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G+G	
  challenge:	
  The	
  Gap	
  	
  
Sarah	
  Lee	
  Shan	
  Yun	
  
	
  
	
  
1. Discuss	
  the	
  brand	
  strategy	
  of	
  the	
  Gap.	
  
The	
  Gap,	
  as	
  a	
  brand,	
  epitomizes	
  casual	
  American	
  style.	
  It	
  is	
  accessibly	
  priced	
  
to	
  be	
  inclusive	
  to	
  the	
  everyday	
  person,	
  though	
  still	
  managing	
  to	
  retain	
  a	
  
sense	
  of	
  value	
  over	
  other	
  competing	
  fast	
  fashion	
  brands.	
  The	
  Gap’s	
  retail	
  
prices	
  position	
  the	
  brand	
  within	
  the	
  mid-­‐level	
  high	
  street	
  segment	
  of	
  the	
  
apparel	
  industry,	
  offering	
  customers	
  high	
  quality	
  products	
  at	
  affordable	
  
prices.	
  Its	
  global	
  presence	
  in	
  over	
  40	
  countries	
  is	
  evidence	
  of	
  its	
  mass-­‐	
  
market	
  appeal	
  despite	
  its	
  American-­‐centric	
  branding	
  strategy.	
  Its	
  simple,	
  
easy	
  and	
  comfortable	
  clothing	
  cater	
  to	
  the	
  needs	
  of	
  a	
  wide	
  variety	
  of	
  
consumers	
  in	
  the	
  market,	
  from	
  kids	
  to	
  millennials	
  and	
  working	
  professionals.	
  
Effortlessness	
  is	
  always	
  at	
  the	
  center	
  of	
  The	
  Gap’s	
  branding	
  message	
  be	
  it	
  the	
  
Gap’s	
  GapFit	
  sportswear	
  collection	
  or	
  its	
  GapKids	
  line,	
  which	
  makes	
  the	
  
brand	
  very	
  appealing	
  to	
  the	
  modern	
  person	
  of	
  today.	
  	
  
2. Why	
  Uniqlo	
  is	
  a	
  competing	
  brand?	
  
Uniqlo’s	
  position	
  in	
  the	
  market	
  is	
  very	
  similar	
  to	
  that	
  of	
  the	
  Gap,	
  especially	
  
price	
  wise.	
  Both	
  brands	
  have	
  tremendous	
  global	
  presence	
  and	
  occupy	
  the	
  
same	
  competing	
  space	
  in	
  many	
  markets	
  despite	
  coming	
  from	
  opposite	
  ends	
  
of	
  the	
  world.	
  However,	
  Uniqlo’s	
  advantage	
  comes	
  from	
  its	
  heavy	
  investment	
  
in	
  researching	
  and	
  developing	
  a	
  smaller	
  number	
  of	
  technically	
  superior	
  
clothing	
  –	
  such	
  as	
  outerwear	
  and	
  waterproof	
  garments,	
  though	
  retaining	
  its	
  
affordable	
  pricing.	
  This	
  high	
  product	
  value	
  could	
  spell	
  trouble	
  for	
  brands	
  like	
  
The	
  Gap,	
  who	
  find	
  it	
  difficult	
  to	
  match	
  Uniqlo’s	
  quality	
  goods	
  with	
  its	
  over-­‐
diversified	
  product	
  line.	
  
3. What	
  are	
  some	
  areas	
  of	
  improvement	
  that	
  the	
  Gap	
  could	
  work	
  on?	
  
As	
  mentioned	
  above,	
  the	
  Gap’s	
  multiplicity	
  of	
  product	
  offerings	
  makes	
  the	
  
brand’s	
  overall	
  message	
  of	
  quality	
  very	
  hard	
  to	
  define.	
  Although	
  clothing	
  
overall	
  is	
  of	
  superior	
  quality	
  brands	
  like	
  Forever21,	
  it	
  is	
  difficult	
  for	
  
consumers	
  to	
  decide	
  whether	
  every	
  one	
  of	
  its	
  products	
  is	
  of	
  value	
  in	
  terms	
  of	
  
price.	
  Certain	
  diffusion	
  brands	
  like	
  The	
  Gap’s	
  Athleta	
  offer	
  products	
  at	
  a	
  
higher	
  price	
  range	
  than	
  the	
  brand’s	
  core	
  business	
  ($100	
  for	
  a	
  pair	
  of	
  leggings	
  
from	
  Athleta	
  VS	
  $30	
  for	
  a	
  T-­‐shirt	
  from	
  the	
  Gap),	
  which	
  could	
  dilute	
  its	
  
affordability	
  strategy	
  in	
  the	
  long	
  run.	
  	
