auto- attendant 800 words INTRO: Business phone systems Auto- Attendant also known as IVR (interactive voice response) Understanding auto- attendant to help benefit your business Add Statistic SECTION 1: What is Auto- Attendant Auto- attendant is also known as digital receptionist (link) Auto- attendant or automated attendant a term commonly used in telephony to describe a voice menu system, which allows callers to be transferred to an extension without going through a telephone operator or receptionist. Essentially auto- attendant answers incoming calls and redirects to appropriate extensions SECTION 2: How Auto-Attendant Benefits your Business Auto- Attendant features: incoming call answer and greeting messages, call transfer and routing option prompts, general business information announcements, automated company directory lookup of users, system menu- repeat, exit, operator prompts. The necessity of auto- attendant for any business with incoming calls The best practices regarding auto-attendant: charting out the entire call flow, using professional voice talents, stage inbound callers to departments with on hold messaging features. Discuss costs CONCLUSION: Content about product and call to action .