BCOM - Carr Crisis Communication Project Carr The Scenario: In 2008, during the midst of a huge financial crisis, Chrysler CEO Bob Nardelli announced that the company would have to lay off up to 25% of the company’s work force. If you do some research online, you’ll find the terrible press and publicity that the company received regarding how they handled the situation. For this project, you will imagine that you are a part of the crisis communications team at Chrysler. Your team has been charged with all communications related to the layoffs. You must develop a coordinated company response to the crisis in twoparts: 1. First, you must review, revise and improve the actual letter that Nardelli sent to Chrysler’s employees (following the guidelines in the textbook for delivering bad news). You can find the letter by clicking on the link below: (https://www.autoblog.com/2008/10/24/bob-nardelli-to-employees-we-want-a-25-cut-of-white-collar-job/) Nardelli gave you very specific instructions for the revisions to the employee letter: a. Use the indirect approach for the letter. He wants to open the letter with a better buffer and transition into the bad news. b. Make the entire letter more audience-centered/”you-centered.” c. Respond with more specific information in the letter to some of the potential questions and concerns the employees might have. d. Improve the tone to seem more positive and hopeful and less formal and distant. 2. Next, you must also create a brief, one-page memo to the Chrysler Board of Directors regarding the company’s layoffs. Nardelli gave you very specific instructions regarding the Board memo: a. Use the direct approach in the Board memo. b. Use a very professional and formal tone in the Board memo. c. Communicate clearly and concisely to instill the Board’s confidence in his leadership and ability to manage the crisis. d. Use bullet points to lay out a specific plan, timeline and path forward for the company. Remember that each of these messages needs to be adapted to a specific audience, and they should NOT be identical. MAXIMUM POINTS GRADING CRITERIA 20 Organization & design · Appropriate design/format · Information is relevant and in logical order · Use of white space · Use of font style and size · overall attractiveness of document 20 Coherence & clarity · appropriate level of specificity · Clear transitions throughout the document · Clarity of content in message · Conciseness 20 Paragraphs & sentences · appropriate length · void of spelling, grammar and typographical errors 20 Style of document · Appropriate tone · Appropriate Word choice 20 Audience · Each message is adapted to specific audience needs · fulfills purpose of assignment · overall effectiveness of messages 100 in Studiu Series t:d ilor: SU50In M. ('... 01 Coll«1i<lnli S,mon KntIl C .. II'<li.

1. BCOM - Carr
Crisis Communication Project
Carr
The Scenario:
In 2008, during the midst of a huge financial crisis, Chrysler
CEO Bob Nardelli announced that the company would have to
lay off up to 25% of the company’s work force. If you do some
research online, you’ll find the terrible press and publicity that
the company received regarding how they handled the situation.
For this project, you will imagine that you are a part of the
crisis communications team at Chrysler. Your team has been
charged with all communications related to the layoffs.
You must develop a coordinated company response to the crisis
in twoparts:
1. First, you must review, revise and improve the actual letter
that Nardelli sent to Chrysler’s employees (following the
guidelines in the textbook for delivering bad news). You can
find the letter by clicking on the link below:
(https://www.autoblog.com/2008/10/24/bob-nardelli-to-
employees-we-want-a-25-cut-of-white-collar-job/)
Nardelli gave you very specific instructions for the revisions to
the employee letter:
a. Use the indirect approach for the letter. He wants to open the
letter with a better buffer and transition into the bad news.
b. Make the entire letter more audience-centered/”you-
centered.”
c. Respond with more specific information in the letter to
some of the potential questions and
concerns the employees might have.
d. Improve the tone to seem more positive and hopeful and
less formal and distant.

