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360 Retail IT Management Aug09


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MindShare Retail IT Services ! Designed just for Retailers - Presented by Ajay Malik

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360 Retail IT Management Aug09

  1. 1. Retail CIO goals: Overview For today’s Retailer Success depends on more than just the right Location & the right POS system
  2. 2. Retail CIO goals <ul><li>Maintain tight control over </li></ul><ul><ul><li>Costs </li></ul></ul><ul><ul><li>Business processes & performance </li></ul></ul><ul><ul><li>Keep pace with any size competitor </li></ul></ul><ul><ul><li>Roll up data from across multiple stores for a complete business view </li></ul></ul>
  3. 3. Retail CIO goals <ul><li>Organization Business Goals </li></ul><ul><ul><li>Reduce time to market </li></ul></ul><ul><ul><li>Use IT / applications for a richer end user experience </li></ul></ul><ul><ul><li>Improve end user experience / interaction </li></ul></ul><ul><ul><li>Minimize IT infrastructure downtime </li></ul></ul><ul><ul><li>Map technology roadmap with business needs </li></ul></ul>
  4. 4. IT Operations challenges The global trends
  5. 5. CIO Operational Challenges <ul><li>Find trained IT resources and retain them </li></ul><ul><li>Avoid technology obsolescence </li></ul><ul><li>Build and operate IT infrastructure that supports </li></ul><ul><ul><li>Volatile Business requirements </li></ul></ul><ul><ul><li>Is capable of handling aggressive internal / external Service Levels </li></ul></ul><ul><ul><li>Select the right partners </li></ul></ul><ul><ul><li>Reduce the TCO of IT infrastructure </li></ul></ul>
  6. 6. Top 3 reasons to change the way you think about IT Management
  7. 7. Top 3 reasons <ul><li>Simple changes can reduce your Information Technology (IT) costs by 15%-30% </li></ul><ul><li>You need to see inside the IT “black box” to successfully control expenses </li></ul><ul><li>Single Point Managed predictable Scalable Support for </li></ul><ul><ul><li>Application </li></ul></ul><ul><ul><li>Data </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Equipment </li></ul></ul>
  8. 8. MindShare presents 360° Retail IT Services designed just for the Retail Industry
  9. 9. MindShare 360° Retail IT Services <ul><li>Outlets/Store roll outs </li></ul><ul><li>POS hardening </li></ul><ul><li>“Proactive” Preventive Maintenance </li></ul><ul><li>POS uptime monitoring and reporting </li></ul><ul><li>POS application support </li></ul><ul><li>Asset Management </li></ul><ul><li>Warranty Uplift </li></ul>
  10. 10. Opening a new store? MindShare Stores Roll out services
  11. 11. MindShare Stores roll out services <ul><li>Proactive Project Planning and Management </li></ul><ul><li>Quick and timely stores roll out </li></ul><ul><li>Leverage MindShare pan India presence </li></ul><ul><li>Competence to handle all kinds of Point of Sale (PoS) hardware and software applications and database set up </li></ul><ul><li>On site training of PoS and applications to new store staff </li></ul>
  12. 12. Regain control of PoS hardware PoS Hardening services
  13. 13. PoS hardening services <ul><li>Privileges removal </li></ul><ul><li>Application of password policy </li></ul><ul><li>Guest users disabled </li></ul><ul><li>USB disabled </li></ul><ul><li>FDD access disabled </li></ul><ul><li>CDROM Access disabled </li></ul><ul><li>Internet Browser restriction </li></ul><ul><li>Software Installation Restriction </li></ul><ul><li>Software Validity Checked </li></ul><ul><li>Control Panel Disabled for normal Users </li></ul><ul><li>Window Media Player disabled </li></ul><ul><li>Predefined restrictions </li></ul>
  14. 14. Concerned about virus and spyware? Preventive Maintenance services
  15. 15. Preventive Maintenance <ul><li>Patch Management </li></ul><ul><li>Antivirus Updates </li></ul><ul><li>Spyware scan and removal </li></ul><ul><li>Temporary file Deletion </li></ul><ul><li>Disk Defragmentation </li></ul><ul><li>Service desk and remote remediation </li></ul>
  16. 16. PoS is down at store and store staff doing manual billing. Concerned? PoS uptime monitoring and reporting
  17. 17. POS uptime monitoring and reporting <ul><li>365 days monitoring of PoS equipment across India </li></ul><ul><li>Instant alerting and escalation </li></ul><ul><li>Integration with ticketing system </li></ul><ul><li>Predefined engineer notification for remediation onsite/remote </li></ul><ul><li>Support during retail business support hours </li></ul>
  18. 18. Does your PoS application provider go shopping when your customers shop? POS application support
  19. 19. POS application support <ul><li>POS Application support covering </li></ul><ul><ul><li>Database indexing </li></ul></ul><ul><ul><li>Database attachment </li></ul></ul><ul><ul><li>Application corruption and reloading </li></ul></ul><ul><li>Competence in </li></ul><ul><ul><li>IBS, Polaris Retail Excel, Orion , Shawman, </li></ul></ul><ul><ul><li>Client specific Applications </li></ul></ul>
  20. 20. Store staff loading unwanted software or removing memory modules? Asset and Inventory Management services
  21. 21. Asset and Inventory Management <ul><li>Comprehensive Asset and Inventory details </li></ul><ul><ul><li>Hardware </li></ul></ul><ul><ul><li>Service tags </li></ul></ul><ul><ul><li>Software </li></ul></ul><ul><li>Asset Change Management report </li></ul><ul><li>Software deployment report </li></ul>
