BSBWOR502A Ensure team effectiveness - team communication slides as required for assessment 2

1. Team Communication
What does it take?

2. Why communication is important &
necessary…
 In a team you are ALL working
towards a same goal.
 You need to define and ensure that
the goal is shared by all the
members.
 If there are questions/issues about
the goal those need to be resolved
quickly in order for the team to move
forward.

3. Why communication is important &
necessary…
 When decisions need to be made the
team has to be made aware of the
decision that is at hand.
 EVERYONE NEEDS TO BE ON BOARD
 If communication keeps the team
members informed, therefore a team
working towards the same goal can
be more effective and efficient.

4. Why communication is important &
necessary…
1. Information is shared within team.
2. Team members have knowledge
3. Knowledge is power
4. Sense of power gives members sense
of belonging and dedication
5. Dedicated members will contribute
more and feel valuable to the team.

5. Creating team communication
 Ensure that goals are clearly defined.
 Interaction is aimed at solving
problems and achieving team goals.
 Ensure team members trust each
other by having open communication.

6. Characteristics of Open
Communication
 Members are encouraged to solicit input
from others.
 Disagreement is invited and dealt with as a
vital part of making sound decisions.
 Team members share responsibility for
communicating effectively.
 Everyone is pro-active to understand team
goals.


7. Guidelines to Team Communication
 Be specific: include facts and details
to avoid being vague
 Be accurate: as much as possible be
sure that the information you are
giving is true and reliable.
 Be honest: be truthful with those you
are communicating with and do not
use questionable information.

8. Guidelines to Team Communication
 Be logical: make sure messages are easy to
follow
 Be complete: give all needed information in
regards to your ideas.
 Be concise: be brief- not unnecessarily
wordy.
 Be relevant: stay on task and give
information that is needed.
 Ask for feedback: have recipients give
comments on information.

9. Responsibilities of Team Members
 Open minded
 Listen to what is being said
 Give feedback to what is being said
 Make sure all team members have a
chance to communicate their ideas.
 If decisions need to be made discuss
pros and cons, and decide best option
for TEAM.

10. Responsibilities of Team Members
 Take ownership for what you say.
 Take responsibility for making sure
you are heard and understood.
 Use terminology and examples that
your audience understands.
 Be aware of body language.
 Always work to maintain the trust
and confidence of those with whom
you are communicating/working.

11. Getting Your Message Across
1. State the purpose of your message.
2. Communicate your message.
3. Listen to the response of others.
4. Clear up any misunderstandings.
5. Summarize and move to action.

12. Other Issues
 Team members who are not participating:
 Ensure they know goal and are on board
towards working for the same goal.
 If there are other reasons why team member is
not participating then try to find out before team
meets.
 If argument is valid then convey message of
understanding to team without breaking
confidence.
 If message is not valid then try to find help
through your peers, or other people. Try to find
ways of motivation for the team and ways team
member will feel motivated to participate.

13. Other Issues
 Poor communication can lead to:
 Wasted time and/or energy
 Lack of trust
 Misunderstandings
 Deadlines are not met
 Lack of change for the better
 Therefore make sure team is
exercising good communication.