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Toxicity in the Workplace
- 2. 1.TheWorkEnvironment 6. Dealing with Toxic Employees 5. Dealing with Toxicity in the workplace 4. Impact of Toxicity 2. Toxicity is a Vicious Circle 3. Forms of ToxicityTable of Content Table of Content 2 Ensuring&SustainingLearningOutcomes-April2019
- 3. The Work Environment Totality of the interrelationships between individuals in the workplace. The Work Environment Toxic Work Environment Collaborative Work Environment Characterized by ostracism, incivility, harassment & bullying and resulting low productivity. Yields a sense of happiness, harmony, cooperation, and resulting high productivity
- 4. Toxicity is a Vicious Circle It is important to provide sufficient interventions that would change the nature of inflow and shield the family External environment most times impacts on organizational culture External Environment Culture WorkplaceFamily Workplace The organizational culture defines the behaviors that are acceptable Employees do not leave their workplace experiences at work Employees do not also leave their family problems e.g. domestic violence, illnesses, dealing with loss etc. at home Behaviors such as Anger, Lack of Cooperation are transferred to the Environment
- 5. Toxic LeadersToxic Organizations Absence of clearly outlined & articulated CORE VALUES. Processes & procedures not aligned with CORE VALUES Lack of attention paid to the needs and drives of Employees VUCA: Not modifying processes or adapting to changes as required Poor internal communication Problem-solving processes driven by fear Huge waste resulting from poor decision making Forms of Toxicity in the Workplace Toxic Employees Feeling of Entitlement which shows up as Resentment Not the right fit; Culture, Manager, Organization, Team Resistant to Organizational changes Lack of trust & Honesty Unhealthy competitions amongst teams Bullying, Gossip, Lone wolf Emotional Mess, Close- minded Toxic Managers Not receiving or giving feedback Not upholding organizational values Does not coach or mentor Explosive and disrespectful to direct reports Focused on immediate goals that satisfy a fast-paced budget-driven need Exhibit narcissistic, aggressive, rigid and impaired behaviors Motivated by self interest Controlling rather than uplifting followers Focused on visible short term accomplishments Engages in Blame trade Lack of trust Places more value on the organization Does not encourage innovations Behaviors/Characteristics Behaviors/Characteristics
- 6. Every organization develops a Culture that is influenced by its environment, leaders and managers. Organizational leaders are shaped by their understanding, experiences and what they are rewarded for.
- 7. The Different Effects of Workplace Toxicity Workplace Toxicity Narcissistic Leadership Cliques, Gossip & Rumors Bullying & Harassment Emotional Instability Workplace Incivility Workplace Ostracism Crossover & Spillover Effects Employee: Work Job Burnout Low motivation Absenteeism Anxiety Low Self Esteem Poor employee Performance Fatigue Employee: Personal Life Emotional Exhaustion Depression Anxiety& Low Self Esteem Mental Health issues Sleep & Eating Disorders Health Issues e.g. Cardiovascular disease Low Employee Commitment Unethical practices Financial Losses Unhealthy Culture High Turnover Lack of Sustainability Organization Collaborative Workplace Toxic Workplace Decreased Organizational Productivity Crossover & Spillover Effects Dissatisfaction from the workplace can be carried over to personal life, damaging self esteem, friendships and health
- 8. Toxic Behaviors Are Contagious There is extremely strong evidence that toxic behaviors are contagious, Employees are many times more likely to engage in toxic behaviors if they are exposed to toxic Employees.
- 9. There are different reasons why people behave the way they do, Organizations should first seek to address such underlying issues by providing sufficient interventions. Where there are no behavioral changes, appropriate sanctions should be applied.
- 10. Reorientation Manage mindset shifts and change process Support Provide necessary support programmes that would reiterate acceptable behaviors Sanctioning Develop a mechanism to track culture embedment and sanction individuals who do not fit ReinforceCulture Change Establish Acceptable behaviors Dealing with Toxicity in the Workplace Hire to fit and enhance culture
- 11. The Cost of Toxic Employees A Study by the Harvard Business School of more than 60,000 employees established the following: • Good employees are 54% more likely to quit when they work with a toxic Employee • Employees subjected to incivility in the workplace markedly loosened bonds with their work life • 38% intentionally decreased quality of work Avoiding a toxic hire or letting one go delivers $12,500 in cost savings A high performer generates about $5,300 in cost savings to a company
- 12. Managing Toxic Employees The Employee Assistance Programme is a support Programme that ensures total employee wellbeing. Counselling 1 Mental health Assessment 2 Work-life Integration Seminars 3 Emotional Intelligence & Resilience Coaching 4 Healthy Lifestyle Management 5 Employee Engagement Surveys 6
- 13. Conclusion If your organizational culture is not where you would like it to be today, its an opportunity to Drive changes within each level of your organization to improve engagement and workplace quality • Establish where you are today as an organization • Take a deeper dive into why and how they got that way, identify the behaviors and policies and processes that enabled the wrong culture • Take remedial action steps for culture changes.
- 14. My Oil & Gas Experience