1. This class note is prepared by Dr. Dhruba Gautam (www.dhrubagautam@yahoo.com) for MBA students of DAV college, (2011 Batch) Kathmandu.
Current trend and issues:/ Emerging concepts of Contemporary /
management Emerging management
Globalization: challenges
Workforce diversity: Workforce that’s more heterogeneous in terms of
Globalization of business
gender, race, ethnicity, age, and other characteristics that reflect
Quality and productivity
differences.
Ownership of organization
Total quality management: A philosophy of management that is driven by
Ethics and social
customer needs and expectations and focuses on continual improvement
responsibility
in work processes. It means: intense focus on customer, concern for
Continue empowerment of
continue improvement, process focused, accurate measurement
employees
employee empowerment etc.
Workforce diversity
Learning organizations and knowledge management: an organization
Innovation and continue
that has developed the capacity to continuously learn, adopt, and change.
change/ technological
Conflict management:
development
Time management:
Knowledge management/
Technological development
knowledge organization
Stress management:
Home based employment and temporary employment
Ethics: rules and principles that define right and wrong conduct.
Different views:
Utilitarian view of ethics: a view of ethics that says that ethical decisions are made solely on the basis of
their outcomes or consequences.
Rights view of ethics: a view of ethics that is concerned with respecting and protecting individual
liberties and privileges
Justice view of ethics: a view of ethics in which managers impose and enforce rules fairly and impartially
and do so by following all legal rules and regulations.
Code of ethics: a formal statement of an organization’s primary values and ethical rules it expect its employees
to follow.
Some code of conducts The global compact view of ethics
Comply with safety, health and security Principal 1: support and respect the protection
regulations of international human rights within their sphere
Demonstrate courtesy, respect, honesty and of influence
fairness Principal 2: make sure Business Corporation are
Illegal drugs and alcohol at work are not complicit in human right abuses
prohibited Principal 3: freedom of association and effective
Manage personal finance well recognition of the right to collective bargaining
Exhibit good attendance and punctuality Principal 4: the elimination of all forms of forced
Follow directives of supervisors and compulsory labor
Do not use abusive language Principal 5: the effective abolition of child labor
Dress in business attire Principal 6: the elimination of discrimination in
Firearms at wok are prohibited respect of employment and occupation
Bribes are prohibited Principal 7: support a precautionary approach to
Avoid outside activities that impair duties environmental challenges
Maintain confidentiality of records Principal 8: undertake initiatives to promote
Comply with all accounting rules and greater environmental responsibility
controls Principal 9: encourage the development and
Do not use company benefit for personal use diffusion of environmentally friendly
Do not propagate false or misleading technologies
information

2. This class note is prepared by Dr. Dhruba Gautam (www.dhrubagautam@yahoo.com) for MBA students of DAV college, (2011 Batch) Kathmandu.
Make decisions without regard for personal The formation of individual ethics:
gain
Family influences
Convey true claims in product advertisement
Situational factors
Provide products and services of the highest
Values and morals
quality
Experiences
Perform assigned duties to the best of your
Peer influences
ability
Education / learning
Organizational change: any alterations in people, structure, or technology
Types of change:/ areas of Forces of change:
organizational change External forces: market place, government laws and
regulations, technology, labor markets, economic changes
Structural change: work
Internal forces: strategy, workforce, equipment, employee
specialization,
attitudes
departmentalization, chain of
command, span of control, The change process:
centralization, formalization, job Unfreezing
redesign, reporting relationship, Changing
coordination mechanism, Refreezing
authority distribution, etc. Steps in change process
Technology change: work
Recognition of the need of change
processes, methods, equipment,
Establishment of goals for the change
work sequences, information
Diagnosis of relevant variables
system, control system, etc.
Selection of appropriate change techniques
People change: attitudes,
Planning for implementation of change
expectations, perceptions,
Actual implementation
behavior, ability and skills,
Evaluation and follow up
performance, values etc.
Organizational development: techniques or programs to change people and the nature and quality of
interpersonal work relationships. Some natures are: planned, organization wide, managed from top, increase
organizational effectiveness, planned interventions, long-term etc.
Organizational People resist changing because:
development techniques: Fear of unknown
Belief that change is not good for the organization
Sensitivity training
Fear of losing something of value
Team building
Intergroup development Managerial actions to reduce resistance to change:
Process consultation Educate and communicate
Survey feedback Participation
Education Facilitation and support
Coaching and counseling Negotiation
Manipulation and cooptation
Coercion