2. 2. Next, you must also create a brief, one-page memo to the
Chrysler Board of Directors regarding the company’s layoffs.
Nardelli gave you very specific instructions regarding the Board
memo:
a. Use the direct approach in the Board memo.
b. Use a very professional and formal tone in the Board memo.
c. Communicate clearly and concisely to instill the Board’s
confidence in his leadership and ability to manage the crisis.
d. Use bullet points to lay out a specific plan, timeline and path
forward for the company.
Remember that each of these messages needs to be adapted to a
specific audience, and they should NOT be identical.
MAXIMUM POINTS
GRADING CRITERIA
20
Organization & design
· Appropriate design/format
· Information is relevant and in logical order

3. · Use of white space
· Use of font style and size
· overall attractiveness of document
20
Coherence & clarity
· appropriate level of specificity
· Clear transitions throughout the document

4. · Clarity of content in message
· Conciseness
20
Paragraphs & sentences
· appropriate length
· void of spelling, grammar and typographical errors
20
Style of document

5. · Appropriate tone
· Appropriate Word choice
20
Audience
· Each message is adapted to specific audience needs
· fulfills purpose of assignment

6. · overall effectiveness of messages
100
in Studiu
Series t:d ilor: SU50In M.
('... 01 Coll«1i<lnli
S,mon KntIl
C .. II'<li",,, M .... "I!<'m<n'
....'"e hily
The ..1 11...1., (I f ,h.
Eil ••" 11<>01'",·(;,"."hdl
In''''pr«inll Ohiect, .nd C"lkction<
S".. ,,' .1. 1',,,,,,<:
M llScUnl Mau1(cmcn'
t.:,v;tl )1.100"
,1.110"'''''' Pm,uion .nd I'mfcr'J;.,., . I;'m

7. ..
Care of Collections
Edited by Simon Knell
D.A.A.P. LIBRARY
AUG 2 7 100Il
London and New York
_r ....... ... ' . •
..... uu...od c-.u ...........
, W... IJot. __ Yon. , ., 10001
.... -......1 ....., 0 , ,.,.. s-....."...
L..b. + ..' ,.-hbuo_ 0 -""" """"......""
n""", " Sof><,o .., '''''''''''''.... Lrd. u......
...".N....t "'--I .. r ... " ..... .. 1>, "J P'r"" l,J.
r...Jo....... c....w. 1I
All n"". ,......,j. No "".. of ,..,. ""'* m" k ....,.....01 '" "fI""''''''' '"
.. • .l .. "'" lot.. ... I>y , . r .It«,.....,..... ""'"" ..
,," ...twt .... ........... kno""" .. htt<>,.., ."""'01. ",,"'-/i, ..
."J ,..",.Ii,., ,."'"'" Of
,,,,"".1 .,... ot. """'" r< , ..... ......, .. "''';"5 "om , ..
r .. ,.oIo,..,"l '" ,oM.-"" ... I)"...
" , .. ,"'-'" ""o>N b ,,,,- _ ......L.o ..... /NOn ,.., lifo,.. ,. " ..,.,

8. 1 .• ","'1 ole.......... '" rwN.w_ l).,w
A , ..ogf: "'_ fat ,1m .... '" .... """
!:>B:<o 0-0 I !-1113"-.1. (1IlIII, 0-., $-I 11IJ-4 ("'*,
Contents
L",o/fop.n
fA, of t..bIt:. '"
Ser.n ",
IU II". """,,,me
Ad..-vdsrmntU .,,,•
Tnm"'"""",,: 'M ,,,,n',,,,, or coIlKllon'0 (Ut
Si",o,. KNII
I 1nr <11;", " f "''''''......111<>"
}Mtmb.., MhIT),.Wtlth "
2 (Ju n;", The rtv;ew,d
H,dlry
J Sool venl . bu ..
Mi,;h"d f),,/cy
,. nhihir••nd 1M ..b lruclj<lI'L of in JSs..in..,.,
"NC' R. M ..
j .n..- rolt of thf Kholo'-<:Il,":uo< in
(AnltQ>f.B'9Qot,tl
tI Do oblMl h..·... linn. Ioin,n...!
SOl..... M. 1j,,,JIn- "
7 Audit< nl Un."": • fra........-orIr. fo. collcctlOO> condi .......
s.u,,'ft K«>tc:

