispatches Onsite Has Access to vCIO as needed

10. SLA: The Deliverables

12. Anti spam

13. 30% increase in productivity by current staff

14. Zero sick days, vacation days and HR expenses

15. Highly Scalable

16. Proactive support minimizing downtime

17. vCIO Consultant Services