This webinar delivers skills to give employees feedback the way they want to be given. So that they become cooperative and improve their performance.

1. Give Performance Feedback and Gain
Employee Cooperation, Not Defensiveness
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2. Instructor Profile:
Ross Blake is a senior level trainer with 25 years of experience in designing
and delivering training in conflict resolution, team building, performance feedback,
meeting facilitation, and other communication skills.
His clients include several Fortune 500 companies as well as banks, manufacturing,
service, military, and educational institutions. Blair; Bristol-Myers Squibb; Corning
Incorporated; the Social Security Administration; Tyco Electronics; and other small to
mid-size organizations have benefited from his services.
It's important to Ross that his participants learn skills so they can make positive
changes in the workplace. He has spoken at industry conferences and before other
business and training groups. He is the author of the book How to Give Employees
Performance Feedback & Resolve Resistance, and is a graduate from Ohio University.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com

3. Description:
Many supervisors and managers delay giving employees feedback because
they don't know how to successfully resolve defensiveness and other negative
reactions, including blame, excuses, and complaints when they occur.
This allows unproductive employee work behaviors such as spreading negative
gossip, surfing the internet instead of working, arriving late for work, or not
following procedures to continue and worsen.
This webinar delivers skills to give employees feedback the way they want to be
given it so they're much more likely to cooperate and improve their performance. It
also includes two skills to successfully resolve defensiveness, and the issues behind
it, and how to give positive feedback effectively.
As a result, both manager and employee performance improves; issues are resolved;
more time is spent completing tasks instead of arguing; and jobs become easier.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com
Feedback

4. Why you have to Attend
This question would arise in your mind so here is the answer for it.
 The Participants will learn skills, not theories.
 How to give feedback that gains employee cooperation instead of defensiveness.
 What to say and how to say it.
 Resolve defensiveness, negative reactions, and the employee issues that are often
behind them.
 Gain confidence in your ability to deliver feedback & achieve positive results.
 Improve manager-employee work relationships.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com

5. Objectives of this Presentation:
The objectives of the presentation are about to discuss :
 Why "Constructive Criticism" Isn't Constructive
 Pitfalls for Managers in Giving Feedback; Why We Don't Give It
 The Value of Gaining Employee Cooperation Instead of Demanding Employee
Compliance to Improve
 Skill to Give Feedback to Gain Employee Cooperation Instead of Defensiveness
 Skills to Resolve Defensiveness, Other Negative Reactions, and Issues
 Skill to Give Positive Feedback Believably and Effectively
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com

6. Who all are can be Benefited?
 The people who are about to be promoted
 Newly promoted
 Existing supervisors
 Managers needing more skills in order to effectively communicate with employees
about improving their performance
 Also beneficial for HR Professionals and technical managers who need to give
employees feedback.
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com

7. Live Session - How it
works?
 Username and Password will be sent to
you 24 hours prior to the webinar
 Presentation handouts in pdf format
will be mailed to you
 Login to the session using the
username and password provided to
you
 Get answer to your queries through
interactive Q&A sessions via chat
 Get certification of attendance.
Recorded Session - How it
works?
 A link will be provided to you upon
purchase of the recorded session
 Please click on the link to access the
session
 Presentation handouts in pdf format
will be mailed to you
 Get certification of attendance.
www.onlinecompliancepanel.com | 510-857-5896 customersupport@onlinecompliancepanel.com

8. Get Connected With Us:
www.onlinecompliancepanel.com
www.onlinecompliancepanel.com | 510-857-5896 | customersupport@onlinecompliancepanel.com