1. DEDICATED GLOBAL
VENDOR MANAGEMENT
Saving You Time and Money
Managing the many vendors involved in clinical development can be all consuming. There’s the
difficulty in finding the best resources. The competing priorities. The various vendor issues. And the
daily administrative details. All rob you of the ability to focus on the big picture.
Covance’s Global Vendor Management team can give you back that time… so you’re free to oversee how
your trials are being conducted. As your vendor management partner, we handle all of the operational
and/or financial aspects of your vendor dealings. We become the key point of contact between your
clinical study team, Covance’s project teams and third-party vendors.
Choose a Tailored Approach
to Governance
Turn to us for operational or financial oversight (or
both) of all of your vendors or selected vendors across a
single study, a complete program or an entire portfolio
of work. In every case, we manage all the details. Our
specialists follow rigorous processes outlined in SOPs and,
as needed, get support from our internal finance, legal,
procurement and quality assurance teams.
Hand off the Day-to-Day Activities
Operational Activities
▶ Comprehensive vendor management planning
▶ Vendor qualification and selection from the 300 vendors
on our approved list
▶ Performance management using standardized metrics
and surveys
▶ Issue resolution and escalation points across vendors
▶ Subject matter expert support
Financial Activities
▶ Pricing models
▶ Contract negotiation and processing and Master Service
Level agreements
▶ Financial logistics management (task orders, change
orders, purchase orders and invoices)
A PROVEN
PROCESS
FOR OPTIMAL
PRICING AND
PERFORMANCE
▶ Follow a robust vendor
qualification process
overseen by a cross-
functional Vendor
Qualification Committee
▶ Negotiate the best price
and establish pricing models
with preferred vendors
▶ Follow robust SOPs
▶ Communicate regularly with
vendors’ operational and
senior management
▶ Address issues proactively,
escalating when necessary