This is my Six Sigma project at an Western New York NGO called as Mikey's way Organization where we tried to increase the number of out reach events from 18 to 22 per calender year.

1. Optimizing the Order Quantity, Quality and
Service Level by using Six Sigma Tools
at
Mikey’s Way Foundation
PROJECT BY:
ADITYA KAMBLE
PRIYANKA GHOLAP
PUNIT MAHESHWARI
RAHUL BANTHIA
ROHAN NAIK
SHRENIK LUNIYA
GROUP # 9

2. INTRODUCTION
A DAY AT MIKEY’S WAY…..

3. “We are not the pill for a
cure, we are a blanket for
their comfort” – Mr. Les
Freidman
 GOAL
The foundation strives to help children face the
emotional and physical hardship of long term,
debilitating treatment by staying connected with
their loved ones even when they are far apart in
the hospitals for their treatment.
 What they do?
Mikey’s way organization people goes on a
visit to hospital and do the donation work.
they call it as a Mikey’s Way Day.
 How they do?
In Mikey’s way organization the purchasing of
products for the distributing goes on a
continuous basis as and when the funds flow
from the sponsors and then they schedule the
visits with the hospitals they have tie up with
for distribution of the gifts to the child cancer
patient.
 In a year they nearly do 18-20 Mikey’s way day.

4. PROJECT GOAL
 The project is aimed to increase the no of Mikey’s Way day for the organization from their current no. of days
visited i.e. 18-20 to 20-24 days/year.
 Outcomes from the initial Meeting
o Utilization of the fund raised from the sponsors for the purchase of the products which are to be distributed.
o Analyzed that in almost all the Mikey’s way day, the amount purchased for the products that were distributed
to the children was almost double.
 Conclusions
o Lack of analysis of the data of previous serving done at the hospitals.
o No centralized purchase system of the organization.
 Actions
o DMAIC

5. DMAIC
D- DEFINE
M- MEASURE
A- Analyze
I- Improve
C- Control

6. DEFINE
 Defining the process improvement at Mikey’s Way
o Increasing Mikey’s Way Day.
o Increasing no. of patient covered in the single Mikey’s way day.
o Improve the analysis of the pre event survey.
 Six sigma tool:
o Project Selection Matrix.
 The project selection matrix shows the Givens, wants and threats of the three potential
project choices.
o Project Charter.
 Helped us in creating a high-level view of the process, and to understand the needs of the
customers of the process.

7. Project Selection Matrix

8. PROJECT CHARTER

9. MEASURE
 Measures the performances of the process or the processes in an organization.
 Tools used in this phase of DMAIC are the data collection plan, benchmarking, measure
system analysis, voice of customer gathering, process flow chart.
 Analyzing the current process, the new improved process flow was recommended:
Value added process flow:
1. creating a calendar for organizing the events.
2. Taking a beforehand survey on the hospital for the event organized.
3. Purchasing according to the age group and gender.
4. Less in transit time for product deliver as the order is pre placed.
5. Distribution of goods in hospital.
6. Storing of balanced inventory at warehouse.

10. Process Flow Chart

11. ANALYZE
 Analysis stage consists of analyzing the collected data and finding out the route cause and critical
parameters affecting the system.
 Key Factors:
o Identify potential root causes for the process problem.
o Confirm actual root causes with data available.
o Analyze data to establish the baseline performance of the transactional process, relative to the
critical to quality measures established based on customer input.
 Six Sigma Tool used:
o 5-Why Analysis
o Cause and Effect Diagram
o Pareto Chart

12. WHY – WHY ANALYSIS

13. IMPROVE
 The problem in its core was found to be Improper planning & scheduling of events.
 Key Factors:
o Improper planning & mapping of required area for listing of appropriate hospitals.
o Periodic meetings with the employees to discuss the targets, aims & goals.
o Procurement of the statistical data at least one week before the distribution day.
o Pre arrange the transportation of products from facility to the hospitals.
 Six Sigma Tool used:
o Product Failure mode & Effects Analysis (PFMEA)

14. PRODUCT FALIURE MODE EFFECT AND ANALYSIS

15. CONTROL
 Control phase of DMAIC is to make sure the new way of working is sustained over time.
 Key Factors:
o Standardizing and documenting the new process.
o Training and creating a plan to monitor the process.
o Procurement of the statistical data at least one week before the distribution day.
o Pre arrange the transportation of products from facility to the hospitals.
 Control Measures suggested:
o Proper utilization of funds.
o Records of Mikey's Way Day.
o Proper Inventory Management.

16. CONCLUSION
 Six sigma tools helped to understand their individual importance and application at Mikey’s Way
Foundation.
 six sigma DMAIC methodology assisted to systematically define and highlight the problem areas
within the scope of the project.
 six sigma methodology helped to find out the various causes affecting the failure modes of the
organizational operations and results are seen by comparison of before condition with present
condition.
 Upon implementation and controlling the recommended actions, we expect that at least 20%
increase in Mikey’s way day so that they serve more customers and with 40% reduction in the cost
of arranging a Mikey’s way Day.

17. Thank You
ANY QUESTIONS……………………………..????????