Hotel service blueprint

35,559 views

Published on

Hotel Service Blueprint

Published in: Business
3 Comments
11 Likes
Statistics
Notes
No Downloads
Views
Total views
35,559
On SlideShare
0
From Embeds
0
Number of Embeds
11
Actions
Shares
0
Downloads
887
Comments
3
Likes
11
Embeds 0
No embeds

No notes for slide

Hotel service blueprint

  1. 1. SERVICE BLUEPRINT<br />
  2. 2. Introduction<br />The service blueprint is a technique used for service innovation.<br /> Service blueprints are maps or pictures that precisely portray how a service process is built up.<br /> Blueprints are especially useful, when it comes to developin<br /> Blueprinting is already used in different techniques and fields, including computer systems analysis, industrial engineering, decision theory, and logistics.gand designing new services<br />
  3. 3. Hotel Service Blueprint<br />Parking Cart for Desk Elevator Menu Room Bill <br />Bags Registration Hallway Food Amenities Desk Lobby Room Bath <br />PHYSICAL EVIDENCE<br />Arrive Give Check in Go to Call Room Sleep & Check <br />At Bags to Room Service & Shower Out &<br />Hotel Bellperson Eat Leave<br />CUSTOMER ACTIONS<br />Deliver <br />Bag<br />Process <br />Registration<br />Deliver <br />Food<br />Process<br />Check Out<br />ONSTAGE CONTACT<br />Greet & Take Bag<br />Take Bag to Room<br />Take Food Order<br />BACKSTAGE CONTACT<br />Registration System<br />Prepare Food<br />Registration System<br />SUPPORT PROCESS<br />
  4. 4. THANKYOU<br />AKSHAT RASTOGI<br />Roll No.-18/065<br />

×