1. Transparency Drives Performance
1.800.508.6695 | servicechannel.info
FactSheet_060316
ServiceChannel is the world leader in Service Automation solutions for companies managing
multi-location commercial facilities. We provide a cloud-based (SaaS delivered) platform to more
efficiently and automatically source, procure, manage and pay for contractor-delivered repair and
maintenance services—enabling organizations to enhance their corporate brand image, drive
significant savings, improve compliance, and mitigate operational risk.
Service
Automation
Custom
Analytics
Supply
Manager
Mobile Site
Audit
Payment
Manager
Contractor
Directory
What We Do
We help create more valuable properties by automating, transforming, and modernizing the business interactions and transactions between facilities
managers and contractors. This helps to deliver better outcomes in terms of efficiency, quality, and compliance.
Customers and Global Reach
Over 300 leading global brands use ServiceChannel daily to conduct business with over 50,000 contractors and 1.25 million tradesmen at more than
200,000 locations in 63 countries. Today, the company helps to initiate and process over 1 million work orders per month and over $4 billion in repair
and maintenance bills annually.
Benefits
ServiceChannel delivers substantial and quantifiable benefits to both facilities managers (brand preservation, lower costs, higher service quality, greater
transparency and stronger adherence to compliance requirements), as well as contractors and suppliers (visibility and linkage to more work and
customers, faster transaction processing and better payment terms and certainty).
Provide Greater Visibility & Reporting
Get greater visibility and transparency into repair & maintenance
program and share information across the organization
Connect Seamlessly with Contractors
Ensure your locations’work orders are sent to the right qualified
contractors in realtime
Cut Costs
Reduce and control costs without reducing quality of service
Ensure Compliance and Reduce Risk
From complete contractor management to secure electronic payment
processing to system security with cloud-based isolation
Brand Preservation
Maintain a superior physical presence and ensure your customers have
a positive brand experience
Improve Service Delivery
Optimize contractor performance and mitigate risk exposure
How We Do It
Products and Solutions

2. Transparency Drives Performance
1.800.508.6695 | servicechannel.info
FactSheet_060316
Director of Real Estate, CFO,
Director of Procurement
Facility Manager
Location Managers
Contractors - All Trades
(Plumbing, HVAC, Fire & Life Safety, Electrical, Elevator, etc.)
HVAC
$
FIND – Contractor Management
Low-cost capture, credential and monitoring of critical contractor data
MANAGE – Service Automation
Validate work performed in the field, manage all planned and demand
service requests, proposal and invoices across all trades, categories and
locations
ANALYZE – Analytics & Business Intelligence
Unified, real-time reporting and management dashboards for
operational and strategic facilities data across all transactions locations,
trades and contractors
PAY – Financial Management
Dramatically reduced remittance costs, more efficient payment cycles
and greater discount capture
Who Uses ServiceChannel?
Industries Served
Key Features
• Facilities Managers
• Sourcing/Procurement
• Finance
• Accounting
• Brand Managers
• Marketing Managers
• Location Managers
• Contractors
• Suppliers
• Manufacturers
• Retail
• Restaurants
• HealthCare
• Convenience & Grocery Stores
• Government
• Logistics
• Transportation
• Financial & Banking
• Unmanned-Assets
• Online and Telephone-Based
Service Requests
• On-Site Check-In/Check-Out
• Mobile Access
• Reports & Alerts
• Business Intelligence
• Proposal Management
• Asset Management
• Planned Maintenance/
Scheduled Maintenance
• Invoice Management
• Commercial Contractor
Directory
• Commercial Contractor Private
Network
• Industry Standards
• Rapid Implementation
Program
• Streamline Payment Processes
Selected Clients Service Providers
Manage Repair Maintenance at All Locations
from a Single Dashboard