How to Research with a Team That's New to Research

•

78 likes•2,892 views

Researching WITH A TEAM

THAT’S NEW TO
Research

Russ Unger | @russu Image Source © Time Inc. GE Capital

Surveys / Questionnaires
Interviews
Card Sorting Workshops

Popular Research Methods
Focus Groups
Contextual Inquiry
Usability Testing

&
Talking

Image Source © Time Inc.
Listening

&
Talking

Image Source © Time Inc.
Listening

ASK PEOPLE
QUESTIONS
In Order to Listen, We Have to...

Types of Questions
Image Source © Time Inc.

Do you like cheese?
Closed Questions
• Short answers
• Very little info
• More work for you
• Not all bad; can
lead to open
questions!
Image Source © Time Inc.

Why do you like cheese?
Open Questions
• Long answers
• Leads to detailed
answers
• The potential for
all kinds of info you
may not have known
Image Source © Time Inc.

Bonus Round!

What do you like about the texture of cheese?
Continuation Questions...
• Let you probe for
more details
• Let you rebound
from closed questions
• And...?
Image Source © Time Inc.

But don’t go too far...

Good Research Questions
Image Source © Time Inc.

Good Research Questions...
• Are explicit to the person’s experience
• Don’t guide someone toward an answer
• Avoid yes/no and true/false
• Aim for a conversation but not a
specific answer in the truest sense
• Let you shut up and listen

Let’s Do This.
Image Source © Time Inc.

Interviewing

Usability Testing

Some Other Things

Get Comfortable With Your Bodies

Hands on Hips Hands on Head Negative Arms

Get Comfortable With Your Bodies

Thumbs Tucked Leaning Forward Positive Arms

Get Comfortable With Your Bodies
...and don’t forget to smile...
Especially when you’re on the phone!

So What?

Things to Remember
• Aim for questions without built-in
answers; conversation is key!
• Leave room for lengthy answers
• Respect silence
• Practice before putting into practice
• Practice again

Practice Practice Practice

THANK YOU!
Russ Unger | @russu
GE Capital

Image Source © Time Inc.

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Things I've Learned (& Am Still Learning) from Leading (UX Designers)

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How to Research with a Team That's New to Research

1. Researching WITH A TEAM THAT’S NEW TO Research Russ Unger | @russu Image Source © Time Inc. GE Capital

2. Surveys / Questionnaires Interviews Card Sorting Workshops Popular Research Methods Focus Groups Contextual Inquiry Usability Testing

3. & Talking Image Source © Time Inc. Listening

4. & Talking Image Source © Time Inc. Listening

5. ASK PEOPLE QUESTIONS In Order to Listen, We Have to...

6. Types of Questions Image Source © Time Inc.

7. Do you like cheese? Closed Questions • Short answers • Very little info • More work for you • Not all bad; can lead to open questions! Image Source © Time Inc.

8. Why do you like cheese? Open Questions • Long answers • Leads to detailed answers • The potential for all kinds of info you may not have known Image Source © Time Inc.

9. Bonus Round!

10. What do you like about the texture of cheese? Continuation Questions... • Let you probe for more details • Let you rebound from closed questions • And...? Image Source © Time Inc.

11. But don’t go too far...

12. Good Research Questions Image Source © Time Inc.

13. Good Research Questions... • Are explicit to the person’s experience • Don’t guide someone toward an answer • Avoid yes/no and true/false • Aim for a conversation but not a specific answer in the truest sense • Let you shut up and listen

14. Let’s Do This. Image Source © Time Inc.

15. Interviewing

16. Usability Testing

17. Some Other Things

18. Get Comfortable With Your Bodies Hands on Hips Hands on Head Negative Arms

19. Get Comfortable With Your Bodies Thumbs Tucked Leaning Forward Positive Arms

20. Get Comfortable With Your Bodies ...and don’t forget to smile... Especially when you’re on the phone!

22. Things to Remember • Aim for questions without built-in answers; conversation is key! • Leave room for lengthy answers • Respect silence • Practice before putting into practice • Practice again

23. Practice Practice Practice

24. THANK YOU! Russ Unger | @russu GE Capital Image Source © Time Inc.