9. • I'NvmllY............."on
WIry Co-stn..ol"'" 11OJ1IU<U "
, h.,,,"P' aM" for past ..... d,nu t. oonl<oI II
F.-i/ 1IouJw,J
10 S<l1CI 8<'1 ,t!.1.C"d J.H buff...,"11 .......uh., condit ......
N.,htI" Slolow
Introduction: the context of
collections care
Simon Knell
,xi" t" ",...",/,j, v:pl.rul ",11"/j",., . 0;1/"':1'6'" {wi a/l ",-IMI,:
nh,b"jom, PUu.,."""" ,,,,, ,,,.d, ""J ,dU'"''''''. limi,,../
'N.. thry much lit n __", ,,,,I> ,I" """".u .. "f t}"
<<<).{"n r;>r<f,,1 "'J""8...."'" ,mn ' 001"""'10"_ TI¥ ..m· dJ""s
,"'"el! ",,/>OJi('f II" of ",""',cr '-.....'01"'''''. "..,.,,,,,,.1 LWI, j ..
,J". """",.
,;,,1' of '"1,,,,,,, ,,,.", ' ><><i<Iy f<" "'0" ,'''',, tim,>' '1"'" "'M
"",I, ii,,,,,, ",,,ILs!,,.""
!1,-,.",m""",I1.., I()W<J"J. 1& ffjJ "I 1981». SIn"L",.,.. ",,,',i,,
10.11 dU"'/t," ,,<I" <""""",,,,,dS h." "'"hm J",/,,!.,b '/ 4" ,,,,
...,UN In,,,,,;·
""tum 10 p.ot"'-, "". hi"'",c ,.j,m.{!.- and ",liN"""". To "ppm-idu
,vi?
Ih" ''''' " ,''., "".j.,,,,,,,.1 ' '''N<fhmg ,,( 11>< ,,,"&i .. , <>I
<><i'''''1; ,»11",,,-,,,, ..."""ml, /I"" m,,,,,
Tho rm",se, " .MOI """,,1<1<, ,I>.- ('.",.,f coll"" "-",, '"
"..,1""",,;1 " ,,,,;,1,,,,
.n <"J,n "",If rIO' <. n" b< <li..,,,,,,J f,u", ,It<

10. ""''''"roh,bl,',,<um.''',,·<> """,,:h Je'«'
mi ,,,, if> P' '''''';'-ln _ 1 ....... ,,,'" hue I"ely dc,d"p<d f,,,,,,
".""",1v' pbn ..
TheY.1< ,,,,,,,,.1>1,, 'h< rd ... 01 J kaJ d..""",, ",.d<: by " P""
''''''' 'n
'''1'0''", to tit< PCfi'(',,'«l "e,,], 01 tllm lime, 'l"e ""'10"'), 01
mu","u"" C.1" ".u 'h<ll
or'S'"' '0 ' he <olk-c'><K, of 'gre,,, ' moo" .0J 'nm><n, or '
ho>< of 'M , .."'u< k ..",,.J
soci,des b<c,me ",t1"ul"I,· .tu ';''>l '"< " in",,,,,,.,h <'''''(1)" .
Th",
,,,y,", ,,,,,,' .,- • p""""'n<llO" I,." ,h,,, ",... , hilt",,,,.1 .,,<1 ;, ;,
II, .. " ,h 'h
olton ,mpo."ik, .• 1,,!;,,', I l"'t1<m of w lke';"n ,,,J corc , 10
both ,It< ".rure "I
,,,,, m.h',i,1 0<) "" r,,,,,,,,',,,I.,, J ,I>< "''''''ee, <u"",,,lr
d"'];";><",1 '" i,. P"''',"" ''",,,. til<
of hi"o,," e><, "" profo," ,,,!. Q,l1....""" <1<" ..,.1 (ru",. l"'l,ul"
I",,,ui, of .ho
I be <",,,odored to 10>, ,It<.. P'''I''-'''' .• i>anJo"oJ try' P'''!:'«'
.,,<1
In r<",.",h . 1<;,,,1<, <J ,,,,,,,,,,, ,od ;;omolU"".. ,i"",Til< fin.,,,,
;,1 r"""1"<"> ",f 'h<
I n",." ,h", ",bi<>;" ""'" h...... pu'po... : ,10", ,,"",Mbe Lep< "
n'ply ""'..,,, ,lI<y
.I ,e.ociv .n 'M "'0«""'" ,011"">01». Some <011",', 10m.
I"ft"""l.dy ,1"-,,,", '" ,It<
h,,-<w"h ,I>< I"»,ng dre.J" ""'om< """''''nglr fn",' ,II< ,,,,d.
lc.:'n.1 K'''''''''' of , h." "''''''' ",,J,e. _ ohi"''' .",j no 10"11'" IOfm
,I><
bot... 01 ,""" '.... re", A, • <(jO'''''I'!efOCC coll"""OfU 01 """"
..",,,..1
'"'PO'u,,« •• n lind , hem",I,'., 1"" • "" • • budgrt •• ,It< "",,"

