Maryland Telephone Capabilities


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All the different products, services, and applications we offer. You may be surprised by some of our offerings!

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Maryland Telephone Capabilities

  1. 1. Overview of Services and Products
  2. 2. History <ul><li>Founded in 1974 </li></ul><ul><li>Michael Cook and John Cook are 2 nd generation management </li></ul><ul><li>Focus has always been on customer service, professionalism, and communication technology solutions that bring value to business owners and management </li></ul>
  3. 3. Network Solutions <ul><li>Providing Verizon products, services, and account management </li></ul><ul><li>Product mix that includes services such as analog service, digital service, and VoIP services for dial tone delivery </li></ul><ul><li>Product mix that includes DSL, FIOS, Data Point-to-point, MPLS, and Ethernet services for data transport options </li></ul><ul><li>Network Management solutions to monitor “network health” 24x7x365 </li></ul><ul><li>Cellular Gateway solutions that reduce monthly pooled minutes and offering an alternative backup solution (ATT and T-Mobile currently) </li></ul>
  4. 4. Infrastructure Solutions <ul><li>New cabling to support all voice, data and video infrastructure. This can include copper, fiber, and Coaxial, etc. </li></ul><ul><li>Solutions that encompass data center infrastructure such as racks, cooling, battery solutions, environmental monitoring, security </li></ul><ul><li>Suite of products to assist in transitioning legacy infrastructure to support new needs and applications. </li></ul><ul><ul><li>Leveraging from single pair and CAT3 physical infrastructure to deliver high availability applications on an Ethernet network </li></ul></ul><ul><li>Paging solutions that can meet any environmental requirements such as indoor, outdoor, waiting rooms or warehouses </li></ul>
  5. 5. Data Solutions <ul><li>LAN/WAN design, support, and provisioning to accommodate single or multiple sites. Single source provider for all your switches, routers, firewalls, and enterprise secure wi-fi networks </li></ul><ul><li>Server hardware/software configurations for HP, Dell, IBM, and SUN </li></ul><ul><li>Virtualization solutions for both desktops and data centers </li></ul><ul><li>Disaster Recovery solutions for minimizing business profitability </li></ul><ul><li>Co-Location solutions for off premise resiliency to your network applications, including voice and data </li></ul><ul><li>Network monitoring and testing for bottlenecks, security, and application prioritization of bandwidth </li></ul>
  6. 6. Platforms <ul><li>In house certification to design a communication solution for small, medium, and enterprise sized organization. </li></ul><ul><ul><li>Hosted (SB, offsite) </li></ul></ul><ul><ul><li>Mitel 3000 (SB, on-site) </li></ul></ul><ul><ul><li>Mitel 5000 (SMB, multisite) </li></ul></ul><ul><ul><li>Mitel 3300 (SME, multisite) </li></ul></ul><ul><li>Migration solutions for non-Mitel manufacturers such as Nortel, Avaya, NEC, Cisco, etc. to deliver applications without complete system replacement </li></ul><ul><li>VDI solutions for voice using SUN partnership with Mitel </li></ul>
  7. 7. Applications <ul><li>Unified Communications </li></ul><ul><li>Messaging solutions </li></ul><ul><li>Presence solutions </li></ul><ul><li>Collaboration solutions </li></ul><ul><li>Business Dashboard for management overview </li></ul><ul><li>Contact Center design and software solutions for improved customer service </li></ul><ul><li>Business automation and workforce management software solutions </li></ul>
  8. 8. Applications (cont’d) <ul><li>Unified Communications </li></ul><ul><ul><li>Single number to your clients and staff to facilitate and reduce the “number of calls till resolution” ratio </li></ul></ul><ul><ul><li>Deliverable via any device on any system – including legacy PBX for a cost effective migration strategy </li></ul></ul><ul><ul><li>Flexibility to take a call wherever you are in the world </li></ul></ul>
  9. 9. Applications (cont’d) <ul><li>Messaging solutions </li></ul><ul><ul><li>Basic voicemail functionality with Unified Messaging capability </li></ul></ul><ul><ul><li>NuPoint Massager for enhanced functionality </li></ul></ul><ul><ul><ul><li>Advanced “synchronous” Unified Messaging capability </li></ul></ul></ul><ul><ul><ul><li>Email Reader </li></ul></ul></ul><ul><ul><ul><li>Auto Attendant Speech recognition </li></ul></ul></ul><ul><ul><ul><li>Personal Call Router (personal AA) </li></ul></ul></ul><ul><ul><ul><li>Desktop Faxing </li></ul></ul></ul><ul><ul><ul><li>Redundant/Resilient, with scalability </li></ul></ul></ul>
