1. English, German & FrenchL A N G U A G E S
General Assembly Denver
User Experience Design Immersive
User Experience Design
Visual Design
M.A., Mass Communications, University of Denver
B.A., Communications, University of Colorado Boulder
E D U C A T I O N | D E V E L O P M E N T
Adobe Acrobat
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Asana
Axure
Balsamiq
Constant Contact
CMS: Content
Management Systems
Excel Guru / Pivot Tables
Front End Basics
Google Docs
Information Architecture
InVision
Lucid
Marvel
Microsoft Office Suite
Sketch 50.2
Squarespace
WordPress
WCAG
T O O L S
Prototyping
Rapid Prototyping
Responsive Design
Sketching / Iteration
Trainer / Mentor
Usability Testing
User Flows
User Inteviews
User Research / Personas
Visual Design
Voice User Interface
Design (VUI)
Wireframing
WCAG - Web Content
Accessibility Guidelines
Knowledge / Empathy
S K I L L S
Accessibility
Business Metrics
Content Strategy
Continuous Process
Improvement
Discovery Process
Experience Design (UX)
Heuristic Evaluation
Infographics
Interaction Design
Interactive Supervisor
Interface Design (UI)
Internet of Things (IoT)
Participatory Design
Presentation Design
Project & Workflow
Management
Susan Smith
Project Coordinator | Visual Designer
7 2 0 . 9 3 3 . 7 6 7 6
Susan7 7 3 @ gmail.com
www.linkedin.com/in/susanfsmith1
Design | Photography | Empathic Mentor & Trainer - I have extensive professional training experience.
Arts, Film & Cinema (former Film Director/Editor) | Animal lover | International Travel and Culture | Making the technical relatable.
I N T E R E S T S
K E Y A C C O M P L I S H M E N T S
E X P E R I E N C E
P R O F I L E
I am an experienced & highly resourceful First List Supervisor,
Project Coordinator and Training Specialist with experience in
project management, training and communications. I have helped
many companies with startup-policy and implementation, training,
workflow management, as well as mentorship. Using my communi-
cations background, I take an empathic approach to customer
relationship management and create experiences to delight my clients.
Hubert Work Enterprises, Inc. | Englewood, CO
Digital Media Manager / Visual Designer 2003~present
Hallmark Channel/Crown Media | Greenwood, CO
Quality Control Lead Supervisor / Trainer 1996-2003
Medial Media Denver VA Medical Center | Denver, CO
Audiovisual + Biomedical Media Specialist 1995-1996
Content Strategy | UX | UI Design
-Supported clients in both site optimization and branding
that aligned with business vision.
Project Management
-Provided solid, methodical, organizational technical skills.
-Streamlined process and workflow to maximize efficiency,
resulting in two coveted Gold company awards for outstanding
achievement and productivity.
Marketing | Communications
-Copywriter and Designer of all marketing and training collateral
that ensured consistent branding and labeling.
-Materials included presentations, business identity packages,
training manuals, user guides, logos, catalogs, newsletters, etc.
-Planned and implemented dissemination by utilizing various
media and campaigns which increased public awareness of programs,
events, and services.
-Established relationships with local media for planning, writing,
and editing news features.
