Total Quality Management in Consultancy services in India

1. Aakash Panchal (20161001)
Ashir sheth (20161004)
Karan Mehta (20161023)
Mihir vatsa (20161027)
Rushi Patel (20161043)
To Deliberate
TQM in Consultancy

2.  Internal Consultant
Someone who operates
Within an organization
 External Consultant
Someone who employed
Externally to the client
whose expertise is
provided on temporary basis.
 A professional who provides
expert advice in a particular
area like
 Management
 Education
 Accountancy
 Law
 Human Resources
Overview

3.  3D Consultant
 Business Transformation Consultant
 Engineering Consultant
 Educational Consultant
 Human Resource Consultant
 Immigration Consultant
 Internet Consultant
Types of Consultant

4. Total Quality Management (TQM) is a systematic
approach to quality improvement that marries product
and service specifications to customer performance.
TQM then aims to produce these specifications with
zero defects. This creates a virtuous cycle of
continuous improvement that boosts production,
customer satisfaction and profits
Our experience has taught us that successful TQM
implementation requires an organization to consider
two critical elements at the outset of its effort:
1. Providing the appropriate context, knowledge and
skills to all organization members
2. Ensuring that the organization's infrastructure
supports the TQM efforts

5. How Total Quality Management works:
Assess customer requirements
•Understand present and future customer needs
•Design products and services that cost-effectively meet or exceed those needs
Deliver quality
•Identify the key problem areas in the process and work on them until they approach
zero-defect levels
•Train employees to use the new processes
•Develop effective measures of product and service quality
•Create incentives linked to quality goals
•Promote a zero-defect philosophy across all activities
•Encourage management to lead by example
•Develop feedback mechanisms to ensure continuous improvement

6. Companies use Total Quality Management to:
TQM improves profitability by focusing on quality improvement
and addressing associated challenges within an organization.
TQM can be used to:
•Increase productivity
•Lower scrap and rework costs
•Improve product reliability
•Decrease time-to-market cycles
•Decrease customer service problems
•Increase competitive advantage

7.  Review program encompasses ongoing, rigorous internal
inspections to promote continuous improvement in audit
quality.
 A full-time, dedicated group of inspectors is responsible for
ensuring consistent and effective internal inspections.
 We rely on supplemental field professionals during the
inspection cycle to leverage their experience and trainings and
further support the quality and objectivity of the process.
Internal Inspection

8.  A regulatory body in the United States that oversees auditors
and auditing firms. The PCAOB has the authority to register and
regulate public accounting firms and to investigate them to
ensure that they comply with applicable laws.
PCAOB INSPECTIONS

9. PCAOB Results
0
10
20
30
40
50
60
70
80
2015 2014 2013 2012
Series 1 Series 2

10.  The audit engagements by expressing the number of
partner/director hours as a percentage of the total number of
hours
 The average number of hours spent on training and education
per employee (internal and external training)
 Results of employee satisfaction surveys on aspects related to
coaching and audit quality
 The number of fundamental errors corrected, whereby the
financial statements in which the errors were made were audited
by the organization, as a percentage of the number of issued
auditor’s reportly
Audit Quality Indicators

11. Planning
•Total Quality Management: What Does it Mean for Your Organization?
•Leadership: The Force Behind TQM
•The Golden Thread: Planning for Breakthrough Improvements
Managing
•Make Your Processes Work! The Key to Process Management
•Building Supplier Alliances: Supplier Selection and Monitoring
•Shared Expectations: Enhancing Customer/Supplier Relationships
Improving
•The Quality Improvement Cycle: From Better to Best
•Root Cause Analysis and Problem Solving
People
•Leading Management/ Improvement Teams
•The Magic of Facilitation
Total Quality Management for
Wolf Management Consultants

12. Total Quality Management for Bain and Company
Our approach to the proprietary High Velocity Performance System—which supports our
work and helps our clients achieve rapid, reliable and repeatable performance
improvements—starts with clarity of purpose.
It hinges on identifying and reinforcing what matters, not just what is easy to measure.
To do that, we combine the best of three elements:
•Lean principles to identify the sources of value and eliminate sources of waste.
•Behavioral science techniques that make it easy and fulfilling for people to do the right
things.
•Applied digital technologies and advanced analytics, such as sensors, GPS tracking
and real-time data processing, to implement process improvements and behavioral
change on a large scale.