Leveraging Self-Service Applications


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This session will discuss the advantages of pairing self-service portals with critical employee functionality in online benefit enrollment and time and attendance tracking that effectively reduces costs and improves the data quality in HCM solutions. We will discuss and highlight the potential ROI, areas for cost savings and demonstrate the ease of use and integration to packaged HR solutions and legacy systems.

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Leveraging Self-Service Applications

  1. 1. Leveraging Self-Service Applications to Improve Efficiencies &<br /> Increase Data Accuracy<br />Empowering Employees – Improving Operations<br />Scott Tiedemann<br />Al Burroughs<br />July 20, 2011<br />
  2. 2. Agenda<br />Introductions<br />What is Self-Service <br />Assessing Potential Returns<br />Advantages<br />Q & A<br />
  3. 3. LBi Software<br />Over 20 years Human Capital Management Focus<br />Experience with Packaged Software Solutions<br /><ul><li>Oracle
  4. 4. PeopleSoft
  5. 5. JD Edwards</li></ul>Active Participant in Quest & RUG Events<br />Team culture – average tenure is 9 years<br />Platform independent<br />Process oriented<br />
  6. 6. What is a Self-Service Application<br />An application that:<br /><ul><li>Allows the end-user (employee) to perform certain functions themselves:</li></ul>Changes to direct deposit<br />Updates to tax forms<br /><ul><li>Expands on an existing HR solutions
  7. 7. Accesses existing data in HCM solutions</li></li></ul><li>Self-Service AppsGoals<br />Automate manual processes<br />Eliminate paper based systems <br />Provide custom information <br />Adds: <br /><ul><li>New business functionality
  8. 8. Increases convenience
  9. 9. Improves data accuracy</li></li></ul><li>Benefits of Self-Service<br />Extends the reach of the solution to include:<br /><ul><li>More users
  10. 10. More functionality</li></ul>Reduces costs<br />Fast delivery <br />Reduces complexity<br />Adds business flexibility<br />Increases user adoption <br />
  11. 11. Web Based Self-Service<br />Potential for greatest ROI<br />Reduces calls/visits to HR<br />Questions answered online<br />Costs up to 40% less than a call or visit<br />Better communications<br />Less confusion, fewer questions<br />Better decisions<br />Only 20% select new benefit options<br />Drive employees to better fit on plans<br />
  12. 12. Cost Reduction Through Self Service Strategies<br />
  13. 13.
  14. 14. Chrysler Digital Owner Manuals<br />Starting in 2010<br />DVD based owners manuals<br />Eliminates 930 tons of paper<br />Saves 20,000 trees<br />Copies available online<br />Adds new Video features<br />tours<br />Tutorials<br />
  15. 15. Wiki Technology in Business<br />
  16. 16. Self-Service Expectations<br />Used to be nice-to-have<br />Familiar concept:<br />Online Banking<br />Online Shopping <br />Amazon.com<br />Tirerack.com<br />Self Service payback<br />Employee satisfaction/retention<br />Searchable knowledge bases <br />Reduction in costs<br />
  17. 17. Employee Self-Service<br />Browser Based access via<br />Intranet<br />Internet<br />Integrated to HR<br />Payroll <br />Benefits<br />Personal Information<br />Time & Attendance<br />
  18. 18. Payroll<br />View Paycheck<br />View W2<br />W4 Election<br />Tax Implications<br />What-If Capabilities:<br />Retirement modeling<br />W2 modeling<br />Tax impact on take home pay<br />
  19. 19. Basic W-2 Access<br />
  20. 20. Expanded Access<br />
  21. 21. Expanded Access<br />
  22. 22. Benefits Access<br />New Employee Enrollment<br />Existing Employee Maintenance<br />Review<br />Update<br />Up to Date Summaries<br />Health and Welfare<br />401K Review <br />Link to Provider Site<br />
  23. 23. Benefits Access<br />
  24. 24. Time & Attendance<br />Track PTO <br />Vacation <br />Sick Days<br />Jury Duty<br />Personal Days<br />Manage Time Sheets<br />Submit Time Sheets<br />
  25. 25. Time Card Management<br />
  26. 26. Employee Advantages<br />I can access my data:<br />when I have the time<br />When I have the need<br />Access Payroll Information <br />Earnings & Tax History <br />Withholdings<br />Extremely Convenient<br />Time savings<br />
  27. 27. Employee Advantages<br />Enroll in employee programs <br />Benefits and Training<br />Access and submit/approve timecards <br />View accrued vacation time <br />Submit Time-off Requests for Manager's Approval<br />
  28. 28. Company Advantages<br />Automate costly processes online<br />Reduce dependencies on paper forms<br />Improved data accuracy <br />Increase Efficiencies<br />Improve Employee Satisfaction <br />More control <br />Better service<br />
  29. 29. Automated HR HelpdeskVirtual HR<br />Employee Questions/Problems<br />Benefit coverage<br />Payroll problems<br />Access to HR Specialist<br />Email<br />Telephone<br />Common Problems FAQ<br />HR Handbook Online<br />
  30. 30. Questions<br />
  31. 31. Thank You!<br />Al Burroughs<br />For more information:<br />www.LBisoftware.com<br />