STEPPING INTO MANAGEMENT.Questions 1 to 20 Select the bes.docx

STEPPING INTO MANAGEMENT
.
Questions 1 to 20:
Select the best answer to each question. Note that a question
and its answers may be split across a page
break, so be sure that you have seen the
entire
question and
all
the answers before choosing an answer.
1.
_______ management theory suggests we should encourage
team building and listen to new ideas.
A.
Organizational development
B.
Contingency
C.
Management as discipline
D.
Entrepreneurial
2.
_______ theory works to increase the health of work processes,
communication, and shared goals.
A.

Management as discipline
B.
Entrepreneurial
C.
Systems
D.
Organizational development
3.
_______ supported simplification and decentralization, with
emphasis on quality improvement.
A.
Taylor
B.
Weber
C.
Fayol
D.
Drucker
4.
_______ consists of determining whether plans are being carried
out and progress is being made toward
objectives.
A.
Planning

B.
Influencing
C.
Controlling
D.
Organizing
5.
Resource allocator is one of the _______ roles.
A.
informational
B.
decisional
C.
negotiational
D.
interpersonal
6.
All other things being equal, the difference between a good
supervisor and a poor supervisor is better
A.
organizational rules.
B.
education.
C.
staff.

D.
managerial skills.
7.
Which of the following is
not
one of a manager's four areas of responsibility?
A.
Maintaining good relationships with other managers
B.
Speaking one's mind always
C.
Being a competent subordinate
D.
Being a good boss
8.
When a manager serves as a liaison between different
departments, he or she is acting in a/an _______
role.
A.
interpersonal
B.
decisional
C.
informational

D.
relational
9.
Positional authority is based on
A.
qualities of the manager.
B.
authority of superior over subordinate.
C.
laws and procedures.
D.
the ability to direct complex processes.
10.
A manager can delegate most duties
except
A.
writing policies.
B.
evaluating employees.
C.
planning.
D.
organizing.
11.
The acceptance theory holds that managerial authority depends

on four conditions. Which of the
following is
not
one of the conditions?
A.
Employees must think the manager's directives are fair.
B.
Employees must think the directive is in keeping with
organizational objectives.
C.
Employees must understand what the manager wants.
D.
Employees must be able to comply with the directives.
12.
_______ is/are vested in the organizational position and not the
individual manager.
A.
Authority
B.
Delegation
C.
Managerial functions
D.
Responsibility
13.

not
one of the Katz skills?
A.
Human relations skills
B.
Technical skills
C.
Budgeting skills
D.
Conceptual skills
14.
_______ first developed systems theory.
A.
Peters
B.
Thom
C.
Bertalanffy
D.
Mintzberg
15.
The supervisor's job is to do which of the following?
A.
Control employees' work to improve efficiency.

B.
Help employees fulfill their needs for recognition, achievement,
and satisfaction.
C.
Ensure employees achieve the organization's objectives at the
expense of their own.
D.
Prevent employees from forming alliances, as they might
conflict with the organization's goals.
16.
Which two entities served as models for management in the
Industrial Revolution?
A.
Churches and the military
B.
Government and banks
C.
Hospitals and churches
D.
Military and government
17.
The _______ of management theory holds that employees are
creative and competent, and want
meaningful work.
A.

classical school
B.
human relations movement
C.
management as discipline school
D.
human resources school
18.
In a _______ study, work is divided into its most fundamental
elements, which are studied separately
and in relation to one another.
A.
classic
B.
therblig
C.
motion
D.
time
19.
Chaos theory suggests that organizations
A.
prefer instability.
B.

tend toward simplicity.
C.
seek structure.
D.
resist planning.
End of exam
20.
Which of the following
best
describes the
Hawthorne effect?
A.
The improvement in productivity that can take place when work
conditions are improved
B.
The increase in efficiency that can be achieved through systems
theory
C.
The feedback between managerial authority and employees'
acceptance of that authority
D.
The change that occurs in people's behavior when they know
they're being studied
PROCESSES AND PLANNING
.