  Another	
  one	
  of	
  the	
  Gap’s	
  weaknesses	
  is	
  
again	
  the	
  blurriness	
  in	
  terms	
  of	
  its	
  marketing	
  campaigns.	
  A	
  year	
  ago,	
  the	
  Gap	
  
launched	
  its	
  Dress	
  Normal	
  campaign	
  headed	
  by	
  the	
  advertising	
  agency	
  
Wieden	
  +	
  Kennedy,	
  which	
  despite	
  efforts	
  failed	
  to	
  drive	
  sales	
  up.	
  The	
  Gap’s	
  
struggle	
  to	
  find	
  its	
  identity	
  could	
  be	
  the	
  reason	
  why	
  the	
  namesake	
  brand	
  is	
  
unable	
  to	
  compete	
  with	
  more	
  popular	
  fast	
  fashion	
  chains	
  like	
  H&M	
  and	
  
Uniqlo,	
  who	
  offer	
  more	
  clear-­‐	
  cut	
  messages	
  in	
  terms	
  of	
  their	
  brands.	
  
4. What	
  are	
  stereotypes	
  of	
  the	
  Gap?	
  
The	
  Gap	
  is	
  often	
  stereotyped	
  with	
  being	
  an	
  American-­‐only	
  brand,	
  which	
  is	
  
misleading	
  for	
  many	
  global	
  consumers	
  (especially	
  in	
  Eastern	
  markets	
  like	
  
Asia).	
  It	
  is	
  also	
  very	
  connected	
  to	
  the	
  idea	
  of	
  casualness	
  or	
  everyday	
  style,	
  
which	
  could	
  create	
  barriers	
  for	
  the	
  brand	
  should	
  they	
  wish	
  to	
  enter	
  new	
  
markets	
  with	
  higher-­‐end	
  product	
  lines,	
  or	
  even	
  feature	
  prominent	
  celebrities	
  
in	
  their	
  marketing	
  campaigns,	
  who	
  could	
  pose	
  a	
  threat	
  to	
  the	
  brand’s	
  
relatable	
  strategy.	
  
5. Who	
  is	
  the	
  Gap	
  marketed	
  to?	
  
The	
  Gap’s	
  target	
  audience	
  is	
  every	
  person	
  who	
  dresses	
  casually	
  at	
  some	
  point	
  
of	
  their	
  day.	
  Their	
  price	
  range	
  targets	
  consumers	
  looking	
  to	
  invest	
  in	
  long-­‐
lasting	
  everyday	
  clothing,	
  which	
  could	
  be	
  aimed	
  demographically	
  at	
  mid-­‐to-­‐
high-­‐income	
  earners.	
  It	
  is	
  aimed	
  at	
  an	
  English-­‐speaking	
  majority	
  who	
  are	
  
exposed	
  to	
  the	
  American	
  lifestyle	
  by	
  way	
  of	
  living	
  or	
  through	
  exposure	
  
through	
  television,	
  film,	
  media,	
  etc.,	
  which	
  could	
  be	
  a	
  psychographic	
  aspect	
  of	
  
the	
  Gap’s	
  marketing	
  strategy.	
  Despite	
  all	
  of	
  these	
  specific	
  marketing	
  
decisions,	
  the	
  Gap	
  is	
  essentially	
  a	
  global	
  mass-­‐market	
  brand	
  aimed	
  at	
  every	
  
age	
  group,	
  made	
  available	
  through	
  its	
  many	
  product	
  lines	
  (GapKids,	
  Gap	
  
maternity,	
  etc.)	
  It	
  is	
  therefore	
  difficult,	
  if	
  not	
  impossible,	
  to	
  identify	
  a	
  single	
  
consumer	
  profile	
  for	
  the	
  Gap,	
  which	
  makes	
  it	
  a	
  challenge	
  for	
  marketers,	
  as	
  
continuous	
  research	
  and	
  adaptation	
  is	
  needed	
  to	
  cater	
  to	
  changes	
  in	
  the	
  
market.	
  

