2. The Metropolitan Hospital faces the
problems of stress on its middle level
managers.
The top management tried to overcome of
these problems make a stress management
program.
For this, the top management sought help in
dealing with these problems from external
organization development consultants with
skills and experiences in stress management.
3. These consultants conduct a research and
make the target group of 45 middle
managers who were responsible for every
phase of operation.
The response was only about the rising stress
due to changing of policies.
The top management with the help of its
experts frame the time management and
distribute the tasks according to the
capability of thee employees.
4. Strengths:
Experienced managerial staff.
Availability of resources.
Application of research is qualitative as well
as quantitative.
5. Lack of facilities.
Lack of coordination.
Ineffective dieting system
Abrupt changes in the policies and
procedures.
No perfect relationship.
No working environment.
6. Delegation of responsibility.
Time management and resource
management.
Establishment of training programs.
Building up of well structured organizational
culture.
Focusing on guiding principles.
7. Disgusted working environment.
Changing of staff and organizational culture.
Reconstruction of dieting system.
Need of more exercise facilities.
Future forecasting losses.
8. Continuous change in instructions, policies,
procedures:
Numerous unexpected crises and deadlines
arisen.
Sudden increase in activity level or pace of
work.
Increasing of work load.
Rising of conflicts.
9. Immediate stress effects:
Difficulties in sleeping.
Changes in dieting.
Changes in drinking patterns.
Irritability.
Focus on separate departments only:
Neglecting relationships.
Giving rise of fire-fight climate
10. Rising of conflicts among middle managers
and subordinates.
Cultural obstacles.
Intense working environment:
Overburden of work.
Lack of increasing in performance.
More negative feelings
11. Health problems:
Growing symptoms of illness.
Rising of dieses.
More food poisoning.
Less refreshment facilities
12. Time management.
Distribution of work , job requirements &
performance standards.
Relaxation and biofeedback.
Non competitive physical-exercise.
13. Development of social support system.
Diet
Leisure time activities.
Learned optimism
14. 1. Identify the primary ideas and concepts from
the chapter that appear in this case ?
2. Using figure diagnose the work stressors at
Metropolitan Hospital?
3. Using figure analyze Metropolitan Hospital’s
stress management program.
15. o The result of stress leads only the chances of
failure.
o Money is not the solution of every problem there
are the non-monitory benefits which helps in
minimizing the issues.
o Team management plays a vital role in
enhancing the quality of working environment.
o Flexible working leads disinterest and
overburden.
o Fight is not the solution of any problem.
16. o Good working system motivates the
employees to contribute maximum for the
organization.
o No differentiation among the employees.
o Development of core principles.