11. ''''''''
',,",,"".-]",,", '0 n ... ,I>< ,,,,,,..,,h .nJ ,,.' ,,,ng 1"'<"0" .1 of
,I><i' "w" Jimin ·
i,hing ",,,"'''',,s_F.I«w","r. b<,.r. <0I1e,.-",-"" n ... y be ",<II
,uPI'<-"'ed by i">!i.u,io" •
..... h"'h ... ,,,be, ">olf1" "'hghtc..<J 0 ' ".'f< """""i"eJ ' 0
"h,,,,,,,
Th. .." " ,.bI"h ''''''' yo..bpit< "'If 1"""'" for .nJ m;»;Of,
''''<''''''1>,
"ill do "'" 1.11 ""i'hm , ,...'ionAl '" w-onl in."J "'.tq;r. J"" Ii.,
tho.e w. h•••
,nhen'cd. th<r ....Ik<, b;;.J 'n....... . od ..,u ,II<" 0 .. •..11 leper
of r rublt ....
kit ,II< "...,...,""'- Bu' ..... ,,.. roll«...... ""'n.lS"'1,
"'lib """. "'''''''''''' •• ,lori, c<>llt<,""" .. ",,"">cult w..", 10 ,hooo:
of ,II<
laW """,b<. of «",,,,d '0 ,be- ... n",..""",h .od dI, l, '<wefItoefh
)..tud&oIle.. ...""'" m.ln.lFI<ICtI' .oc"'·"Y ,<><loy ''''''''ru '0
ro,,,,'" ,II< 'n«ln>.I""",n of
""""bi",, doriy"'! 1,(tIII ,he d,....,.,.. <><1P"'.od fund"'S b,o"" of
"'lNUn". A ",'ldnptn.,]
,..,.po"'''' u ........ '1> do"'k>r p<>!Irio, .od pbn. " 'llIch ...nd ....
/1.1.".1.....
yjo,....y uph.... 'J pr..atri.-". M ............ on ....n} tOWIllY' '''
nu'" dt".k>r'1It .....ment.
on coIl<o;t'n,s. """'.. d<x"..,...,'a'JOo, carr.nd .... on. Tilt pt«ffl
,ndu.k..
fund.<mt1".aI rnkw of ",,,",un, opes.'''''' -"'" "..Iy 00 more f"lIy
""dt",.nd
,II<" P"<J'O'" .1;., huw ,hi. reb,.. ,I> nwon.1 '" " ........]
""0"",,,,,, • • n..! ,he
f<>ODrcn.nJ <1I";II .g;"" """utlM ' 0 ...,h .. " ,11<11 "",I.