  22. 22. Does your POS OEM attend a Friday evening call on Monday , that too with out a spare part ? Warranty Uplift Services
  23. 23. Warranty Uplift <ul><li>On site spare support from MindShare spare pool without waiting for OEM Warranty spare </li></ul><ul><li>Service Level Agreements and responses </li></ul><ul><li>Centralized ticketing, 7 days a week </li></ul>
  24. 24. Why us? Services highlights
  25. 25. Services highlights <ul><li>Network Operations Center </li></ul><ul><ul><li>24 X 7 Network Operations Center. No holidays, no sick leaves. We don't go shopping when you do business. </li></ul></ul><ul><li>Enterprise Monitoring System </li></ul><ul><ul><li>Proactive management done through an Enterprise Monitoring & Management tool. </li></ul></ul><ul><li>Ticketing system </li></ul><ul><ul><li>A comprehensive ITIL based ticketing system for users to log desktop problems. Track tickets and monitor SLA. </li></ul></ul><ul><li>The CIO dashboard </li></ul><ul><ul><li>Comprehensive reporting on desktop performance, patch and vulnerability, SLA Management and executive reporting in a click of a mouse. </li></ul></ul>
  26. 26. Services highlights <ul><li>Reduce operations costs </li></ul><ul><ul><li>Decrease your average downtime. </li></ul></ul><ul><li>Comprehensive reports </li></ul><ul><ul><li>Inventory, trend analysis, ticketing tracking and SLA management </li></ul></ul><ul><li>Improve quality of life </li></ul><ul><ul><li>Rely on MindShare and experience better quality of life during weekends, holidays, and office and non-office hours. </li></ul></ul>
  27. 27. About Us MindShare Services Company Overview
  28. 28. MindShare Services <ul><li>18 years in IT services business with pan India presence </li></ul><ul><li>Leader in providing tailor made solutions to Retail in India </li></ul><ul><li>Managing over 20,000 IP end points in India and Middle East region </li></ul><ul><li>Network Operations Center in New Delhi, India and Abu Dhabi, UAE </li></ul><ul><li>Workforce of 250 highly skilled and certified professionals </li></ul><ul><li>ISO 9000:2005 certified processes and methodology </li></ul>
  29. 29. Our Retail customers
  30. 30. Our other services
  31. 31. MindShare 360°Server Management <ul><li>Ensures servers are up to date with critical patches and updates </li></ul><ul><li>Frees your IT staff to work on your strategic projects </li></ul><ul><li>Monitors your servers and server events and filters out the ‘noise’ to further free up your IT staff </li></ul><ul><li>Manage & administer server </li></ul><ul><li>Diagnose AND repair many of your day-to-day server </li></ul>
  32. 32. MindShare 360°Server Management What you get <ul><li>24x7 monitoring, analysis and escalation </li></ul><ul><li>Anti-Virus Management </li></ul><ul><li>Patch Management </li></ul><ul><li>Service Pack Installation </li></ul><ul><li>Early Warning and alerting </li></ul><ul><li>Backup Management </li></ul><ul><li>Server and applications Administration </li></ul><ul><li>Trend reporting </li></ul><ul><li>Integrated dashboard portal access </li></ul><ul><li>Service Level Agreement (SLA) Monitoring and Reporting </li></ul><ul><li>Automated web-based SLA report </li></ul><ul><li>Server trend analysis and reporting </li></ul>
  33. 33. MindShare 360°Desktop Management <ul><li>Maintains Workstations and keeps them running like new </li></ul><ul><li>Protects your network with aggressive virus and spam detection, prevention and removal </li></ul><ul><li>Insures your compliance with asset tracking and reporting </li></ul><ul><li>Secures your network with proactive Microsoft patch management </li></ul><ul><li>Deploys critical business software </li></ul><ul><li>Enables secure desktop control and Remote Worker </li></ul>
  34. 34. MindShare 360°Desktop Management What you get <ul><li>Asset Management (Hardware and Software) </li></ul><ul><li>Patch Management </li></ul><ul><li>Temporary file deletion </li></ul><ul><li>Disk defragmentation </li></ul><ul><li>Anti Virus Management </li></ul><ul><li>Spyware management </li></ul><ul><li>Desktop hardening </li></ul><ul><li>Software deployment </li></ul><ul><li>Remote trouble shooting </li></ul><ul><li>Service desk support </li></ul><ul><li>Reporting </li></ul><ul><li>Audits </li></ul><ul><li>Helpdesk and trouble ticketing System access </li></ul><ul><li>Service Level Agreement based services </li></ul>
  35. 35. MindShare 360°Security Services <ul><li>Addresses two essential functions: – Intrusion Prevention – Intrusion Detection </li></ul><ul><li>Includes all hardware, software and monitoring </li></ul><ul><ul><li>Monitors your network security 24/7/365 </li></ul></ul><ul><ul><li>Takes No breaks, No sick days, and No vacations </li></ul></ul><ul><ul><li>Stops attacks at the firewall </li></ul></ul><ul><ul><li>Immediately Detects and Shuts Down intrusions that sneak past the firewall </li></ul></ul>
  36. 36. MindShare 360°Network & Security Management: What you get <ul><li>24 X 7 Monitoring of devices </li></ul><ul><li>Traffic management on LAN and WAN </li></ul><ul><li>Problem resolution </li></ul><ul><li>Network device Administration </li></ul><ul><li>Firewall management </li></ul><ul><li>Intrusion detection and prevention </li></ul><ul><li>External vulnerability reporting </li></ul><ul><li>Configuration management </li></ul><ul><li>Change management </li></ul><ul><li>Sys Logs </li></ul><ul><li>Performance and SLA reporting </li></ul><ul><li>Portal dashboard access </li></ul>
  37. 37. Questions?