Questions 1 to 20:
entire
question and
all
1.
_______ is the linking together of activities in a structured way,
requiring delineation of roles and
relationships.
A.
Collaboration
B.
Specialization
C.
Coordination
D.
Cooperation
2.
Which of the following statements about liability is
true?
A.
The borrowed servant doctrine applies only in the operating
room.

B.
Hiring physicians as independent contractors is a good way for
the hospital to avoid vicarious liability for their mistakes.
C.
Vicarious liability applies only to hospitalists and nurses.
D.
Ostensible agency means that a hospital can be held liable for
actions of physicians even if they're not employees.
3.
Which of the following injuries
must
be recorded for OSHA?
A.
Contaminated needle stick
B.
All these incidents must be recorded.
C.
Falling-object injury requiring first aid
D.
Clean needle stick
4.
Ryan is preparing a capital request for new hospital beds with
alarms that will help prevent patient falls
and in turn improve performance improvement scores. What is
the
most
important factor he should

consider as he prepares his request?
A.
Are the new beds comfortable for the patients?
B.
Do they have the appropriate population for the beds?
C.
Will the beds be used properly?
D.
Do the new beds support the hospital's strategic plan?
5.
_______ is the process of collaborative goal setting by the
manager and subordinate.
A.
Visionary management
B.
Management by objectives
C.
Performance management
D.
Management by integration
6.
Which of the following should a nursing supervisor be
most
concerned with when developing forecasts?

A.
The unemployment rate and trends in insurance coverage
B.
Age and race demographics of the area
C.
A shortage of medical students training as primary care
physicians
D.
A shortage of students pursuing nursing as a career
7.
Robert is the surgical tech responsible for all equipment and
products for the operating room where Dr.
Peters is performing surgery on Frank Riley's left eye. He hands
Nancy, the nurse who is responsible for
making sure that a time out occurs—verifying correct patient,
correct surgery, and correct side—the lens
that Dr. Peters will use. After the surgery is completed, Robert
notices that the packet for the lens was
marked "not for human use." In this case, who would be liable if
Mr. Riley wanted to sue?
A.
Robert, because he didn't notice that the lens wasn't for human
use
B.
Both Dr. Peters and Robert

C.
Dr. Peters, because he's responsible for all actions in the
operating room
D.
Nancy, because she handed the lens to Dr. Peters
8.
_______ can kill a brainstorming session, and lead to fewer
alternative solutions being presented.
A.
The Internet
B.
Scientific data
C.
Too many participants
D.
Criticism
9.
Which of the following words should be avoided as much as
possible when communicating?
A.
But
B.
Also
C.
Because

D.
And
10.
The specialization that occurs in the health care field leads to
an increased need for
A.
implementation.
B.
coordination.
C.
analysis.
D.
ethics.
11.
Which of the following tools is effective for complex projects
with interdependent activities?
A.
Organization manuals
B.
Gantt charts
C.
Imposed policies
D.
PERT charts
12.

David has to conduct safety evaluations for his staff to reduce
the possibility of work injury. David has
three employees. Steve and Allison work from home two days a
week and come into the office three days
a week. Rachel works from home only. What safety evaluations
should be done?
A.
Rachel's home is the only location that must be evaluated.
B.
All of their homes must be evaluated for safety in addition to
the office.
C.
Both Allison's and Steve's homes and the onsite office must be
evaluated.
D.
Only the onsite office where Allison and Steve work needs to be
evaluated.
13.
Which of the following forms of communication is the
most
formal?
A.
Emails
B.
Memos
C.

Letters
D.
Reports
14.
The doctrine of respondeat superior applies to _______ only.
A.
civil actions
B.
negligence
C.
criminal actions
D.
malpractice
15.
The aging of the Baby Boomers will be responsible for all of
the following trends in the next few
decades
except
A.
growth of demand for nursing home care.
B.
increased use of prescriptions.
C.
changing food preferences in hospital patients.