12. MIDrum, C>" ""ly ...h..,·. ,he" e>bi<ai.',"" br "">r k,"6
.ffr<1i""ly w"hin ,he .....,PIg
.,,,,",omi< . nJ rolu:.] I.. bu, ,hi. I""""'IIS , he oolite""" CUt
f"""._ 01 , he.
•",..,,,m "·,,h II> .. i/rHO cullengr. Th. mu""un,', """""'. a, rwrJ.
,ullen.o". nl<,
i. In. ,,",por.1 d"..."""", ..h.,h bur< no "I., ion 10 ,hoc poI'';''al
...111
""""""., WOIfd in wh"h mu"""",> OP<""" Wh,lo: <"..,,,,,. ,."Iy
>«111 1<l ,h,"k ul ,he
Ii I, nl""'uncy "r o!>im. in I"",, fe'" "I ,hoc """""n""" 01 puI"
..... who I"nd
,h.i, .....,i.,;"....... 1" '''' ..hich ute"" My""" fi," y••,... Mu""',,'""
.... "-,,h
,n. l.-.nR·,orm du, y 01 p,...,vi nK I'1'<>CfI1'''lI ,n. p'rrinM'ny
0/ • II.. ..,.,. <011,,1< '"
w",m un;,,.. 1>;" "'0" ""II,,·,< ,10" wi, h," • ')'11<11 wll.,h f
........ i""":"' ;ly .
polinc.! and 1',,,10,",,,,1 i""UI"""""y ."d cri... '''....8.'''<"',
1·lowe,'«. ",,,,,"um,
." • 1'"111",,, I.>f In", "'''''''''''c 'Y"o", "nd m,,)' 'i," ,,' Jio I,y Tht
<Io.lleng. f..m"''''''"I'. • nd in<ked hb, . , ,.. .tI" .ren,.,,", in ....
'0 c. "y In.i, cu ll"ul
i",1.> ,n. "... «OI"'Y. if, )>01 how II.> he., Ih. ,y",m I>u, how,,,
"'o,k m<>r<"';.....".,,1, will"" i,. polll ;.;,.1 "nd """.i,y .",, 1,1
tilt<ti ...
coll.."i,,.,, cu, bu'.• .",;,n.. i. likdy, !'fim'" ""'".," "I "",.."m
"""'8«' mul,
II< tl.> ."ohl.,to ,or .,111 " "",,,,,< ,,·hi<h ",,"n'" tho in,p." 01 ,
upron,
Unlon un>I<I)', II1U ><O' II$ J,. oM.... "/t.,, ...." ,11_ "",5iJc:
,ho prol • .,."" . , d"rl.)"
. n,1 in,..I'''''';'''' ••""•• _ ,I" c"I""., ,,,.rd,,,,,h ,p ,ok "I ,II< ",,,ku
'" " ,,,,,. 'Iy
OI'<do"bd. I)u, if mu,",um, .r<, ..,,' .1>""" ,he '0<011«"<> '"