  10. 10. Applications (cont’d) <ul><li>Presence Solutions </li></ul><ul><ul><li>Unified Communicator Express </li></ul></ul><ul><ul><ul><li>Server-less application to integrate to outlook client and see where other people in your group/company are </li></ul></ul></ul><ul><ul><ul><li>TAPI integration options </li></ul></ul></ul><ul><ul><li>Unified Communicator Advanced </li></ul></ul><ul><ul><ul><li>Server based application that incorporates presence, softphone, </li></ul></ul></ul><ul><ul><li>Unified Communicator Mobile </li></ul></ul><ul><ul><ul><li>Allows for a smartphone such as Nokia symbian, windows mobile, or Blackberry MVS to h ave a client GUI installed and control settings </li></ul></ul></ul><ul><ul><li>Unified Communicator Agent </li></ul></ul><ul><ul><ul><li>Allows for an ACD agent to belong to one or more ACD groups and can easily be added to the Customer Interactive Suite for better customer service performance </li></ul></ul></ul>
  11. 11. Applications (cont’d) <ul><li>Collaboration Solutions </li></ul><ul><ul><li>Mitel Audio/Web Conferencing solution </li></ul></ul><ul><ul><ul><li>Server based solution that provides desktop access to desktop sharing and desktop video using industry standard webcams </li></ul></ul></ul><ul><ul><ul><li>Allows for quick problem resolution by escalating team members to online problem solving and interactive engagement </li></ul></ul></ul><ul><ul><li>Mitel Telecollaboration </li></ul></ul><ul><ul><ul><li>Full 1080p Hi-Definition solution </li></ul></ul></ul><ul><ul><ul><li>Immersive telepresence with wideband audio and engaging realistic feel </li></ul></ul></ul><ul><ul><ul><li>Provides an unrivaled experience without saturating tons of bandwidth compared to other competitors* </li></ul></ul></ul>
  12. 12. Applications (cont’d) <ul><li>Business Dashboard </li></ul><ul><ul><li>Mitel Business Dashboard gives you both a complete real-time and historical view of what is happening on your Mitel communications system </li></ul></ul><ul><ul><ul><li>Optimize your use of both employees and system resources </li></ul></ul></ul><ul><ul><ul><li>Measure customer response to marketing and sales campaign </li></ul></ul></ul><ul><ul><ul><li>Monitor employee performance and identify opportunities for improvement </li></ul></ul></ul><ul><ul><ul><li>Identify opportunities for cost savings </li></ul></ul></ul>
  13. 13. Applications (cont’d) <ul><li>Contact Center design and software solutions </li></ul><ul><ul><li>Small informal contact centers to full enterprise multi group centers </li></ul></ul><ul><ul><li>Opportunity for deployment of virtual contact center agents </li></ul></ul><ul><ul><li>Multimedia queue integration </li></ul></ul><ul><ul><ul><li>Fax </li></ul></ul></ul><ul><ul><ul><li>SMS </li></ul></ul></ul><ul><ul><ul><li>Chat </li></ul></ul></ul><ul><ul><li>CRM integration </li></ul></ul><ul><ul><li>Scheduling and Forecasting tools for staffing </li></ul></ul><ul><ul><li>Workforce Management Solutions </li></ul></ul>
  14. 14. Applications (cont’d) <ul><li>Contact Center design and software solutions (cont’d) </li></ul><ul><ul><li>Voice Documentation </li></ul></ul><ul><ul><ul><li>minimize legal liability </li></ul></ul></ul><ul><ul><ul><li>quality control of how the company is being represented </li></ul></ul></ul><ul><ul><ul><li>effective training tool to leverage experience staff to newcomers </li></ul></ul></ul><ul><ul><li>Desktop Screen Monitoring </li></ul></ul><ul><ul><ul><li>Identify workflow bottlenecks </li></ul></ul></ul><ul><ul><ul><li>Evaluation tool for employees for better customer service </li></ul></ul></ul><ul><ul><li>Call Accounting </li></ul></ul><ul><ul><ul><li>Bill back for tenants or subscribers </li></ul></ul></ul><ul><ul><ul><li>Trunk utilization analysis </li></ul></ul></ul>
  15. 15. Applications (cont’d) <ul><li>Business Automation Solutions </li></ul><ul><ul><li>Customizable Interactive Voice Response system </li></ul></ul><ul><ul><ul><li>Automate repetitive, tenuous tasks for better DB input accuracy, and faster call resolution </li></ul></ul></ul><ul><ul><li>Appointment Confirmation </li></ul></ul><ul><ul><ul><li>Medical or business appointments </li></ul></ul></ul><ul><ul><ul><li>Scheduled technician services </li></ul></ul></ul><ul><ul><ul><li>Reduces “no shows” and can impact daily revenue streams </li></ul></ul></ul><ul><ul><li>Mass Notification Solution </li></ul></ul><ul><ul><ul><li>Emergency notifications </li></ul></ul></ul><ul><ul><ul><li>Events </li></ul></ul></ul><ul><ul><ul><li>SMS, phone, paging, email are all sample mediums used in today's communication model </li></ul></ul></ul>