D.
pressure on Medicare funding.
16.
A nurse places a newborn in a manual warmer. Policy states in
such cases the nurse must monitor
every ten minutes. Fifteen minutes later, she realizes that she
hasn't turned down the temperature in the
warmer; she quickly returns and turns it off. No harm is done to
the newborn. Which of the following
statements is
true
of this scenario?
A.
Liability for any injuries would have been associated with the
nurse only.
B.
This would be an example of malpractice but not negligence.
C.
The nurse committed a tort despite the fact that no harm was
done.
D.
If an injury had occurred, the nurse would have committed a
tort.
17.
Evan has been Becky's supervisor for five years and has had to
discipline Becky on numerous

occasions for not following protocol when giving medication to
patients. Twice Becky has almost given the
wrong medication to a patient; luckily, she caught the mistake
in time. If Becky does make a mistake and
gives medication to the wrong patient, who would be liable?
A.
No one, mistakes happen
B.
Evan, because he is the supervisor and failed to fire Becky due
to her continuous negligence
C.
Becky, for her continued negligence
D.
Both Evan and Becky
18.
Which of the following statements is
true
of coordination?
A.
Coordination is implemented after the planning stage, when all
decisions have been finalized.
End of exam
B.
Coordination and organizing are separate tasks.
C.

Coordination is irrelevant to the manager's staffing function.
D.
Poor coordination is often caused by the manager's failure to
delegate authority clearly.
19.
When may an employer use selection criteria that screen out
individuals with disabilities?
A.
When the potential employee refuses to answer questions about
the disability
B.
When accommodation of the disability would be inconvenient
C.
When the criterion is job related and necessary to the function
of the job
D.
Never—the ADA prohibits discrimination on the basis of
disability
20.
The
first
step in the decision-making process is to
A.
evaluate alternatives.
B.
develop alternatives.

C.
define the problem.
D.
analyze the problem.
ORGANIZING AND STAFFING
Questions 1 to 20:
entire

question and
all
1.
What factor determines how broad a span of supervision a
manager can handle in supervising a
department?
A.
Competence of subordinates
B.
Available technology
C.
Type of training the manager received
D.
Budget
2.
A/an _______ is an internal source of recruitment for job
openings.
A.
externship
B.
internship
C.
cooperative work arrangement
D.

transfer
3.
An informal group can be extremely beneficial to the manager
in what way?
A.
Helping train the new employees
B.
Assisting the manager in delegating tasks
C.
Help choose new employees
D.
Taking over responsibility for certain tasks
4.
not
one of the key questions that the quality improvement team
should be
asking?
A.
Who is the customer of the process?
B.
What are the key areas where problems have been seen in the
past?
C.
What is the best way to inspect the results of the process for
quality?

D.
What is the desired outcome of the process?
5.
_______ analysis is the
best
way for the manager to develop job descriptions and job
specifications.
A.
Job
B.
Role
C.
Staff determination
D.
Human resources
6.
Which of the following statements about downsizing is
false?
A.
It's accomplished with little input from employees.
B.
It usually takes a long time to implement.
C.
Loss of knowledgeable employees can result in loss of patients.
D.

It hurts morale, which can hurt the bottom line.
7.
José notices that there's strong resistance to the changes he is
making in the department and that the
resistance is mostly coming from a particular group of people.
What should he do?
A.
He should threaten to write them up if they continue to create
problems.
B.
He should attempt to suppress the group.
C.
He should work to gain cooperation from both the group and its
leader.
D.
He should do nothing and continue on with the changes.
8.
Which of the following statements about reorganization is
true?
A.
Managers shouldn't waste their time reevaluating organizational
structure and processes.
B.
Organizational structure must be changed to accommodate
changes in strategy.
C.

An organization's strategy must be adapted to its structure.
D.
Once the structure is established, it shouldn't be changed.
9.
not
one of the principles underlying formal organization theory?
A.
Each person should report to one boss only.
B.
Authority is the lifeblood of the managerial position.
C.
The formal structure is the main network for organizing and
managing the activities of the enterprise.
D.
A manager can effectively supervise an unlimited number of
subordinates so long as the organizational structure is sound.
10.
When dealing with an informal group in the department, a
manager's
best
approach is to
A.
acknowledge the group's existence and understand it.
B.
let Human Resources know about the group and its members.