13. c... f'" III< " ,,'<1,01 .. ,,1...•.,.
of """'<'y. wh .. '. ''''' .1 ..,IU,;..1 ... "-" i",,, ', h.",a$' ..rlng ...
Ioro"m•.
.,.,,,,,,, hu....... onJ pm. , .. MuM'''''''' are. . 11 "'" """""''''''' (>/
""..' ,b.;.
ml>'"", ''''''' of ,'''' .ft "'.,." hUl polit",,"'''1 oI1<n _m 10• • ,,'.re.
no.
p,im.a,y ..."..,."n of ..... "'U"Unl" ,0 P"""'" 'M in,.n"" ...1""""';'l'
01 .olke""n' • ...J
",*-"" ,lit P"'"'' rol""......."d ...,..,., boo...r< """. "".' ......! ;n
p...".., ting "1"..1
.,><1 ..n.ple ....ht<ri«. My"""",, t ....... r ...."'I" ,,, , ......
mo(>U"''' 1"" .... ,01"".."'" ..,.11 ul"m,..tly P"""''''' ,n. •• I"ahl<.
"" ••OJ
cu,,,,,,,. III ,enn• • M""i«t arc ,ho.. a'....... o1.lf......... ....
"'>hl<!,"Smi," po<nl> 0<>'
ich.>p!« 11 ..... lIr of III< ....,,,r<1'I WPl""""6 ,n. an .nd
.""'1""" .n.I,k.' .... ,",'III",,,,
,II< ocrupln 01 m".." ," 0001 .." .. ' ...... In ,he UnllM Sr.l'" ha;
....... SO<!'< fK''II-
,,11100.01 ,t.. i"'po<t;ln« of " """""I in pt,v... ,,,I ..... ..,iorn .nd
,II< n«d i<>f ". propr'
.... m,,'" commy.........,. ,bon, """1"'" rol< .. ,....11«,"'-.. and
p""'..... " .... '"
m,.u",al ,,,]ou.. n ... ", tfl..,,;>ely. In , ....... of ",,,,,,,,,, jc
,omlt".n' 'n ....u" ..."., .. , ..
an...... ,htir ."tlC> by l"Ql.i.,m,,'I .he ,,,,,,,,,,an« of tilt
cd",.,,,,,,. uhibit"", .nd ""'-
......,h ..."..,.. rllty 1'<0".10:. A, a"",,,,, . ...hen mon<y ., ,n ....",
>"!'Ply. ,h ... i>
"",,..,..d prHt"re ,,, d,..." fund • • • uy In)tn Coll«:IIOO' .mo
,lI<iC
.he ,,,,nl..nth,p ,of ,011«1,.,.,. sh.."fd .......n "'" ""'ply a. a '
''I'J'O'"' to ,Ioa< ...... i<es

14. bu, n .......... 'n", ""'"
n.", m"kmn> m,gh' no! ... P'''""ularly dl..... , ... in ,h"
p"'rnian.to,p rok boa....
'pp:!rnr' ,n u.. l"so.. For m,,1oeum, in R" ,a ... 'h" ,,-••• of..-
ff·npion.,,,,,,.
In ..... rll· no<.,. .I<".J=., dt<c'phnc coll«• ..,... '"'"......mlll..J
and a."""'" '"....... of
who, h.d ..""i,«I and tn. .. ",,, "'.... c"....n.ly """ ,,·,ng. A "I
reI"'"' wu
<omp!leJ br u .jo", too.he< 0" eoIJcocllO..' tel.all/lg '" "M",,".
,nd".",,1 and
.... ..1 h,,,o<)". """....roc .od, n-. ""eml,·. n,,,,,,,.1 ,n"lUmml>.
E......,. "porI ....11...1
'0 tnl-" . ,he, ",t",I""","" of If' - raeh p«od",,«1 <an.. doprnwr,
pro..OI.
of ncP<a .oJ "Tht .a.I)' reron' ...., ... """ ",,,II .hu.:k ...<>11 ....-
n>tn,. m......".. we«" /.a'hnj; ,n ,be-or pt,mo.,. dUly <Jl
i""Jf"'''"8 lilt ' ..... n ' .... U....,
of coli,,,;.,.,,. feb ""....yrd IIur "'hy .......'. ' he .... ur.. <>f ,""'"
"'......,.. "" unpt"C'<lld.bkl
M Ol' ""..,on ' .... r. a"·... of , he defi.: ......... of ''''''' ""'"
rnIJc..:t_ •. llul u",,1 .1It
1980. 111<<< " '0$ ""Ie ""dl;grno.-" ,""'..".,'... ,n. ........bout> or
q........",. of "",.." .1
,n ,,,,,",, 'bl>j«=' a"'a>, Dl how v .......1 1ot,1 """"",," ..-
g.ornl"6 '" ""re. Eqo.II,.
,Ix><- ,u"'y' """'-cd ,,,,", nor ""ly " ...,. ,lone- roJitaJOo. "'"
l"ope,l, •••,..1 for bul
,h.>I III< P''''',,",' of oq:kn h.d 311" ,<>I>b<d ,lI<m "I "'''''h
oIl""'i...._",,<'<1 ,"f",,,,,,·
,ion_ Tht " ron' did"O! . 11""." 1>10"",." ,,,.J,,·III.... I. U<
....."UlM"'. -" w.a< ..... 1"<>-
l<»ion "h.,h "'.. .. dr.rod '" "'"., 1.;Je.j..... dop,...."g •• ,hI>
.J""......., 01 .... ....
,hts< ..port......... uJ • "uy 1'0'"""0 "" ,10(- ,ub<ot-q..,.,,, .."

