2. COMMUNICATION AXIOMS
• COMMUNICATION IS NOT WHAT IS SAID BUT
WHAT IS HEARD BY THE RECIEVER
• COMMUNICATION IS A JOINT EFFORT AT
REMOVING SNAGS AND SMOOTHENING
OPERATIONS
• HEARING BUT NOT REGISTERING IS NOT
COMMUNICATION
3. COMMUNICATION- TWO WAY
PROCESS
• HELPS IN CLARIFICATIONS OF DOUBTS, CONFUSIONS
AND MISCONCEPTIONS
• BOTH PARTIES UNDERSTAND EACH OTHER
• RECEIVING AND GIVING OF ‘FEEDBACK’
• INDICATING THE DEGREE OF RESPECT BETWEEN
THE TWO PARTIES
4. COMMUNICATION TAKES PLACE WHEN A
sender SELECTS A CERTAIN message AND
GIVES IT A SPECIAL treatment FOR
TRANSMISSION OVER A SELECTED channel TO
A reciever WHO INTERPRETS THE MESSAGE
BEFORE desired action IS TAKEN UP.
5. NON VERBAL COMMUNICATION
• Using Our Bodies-gestures, Posture, Nod, Facial
Expression & Eye Movement
• Using Sounds- Laugh, Yawn, Scream Groan, Whisper
• Touch- Pat, Push, Caress
• Silence- Shock, Disapproval, Hurt, Joy, Togetherness
• Distance- Close Sitting, Standing Far Apart, Sitting On
Higher Seat
• Dress
6. BARRIERS TO EFFECTIVE
COMMUNICATION
• AT PERSONAL LEVEL
1. Our Values, Opinions, Prejudices And
Attitudes
2. Tendency To Speak Before Thinking
3. Stereotyping /Generalisation
4. Preconceptions
5. Lack Of Trust
7. BARRIERS TO EFFECTIVE
COMMUNICATION- NOISE
• SITUATIONAL
1. Physical Well-being Of The Sender
2. Differences In Backgrounds & Context
Between The Parties
3. Differences In Languages
4. Physical Factors- Atmosphere And Environs
8. EFFECTIVE LISTENING
• Concentrate On Hearing
• Listen With Open Mind
• Pay Attention-go Beyond Words
• Do Not Predict, Don’t Jump To Conclusions
• Do Not Pretend To Understand
• Do Not Interfere, Argue, Or Become Defensive
• To Ensure Listening, From Time To Time Must
Restate, Repeat, And Summarise