C.
institute sanctions against the group's leader.
D.
break up the group.
11.
Pro re nata
is a Latin term used for
A.
telecommuting.
B.
part time employees.
C.
compressed scheduling.
D.
flextime.
12.
The human resources department is involved in all aspects of
hiring a new employee
except
for which
of the following?
A.
Retrieving candidates' references
B.
Recruiting the candidate

C.
Conducting peer interviews
D.
Relevant testing of the candidate
13.
The human resources department has what type of authority?
A.
Line
B.
Functional
C.
Command
D.
Staff
14.
Which of the following areas is the
least
likely to be outsourced by a health care facility?
A.
Patient billing
B.
Laundry
C.
Nursing
D.

Food service
15.
While at lunch with Jess, another manager in the organization,
Nicole discusses a dilemma in her
department regarding the way certain tasks are done. Jess
advises Nicole to get feedback from the informal
group leader. Nicole thinks this isn't a good idea because she
doesn't want anyone to think she is playing
favoritism with the leader. Who is
correct?
A.
Both Jess and Nicole are correct.
B.
Nicole is correct.
C.
Neither is correct.
D.
Jess is correct.
16.
Which of the following pieces of information can prospective
employees be required to provide on the
job application?
A.
Marital status

B.
Birthplace
C.
Degree attained
D.
Age
17.
The infection control committee is an example of a/an _______
committee.
A.
standing
B.
ad hoc
C.
temporary
D.
discussional
18.
What functions do staff personnel serve in an organization?
A.
Administrative
B.
Decision making
C.
Command

D.
Advisory
19.
Which of the following positions does
not
have line authority?
A.
Subordinate managers
End of exam
B.
Administrators
C.
Assistant-to
D.
Manager
20.
not
part of the process of delegation?
A.
Assigning duties and defining expected results
B.
Creating a responsibility to perform the assigned duties
satisfactorily
C.

Asking permission to delegate from the chain of command
D.
Granting authority to subordinates to make decisions and use
resources
INFLUENCE, CONTROL, AND LABOR RELATIONS
Questions 1 to 20:
entire
question and
all
1.
All of the following are part of Kotter's Eight Steps to effect
change,
except
A.
building a guiding team.
B.
generating short-term wins.

C.
empowering broad-based action.
D.
thawing and refreezing.
2.
_______ is the practice of ignoring cultural differences among
employees.
A.
Cultural blindness
B.
Multiculturalism
C.
Social responsibility
D.
Cultural responsibility
3.
A lack of interest and initiative and the loss of high-potential
employees are potential drawbacks of the
_______ style of supervision.
A.
4 Es
B.
Theory Z
C.

autocratic
D.
consultative
4.
Which of the following is the
most
desirable way for people to resolve frustration and anxiety?
A.
Problem-solving behavior
B.
Retreat
C.
Resignation
D.
Detour behavior
5.
Which of the following is the
main
reason why employees vote to join a union?
A.
Some of their needs aren't being met on the job.
B.
They don't understand the consequences of their actions.
C.
They feel threatened and vote out of fear.

D.
They've been tricked into betraying their employer.
6.
Ideally, control should be a/an _______ function.
A.
anticipatory
B.
reactive
C.
corrective
D.
retrospective
7.
Which productivity measurement technique requires employees
to note what they do during specific
intervals throughout the day for several days?
A.
Time studies
B.
Direct observation
C.
Time ladders
D.
Motion studies

8.
not
part of the 4 Es approach?
A.
Exemplify
B.
Empathize
C.
Engage
D.
Educate
9.
What does force-field analysis involve?
A.
Using autocratic management techniques to enforce change
B.
Discussing the pros and cons of change with employees to
overcome resistance
C.
Building teams to study a problem facing the department
D.
Determining what internal changes need to occur to respond to
changes in the external environment
10.
Chris notices that one of her employees isn't having a good day.

This particular employee is normally
upbeat and extremely motivated to do the job at hand, yet this
day, she seems upset. What should Chris
do?
A.
Continue to observe the employee
B.
Nothing; it's not necessary to do anything about it
C.
Encourage the employee to talk freely about whatever is
bothering her
D.
Tell the employee to get over it and focus on the job
11.
Which of the following statements about leaders is
false?
A.
Leaders must be able to communicate with peers, superiors,
subordinates, and customers.
B.
Leaders often exemplify professional and ethical conduct.
C.
It's not important for the leader to have knowledge of the health
care environment.
D.

