The document discusses trends in employee satisfaction and engagement in the US. It finds that overall job satisfaction averages between 55-60% but dipped during the recession before recovering. Employee engagement depends on factors like commitment to the organization, relationships with colleagues, and feeling work has purpose. Highly engaged workplaces see benefits like innovation, customer satisfaction and financial performance. The document analyzes drivers of satisfaction and classifies them as strengths, opportunities and weaknesses for organizations to focus on improving.

1. Understanding What Drives Employee Satisfaction and Engagement 80 South Lake Ave., Suite 680  Pasadena, California 91101 USA T: 866-802-8095  F: 877-866-8301  info@insightlink.com  www.insightlink.com

2. Overall Job Satisfaction In The U.S. Recommended Minimum Target for Employee Satisfaction 65%

5. Current Employee Engagement in the U.S. NOTE: Based on an average of 15 attribute ratings (not including Job Satisfaction)

9. Employee Loyalty in the U.S. CLASSIFICATIONS DEFINITIONS Committed Loyalists: Extremely/very satisfied and plan to stay 2+ years Satisfied Opportunists: Extremely/very satisfied and plan to stay < 2 years Dissatisfied Compromisers: Somewhat/not very/not at all satisfied and plan to stay 2+ years Change Seekers: Somewhat/not very/not at all satisfied and plan to stay < 2 years

17. The Largest Importance/Performance “Gaps”

18. Commitment To Your Organization

19. Commitment From Your Organization

20. Recent Momentum

21. Fulfillment of Mission/Vision/Values Recommended Minimum Target for Fulfillment of Mission 75%

22. Overall Job Definition

23. Workload

24. Work Profile

25. Satisfaction with Overall Communications

26. Satisfaction with Compensation

33. Final Thoughts Direct action to improve communications, to increase employee recognition in meaningful ways, to manage how much is expected of employees, to address perceived inequities in compensation and to reinforce the organization’s mission/vision/values will help raise overall job satisfaction and reduce turnover, leading to a more engaged and committed workforce within organizations in the U.S.