Assignment, Internship Assignment, BBA-BI 7th semester, Ace Institute of Management

1. PRESENTATION
ON
INTERNSHIP AT
NABIL BANK
Chhitiz Shrestha
BBA-BI
7th semester
Ace Institute of management

2. Nabil Bank
Mission :
 The Bank’s mission is to be the “Bank
of 1st Choice” in Nepal.
 The guiding Philosophy of Nabil Bank
is “keeping our customer at the core
of everything we do is the corner
stone of our success”

3. Nabil Bank
Values:
 C stands for Customer Focused
 R for Result Oriented
 I for Innovative
 S for Synergistic
 P for Professional

4. Major Markets and Customers
(Kaushaltar Branch)
 Nepal Telecom
 SAARC Tuberculosis and HIV Centre
 Bhakatapur Municipality
 Sano Thimi Water Supply (Khane Pani)
 General Public
 Mid-level Families
 Students
 Workers Abroad (remittance)
 Medium Level Businesses

5. Products and services
 Lending products
 Corporate
banking
 Infrastructure and
Project Financing
 SME Banking
 Microfinance
 Retail Lending

6. Products and services
 Deposit Products
 Normal Saving
 Nabil Lok Bachat
 Nabil Bachat
 Nabil Bal Bachat
 Nabil Nari Bachat
 Nabil Edu Save
 Nabil Jestha Bachat and Nabil Jestha Muddati
 Fixed Deposits
 Call deposits

7. Products and services
 Card Products
 MasterCard International
cards
 Nabil Visa and MasterCard
Rupee Credit Cards
 Nabil Installment
 Nabil Visa debit/Prepaid
Cards
 Remittance
 Western Union
 Nabil Remit
 Demand Draft and SWIFT
Transfers

8. Products and services
 Bancassurance
 Other products and services
 Nabil M-Banking
 Any Branch Banking
Services (ABBS)
 Extended Banking Hours
 Internet Banking
 Privilege lounge
 E – Secure Service

9. Organization Structure

10. Financial Structure
Share capital
Share Ownership

11. Organizational Performance
 Profitability

12. Organizational Performance
 Liquidity
 Assets, Deposits & Shareholders Funds

13. Organizational Performance
 Number of Offices and ATM’s

14. Organizational Performance
 Human Resource
2010/2011 2011/2012

15. Activities Performed
 Account Opening
 Personal Account /
Joint Account
 Partnership or Sole
proprietorship firm
 Company Account
 Minor account
 Deposits
 Account Closing
 Check book
Operations

16. Account Opening Form

17. Activities Performed
 Card Operations
 Update and modifying
Customer Information
 Finacle Operations
 Internet Banking
Operations
 Remittance
 Other Activities
 Transferring phone
calls
 Provide information
about Nabil products

18. Activities Performed

19. Problem Solved
 ATM usage instructions
 Aiding in ATM replenishing
 Taking on Customer Service
Department
 Correcting customers Forms
 Cash Counting
 Clearing Function
 Fixed Photocopy Machine

20. Key Observation
 Frequent ABBS enquiry
 Account opening hassles
 Importance of KYC
 Interest rate enquiry
 Frequent technical errors
 Necessary documents for account opening
 Bancassurance usage
 Collective Bargaining (Association of Nabil
Bank Staff)
 Peak period for banking

21. Key Skills and Attitudes Learnt
 Skills
 Computing Skills
 Communication
Skills
 Listening Skills
 Analytical Skills
 Attitudes
 Discipline
 Teamwork
 Time
Management
 Dressing Sense
 Resilience

22. Feedbacks to Organization
 SWOT Analysis
Pioneer in BankingTrust of People
Modified Products
Better use of IT
New Industries &
customers in the
market
Less Authority to BM
leading to lengthy
decision making
process
Political Instability
High Competition
Rigid Lending
Policies
High Employee
Turnover
Low Marketing
Wide Network
Dedicated &
Experienced
Manpower
Wide Array of
Products
Higher HR Cost

23. Feedback to Organization
 Introducing innovative Products
 Enhancing new Investments
 Focusing on marketing
 Focusing on various customer groups
 Maintaining long term partnerships
 Expansion of Locker Facilities
 More emphasis to CSD
 Delegation of Authority to Branch
Managers

24. Feedback to
College/University
 It would have helped the students if the
college had counseled us for identifying the
area for internship
 The college could have eased the pressure
on the students by reducing the number of
assignments and classes on the time of
internship
 The college could also have had
simultaneous feedback sessions with the
students about their performance as an intern
in the related organization

25. Feedback to
College/University
 It would also have been fruitful if our
academic coordinator would have gotten to
know our internship supervisor in advance to
develop a healthy mutual relationship
 The format of the report to be prepared after
the internship period was only given a week in
advance. If it was provided earlier, the
students could have collected information
and organized it in a proper mold.