Good leadership correlates with less employee turnover and
more productivity and stability.
12.
Which theory of leadership states that there's no one best way to
lead?
A.
Contingency approach
B.
Genetic theory
C.
Trait theory
D.
Attribute theory
13.
What is the
most
important feature of the discipline without punishment concept?
A.
Decision-making leave
B.
Counseling sessions
C.
Suspension without pay
D.
Peer pressure

14.
The _______ budget determines whether capital items can be
purchased.
A.
capital
B.
operations
C.
cash
D.
revenue and expense
15.
Which of the following is something a leader does that a mere
manager does
not
do?
A.
Inspire
B.
Plan
C.
Control
D.
Influence
16.
_______ roles are employee centered and provide satisfaction

for the individual needs of the group's
members.
A.
Follower factor
B.
Task-oriented
C.
Emotive leadership
D.
Synthesizer
17.
The _______ style of leadership minimizes the involvement by
subordinates in their jobs.
A.
Theory Y
B.
autocratic
C.
consultative
D.
democratic
18.
_______ theory examines how and why people choose a
particular behavior to accomplish a goal.

A.
Need
B.
Process
C.
ERG
D.
Content
19.
Which of the following is a manager allowed to do during
union-organizing negotiations?
A.
Retaliate against employees because of their union activity
B.
Request outside union officials to leave the facility
C.
Interrogate employees or coerce them with promises if the
unionization fails
D.
Conduct surveillance on employees to determine the level of
union sentiment
End of exam
20.
What is meant by
allocation of costs?

A.
The cost of non-revenue-producing departments is divided up
among the revenue-producing departments.
B.
The cost of capital expenditures is divided among the various
departments within the facility.
C.
Before purchasing new equipment, its long-term operating costs
must be written into the budget.
D.
The equipment used by each department is accounted for in its
budget.
Research projects
BACKGROUND
Health care organizations closely align their mission statement
and strategic statement to both their internal
organization as well as their marketing approach to the external
market to capture more customers.
GOAL
This project is designed to help you demonstrate your
understanding

of how a health care organization’s mission
statement and strategic statement can be used to target a
specific type of health care customer. This project will also
enhance your writing, research, and critical-thinking skills.
PROCEDURES
Step 1
Go to
http://lessons.pennfoster.com/pdf/sp0754.pdf
and
read the instructions for research projects.
Step 2
Choose a hospital organization and begin researching
answers to the following questions. Locate answers to the
questions, and then write your findings in your own words.
1. What is the organizational structure of your chosen
organization (board of trustees, corporate, etc.)?
2. What is the mission or strategic statement of your
organization?
3. What kind of services does the organization provide

(i.e., what types of surgery or patient care)?
4. Do a SWOT analysis on the organization. What are the
weaknesses and strengths of the organization?
55
G
r
r
a
a
d
d
e
e
d
d
P
P
r
r
o
o
j
j
e
e
c
c
t
t
5. Give a brief description of the organization, where it’s

located, when it was founded, whether it’s gotten any
outstanding awards or achievements, etc.
6. Describe the general population surrounding the organization.
You may need to use additional research sources and other
Web sites to complete your project. You must use appropriate
citation throughout your paper, and you must include a
reference
page with the project. You can use sites such as the
Census Bureau to answer some of the questions.
WRITING GUIDELINES
1. Type your submission, double-spaced, in a standard
print font, size 12. Use a standard document format with
1-inch margins. (Do
not
use any fancy or cursive fonts.)
2. Include the following information at the top of your
paper:
a. Name and address
b. Student number
c. Course title and number (

Health Care Management:
ALH225
)
d. Research project number (
51681000
)
3. Read the assignment carefully and answer each
question.
4. Be specific. Limit your submission to the questions
asked and issues mentioned.
5. Include a reference page that lists Web sites, journals, or
any other references used in preparing the submission.
6. Proofread your work carefully. Check for correct spelling,
grammar, punctuation, and capitalization.
56

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