15. roll",·
,ion co ... They . 1"" ...,.k......J • new ....... of ' ' '1''''''',1>, 1>1
)" wrthln Ih. prn/n.<,on w"h
"l',J ,,, ';-0110..:"011' . ",1 • 8 ...... hll'''''y '''''' ......rIIl ....u, of
......'.'i.] in
m"!<'tIm c.,..
On< .....1' h.a. 1>«1 ,II< pullm. ,'-'1;....... of -r«;'II" ptol...
""..1,,,,.,t,,,, "uh", ,... ".Ji,,,,,,.•1 ."dem;, J,.... ...nd the ",,,...
prof.....".,) 'I"""" '"nl> .."",;".J
WHII <" IIo:! .......... ..II' . Tl>t .. ..... '" of '1"",,1.., 8'''''1''
..... no", <ommll"";" of P""''' 'O<'''' anJ ....'" ch3n",b lot ,on·
ctm. ""j ..,11l"on, . Co>'''''''' '1'«'.Ii,,,. 10. ""' '''1'0 , now h. d •
forom 10<
",Io.m.""" .nd idt» "h.,h .11""'00 ,hen' I" pl"", Ihoi. ",'0« in "
",KI.. Wlle".
Anotll<, '"P''''''' Iu. bet .. Ihe Jc¥<lop","''' Qf I,."d..d, of ..... III
U,i'a in. 'h, Mw<-
um< anJ G. IIe, ... C"","" ,,,,,,, Reg"1',""", S,hon .. nrabl"h.d.
1:>o1t'1;"" "and. , .. /m
""1=;"",, ."d """"un' "1"''''"'0". l)np'" lho: , .. h-l • ., ""l'"l<""""
"I
th, ><:n.m<. """'Y " ',1 1 "<<II I" O'·!It'kl .. elf"" if 1h.:y nop<
'I) ' ..... 1·
i,,, 'h" 'f>"J" d. " , , .. "d.{J, ,o,..,,"tJ, Jc>" !OI"'J ' ""
i",pl.",..""",
'" ""'''''''-. ph.",•. ,10< ",,!wll,.. h" ,he 1"'",.,1,.1 P"'tC"""'''
'Y.,>d pr... 10 .1("",
",11="", a". M,-", ''''f,,,,.,.,,, ly i, h,,.. 1<<1" .,,,1 ,''' 1i 11
.t><i.1 ,,( ""I.
r.-.chi.. 'he ffll'"rOO " ... (a,d "." 1>(' oUl"iJ ..
A funl,., . n""..,,,,,,pul.,,,y. ,US. '" ,n. do,'d,'I'""'''' oi .,.""",.1$
n.., ....
,,,,,,,,, tl y b<tt, Jr." loped b)' , he M""'"II" .",1 G.J'",io
c.."",,..,,,,, ,nd .."OOdoeJ 'n.
""n of ""bI"a""'n, ("<1, ,,1«1 ,n 11>, MU.«'OIm Col.. of . .. . .

