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Transforming the Thorntons Brand
Rebooting Established Brands…
1st March 2018
Every brand in the world
needs a reboot every so
often. Fact.
THORNTONS FIGHT
TO STAY RELEVANT
Thorntons retail heritage meant
the brand was still #1 in FMCG
gifting, but...
Winning in FMCG is much harder!
RETAIL MONOPOLY VS ¾ SHELF
50% NOT PURCHASING AT SHELF
TO WIN IN FMGG
1. As leaders we needed to add value to the category.
2. Growth had slowed and inlaid was losing to single flavour.
We needed to make Thorntons relevant once again.
3. The product ranges didn’t come together as one brand.
4. Perceptions of the Thorntons brand drops when in
the supermarket.
CONFUSION – WHAT’s THE DIFFERENCE!?
CONFUSION – WHAT’s THE DIFFERENCE!?
£6
Classics
£8
Premium
£10
Continental
SIMPLIFY – 3 BECOMES 2
HOW SPECIAL ARE YOU?
THORNTONS CLASSIC
HOW SPECIAL ARE YOU?
BECOME ICONIC
THORNTONS CONTINENTAL
CELEBRATE EUROPE
HOW DO YOU MAKE AN IMPACT!?
REBOOTING ESTABLISHED BRANDS
1. Understand why you are loved,
& why people might be falling out of love.
2. Create something meaningful in people’s lives.
3. Keep it simple, do one thing well.
4. Brand is like an OS, we need to embed
it in everything we do.
WHAT DO WE MEAN
WHO BELIEVES IN YOU,
WHY ARE YOU SO SPECIAL?
GET UP CLOSE
& PERSONAL?
BRINGING THE CAPTAIN BACK TO THE TABLE
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
CREATE SOMETHING MEANINGFUL
UNDERSTAND THE BRAND INSIDE-OUT
Creation Story Purpose Icons
?
Rituals Sacred Words
?
Owner
?
?
?
REBOOTING ESTABLISHED BRANDS
1. Understand why you are loved,
& why people might be falling out of love.
2. Create something meaningful in people’s lives.
3. Keep it simple, do one thing well.
4. Brand is like an OS, we need to embed
it in everything we do.
BE HUMAN
Q&A
brandon-consultants.com
for any further questions please contact Richard Taylor
rtaylor@brandon-consultants.com
DD +44 (0)161 850 2390
T +44 (0)161 850 0408
M +44 (0)7557 386801
THANK YOU.

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