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Learn what the differences are between help desks built specifically for HR and those built for IT. On December 10th LBi Software hosted a webinar comparing HR help desks to IT help desks.
Based on LBi research, over 80% of HR departments that implement IT Help Desk or generic CRM systems convert to HR specific applications within approximately 3 years. In this webinar, Howard Kaplan compares and contrasts the differences between LBi's HR specific Help Desk and typical IT Help Desk systems. The presentation covers HIPAA, Safe Harbor, government compliance requirements, case confidentiality features, HR centric analytics, social collaboration and much more.