Step 1:  Put the following steps in the order of a routine patient care flow, from the beginning through to the end of the patient encounter flow.  New patient paperwork is signed and returned to front desk with insurance information for verification of benefits Patient pays standard co-pay if applicable Hard copy record is pulled, or made if new patient Patient called to back office Height, weight, and blood pressure taken by CNA or CMA CMS 1500 form is coded and sent to insurance for reimbursement Signs in at reception desk Patient released from exam room Call in to schedule appointment Doctor, NP, or Physician’s Assistant examines patient Shown to patient care room Reason for visit reviewed with patient by CNA, CMA, or NP Any refunds due to patient or insurance sent out Collections efforts initiated if patient's charges not paid, and any insurance appeals are processed Patient checks out and pays any deductible verified Explanation of benefits returns with breakdown of payments Height, weight, and blood pressure taken by CNA or CMA Practice manager applies payments, writes off amounts required by contract with insurance companies, adjusts patient’s account records, and initiates billing to patient that indicates insurance has processed charges Step 2:  Write an essay of 1–2 pages explaining how a new office would be set up or organized. Some of the elements included could be:  The physical appearance of the office The types of personnel that would be needed The types of activities, policies, or procedures that would be put into place to mentor employees and promote teamwork Create and describe the demographics of the patients that would receive care at this facility.  Remember that demographics include any and all of the following: type of population (rural, suburban, urban); male or female; adult or child; type of insurance, public assistance, or no insurance; emergency care needed or preventative care; and many others. Describe the specialized training that you, the office manager, need to help this particular facility accomplish its mission of efficient integrated medical care to its patient population.  Please submit your assignment. .

1. Step 1:
Put the following steps in the order of a routine patient care
flow, from the beginning through to the end of the patient
encounter flow.
New patient paperwork is signed and returned to front desk with
insurance information for verification of benefits
Patient pays standard co-pay if applicable
Hard copy record is pulled, or made if new patient
Patient called to back office
Height, weight, and blood pressure taken by CNA or CMA
CMS 1500 form is coded and sent to insurance for
reimbursement
Signs in at reception desk
Patient released from exam room
Call in to schedule appointment
Doctor, NP, or Physician’s Assistant examines patient
Shown to patient care room
Reason for visit reviewed with patient by CNA, CMA, or NP
Any refunds due to patient or insurance sent out
Collections efforts initiated if patient's charges not paid, and
any insurance appeals are processed
Patient checks out and pays any deductible verified
Explanation of benefits returns with breakdown of payments
Height, weight, and blood pressure taken by CNA or CMA
Practice manager applies payments, writes off amounts required
by contract with insurance companies, adjusts patient’s account
records, and initiates billing to patient that indicates insurance
has processed charges
Step 2:
Write an essay of 1–2 pages explaining how a new office would
be set up or organized. Some of the elements included could
be:
The physical appearance of the office
The types of personnel that would be needed
The types of activities, policies, or procedures that would be put

2. into place to mentor employees and promote teamwork
Create and describe the demographics of the patients that would
receive care at this facility.
Remember that demographics include any and all of the
following: type of population (rural, suburban, urban); male or
female; adult or child; type of insurance, public assistance, or
no insurance; emergency care needed or preventative care; and
many others.
Describe the specialized training that you, the office manager,
need to help this particular facility accomplish its mission of
efficient integrated medical care to its patient population.
Please submit your assignment.