16. I'bt->< gi ••••""'"
<I<..".,,! I.."",,..-or. by wlo.,h ,'O.a,,,,, ,,_,"', 'I",I..yof
re"""''''''''' a nd ,aa"
... nd.<.d ••00.', ,"" .....1..... !",>,',J«I by .... ,,,,,,, ''''')'
....... dt,,.lop<.J ill d""" feol"JO' <O: '" , I,. tt"""" "I ,I,. wlk",_,
fom"" ,ho ,un,,,, po.>In. ('" I""" nc"'" ... ,III .. J . ......ndotd. h.J
.I ..ad" h<en in
cx,,,,,,..."",, in 'h" • r.>t """1 ,....... a,1Il collt<'iono., ,II<
""her 1""" """',",.n Ihi> ",he,,,,... h.J ... ,·h h«n ,he ",b]«, <>f da
nufln, rtpon.. a. ....
on ro"k .".. of oprnKlfl d" ,,·n ... f._ 'I'«..!,... ""ro;ing ,II ,I,.",
lick". ,II<
not dtfiM'" ....,t....,," bur ",Igh! II< _n A. ,II< Ii", '''p'''' ,to<
....d
''''''.lTd. dolining AOOd p".....,k •.
Any .....1.."""'" jor _ ",.n.l.,d, "I co", m ..... ho.... ,' •• . be
tcmptral by ,he """on,
",al"... of..,...."", ...",k. hl ""h n/ ,be- ..""id r<m.a,n, ,II dot"
...,........ -. recn......
l
http:11100.01
whi<h h•• ptoJ""N .. ,m.IJ..'od< "'" In ""..""m ",IfI.•nd m .......
m d"."",,- Mant'
m..""'""."" ......IT<'1Idy /un.... ,hffic"hy III raO>1DJl; ... run.h
... ",,"ch ti'."!>
u ,.,I.hIr fat In ... <";I". In 1In'.,,,, Ioc.1 CO.nn ....... , _ pnnap.J
f"nokr of no""",mo _ ...p'" brins ..... p"..td. ..... 0"" roIln:·
""-,,n.J ",,,,,,,,,,,,,
No< ",If 1 r< m ....... rn ""'''''St'' htl.... 10 och ...... luShc-r
>!.,,<!.oM " 'II" f.-..t. " ,IIi
bu, or< :oJ... ".,-'''' In <"",,dr. "'0"""1> rtrm ,,.,...,,,,"" ..."h

17. ,...'1" .... ,.,.
rn1rlor ...... -..., .11.,...,_ of ,,,fri<,,"n< ,uri ri.... II> roIlt.:IIOns
m:>n.oV""'"' • ptohlcm
for . ll "".,. ..""", "11>< IT.d"....... 1 pt'I'<"tfII"'" of ... n>. ... ..-
"h'n Ilk
rrofcwoo. " ,h.., i< i . .. " "OI"Ihr ....· kfO<>n. """"'1"''''''
in"ol''''11 , ...... m.."J..... I.....
" 'IlK" u< bo:.. by ,d.uool, ,,,Il0l' ,,><11,""" of ..,Iff. -
ph.talntI'he-
of It.. e"...." ... i. 1 ,.>1""'0 .. ' ,h. b.", roll"""",,. nun. go""''' '.
oft"" .11«. ,«1 to .p.....1110!''''''' .nJ /lOt undrnakm prwa..."ly "
.. rn""1"1 f.........ion of Iht m"""",,,. Stria rt
I> " 'Ofk ..... ," un"""". "'.....v«' ..,11 . I'IQ (10 unoboc'nJ. And
•• m",",u rm.
yn ,,, rubl.:,,, .. ,h••ol.>""".h,p brt,,·..... coltK ........ and ....-
v.,<>- <.,lk""""
"." " Jt,,'''lCd '" rem"n • 000.. 1"0(;1< ""'·"f. o..Ulfn<ho<I, lu lf
h.. '" r""".
on h,!;h-l"oIil< iuow'''''''' wh,1< cO)lIK. iom . ...h"h .xMl.,.u-.
mlOtme<.
h.ro!.. ,. of«n Itl . .... II""" pUt"", «juippc-d '" <k> II. In ,""
.1>< .'0."00' of .."""..... f" .. ,.... k>n," fnn unen'p....,·.J Iu. ""n
....n •• •
,...,.. iNt 001,,'...... '0 w"""",.1 b...I<IotI' .n,! , .../tI<<I. ;o(,.d .,
"",ful ' 1'1"'"
, ... i", '""""" who ",n,u. 111 ""' «W ,h. f'<oi... ",.ny of …