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G+G challenge: The Gap

  • 1. G+G  challenge:  The  Gap     Sarah  Lee  Shan  Yun       1. Discuss  the  brand  strategy  of  the  Gap.   The  Gap,  as  a  brand,  epitomizes  casual  American  style.  It  is  accessibly  priced   to  be  inclusive  to  the  everyday  person,  though  still  managing  to  retain  a   sense  of  value  over  other  competing  fast  fashion  brands.  The  Gap’s  retail   prices  position  the  brand  within  the  mid-­‐level  high  street  segment  of  the   apparel  industry,  offering  customers  high  quality  products  at  affordable   prices.  Its  global  presence  in  over  40  countries  is  evidence  of  its  mass-­‐   market  appeal  despite  its  American-­‐centric  branding  strategy.  Its  simple,   easy  and  comfortable  clothing  cater  to  the  needs  of  a  wide  variety  of   consumers  in  the  market,  from  kids  to  millennials  and  working  professionals.   Effortlessness  is  always  at  the  center  of  The  Gap’s  branding  message  be  it  the   Gap’s  GapFit  sportswear  collection  or  its  GapKids  line,  which  makes  the   brand  very  appealing  to  the  modern  person  of  today.     2. Why  Uniqlo  is  a  competing  brand?   Uniqlo’s  position  in  the  market  is  very  similar  to  that  of  the  Gap,  especially   price  wise.  Both  brands  have  tremendous  global  presence  and  occupy  the   same  competing  space  in  many  markets  despite  coming  from  opposite  ends   of  the  world.  However,  Uniqlo’s  advantage  comes  from  its  heavy  investment   in  researching  and  developing  a  smaller  number  of  technically  superior   clothing  –  such  as  outerwear  and  waterproof  garments,  though  retaining  its   affordable  pricing.  This  high  product  value  could  spell  trouble  for  brands  like  
  • 2. The  Gap,  who  find  it  difficult  to  match  Uniqlo’s  quality  goods  with  its  over-­‐ diversified  product  line.   3. What  are  some  areas  of  improvement  that  the  Gap  could  work  on?   As  mentioned  above,  the  Gap’s  multiplicity  of  product  offerings  makes  the   brand’s  overall  message  of  quality  very  hard  to  define.  Although  clothing   overall  is  of  superior  quality  brands  like  Forever21,  it  is  difficult  for   consumers  to  decide  whether  every  one  of  its  products  is  of  value  in  terms  of   price.  Certain  diffusion  brands  like  The  Gap’s  Athleta  offer  products  at  a   higher  price  range  than  the  brand’s  core  business  ($100  for  a  pair  of  leggings   from  Athleta  VS  $30  for  a  T-­‐shirt  from  the  Gap),  which  could  dilute  its   affordability  strategy  in  the  long  run.    Another  one  of  the  Gap’s  weaknesses  is   again  the  blurriness  in  terms  of  its  marketing  campaigns.  A  year  ago,  the  Gap   launched  its  Dress  Normal  campaign  headed  by  the  advertising  agency   Wieden  +  Kennedy,  which  despite  efforts  failed  to  drive  sales  up.  The  Gap’s   struggle  to  find  its  identity  could  be  the  reason  why  the  namesake  brand  is   unable  to  compete  with  more  popular  fast  fashion  chains  like  H&M  and   Uniqlo,  who  offer  more  clear-­‐  cut  messages  in  terms  of  their  brands.   4. What  are  stereotypes  of  the  Gap?   The  Gap  is  often  stereotyped  with  being  an  American-­‐only  brand,  which  is   misleading  for  many  global  consumers  (especially  in  Eastern  markets  like   Asia).  It  is  also  very  connected  to  the  idea  of  casualness  or  everyday  style,   which  could  create  barriers  for  the  brand  should  they  wish  to  enter  new   markets  with  higher-­‐end  product  lines,  or  even  feature  prominent  celebrities  
  • 3. in  their  marketing  campaigns,  who  could  pose  a  threat  to  the  brand’s   relatable  strategy.   5. Who  is  the  Gap  marketed  to?   The  Gap’s  target  audience  is  every  person  who  dresses  casually  at  some  point   of  their  day.  Their  price  range  targets  consumers  looking  to  invest  in  long-­‐ lasting  everyday  clothing,  which  could  be  aimed  demographically  at  mid-­‐to-­‐ high-­‐income  earners.  It  is  aimed  at  an  English-­‐speaking  majority  who  are   exposed  to  the  American  lifestyle  by  way  of  living  or  through  exposure   through  television,  film,  media,  etc.,  which  could  be  a  psychographic  aspect  of   the  Gap’s  marketing  strategy.  Despite  all  of  these  specific  marketing   decisions,  the  Gap  is  essentially  a  global  mass-­‐market  brand  aimed  at  every   age  group,  made  available  through  its  many  product  lines  (GapKids,  Gap   maternity,  etc.)  It  is  therefore  difficult,  if  not  impossible,  to  identify  a  single   consumer  profile  for  the  Gap,  which  makes  it  a  challenge  for  marketers,  as   continuous  research  and  adaptation  is  needed  to  cater  to  changes  in  the   market.