1. RAJU AGARWAL
EMAIL id – shubhraj1705@yahoo.co.in
ADD1: 384 MURARILAL KI BAGIA
SAHUKARA BAREILLY
Ph No: +91-9359171982, +91-8445348606
CAREER OBJECTIVE
To work with an organization where my creativity improves with challenging jobs & set
personal to benchmark to qualify for higher levels of responsibility within the company.
Educational Qualification
 B.S.C (PCM) from M.J.P.R.University, Bareilly in 2005
 Intermediate from U.P Board in 2002
 High School from U.P Board in 2000
Professional Qualification
 Diploma in Computer Application from Globe Computers (Recognized by U.P. Govt.)
Skills Summary:
Customer-focused approach: Emphasize close customer relations and stay in tune with
customers’ expectations about value and service.
Teamwork skills: Work cooperatively to meet organizational goals; draw on resources from
groups and lend resources to groups; include others in problem-solving processes.
Decision-making: Use sound judgment to make effective, timely decisions; act decisively with
logic and confidence.
Strategic relationship building: Cultivate contacts with people in a variety of strategic
positions; keep in touch with a wide network of key people and build strong partnerships.
Employment History
• Currently working with Hp (AFORESERVE.COM LTD) as SERVICE DELIVERY EXECUTIVE and
BACK OFFICE OPERATION EXECUTIVE from Aug 2015
MIS Tools Handling: - HP CSN (Channel Service Network) ©2005 Hewlett-Packard Development Company, L.P.
IGSO – Global Inventory S/w (Tracking of Goods Inward & Dispatched)
I-doll – Internal S/w of I-doll for tracking and DBMS)
Present Job Responsibility:
 Managing the BFT (Business Fundamental Table) data.
 Managing the OJR (Open Job Report) data.
 Maintain the day to day report of Engineers.
 Working on HP CSN software for Picking and closing the calls.
 Maintaining open call report and coordinating with Engineers.

2. • Worked with Ahuja Creation (ADIDAS EXCLUSIVE Store) Bareilly as a Showroom Manager
from June 2014.
JOB PROFILE
 Inventory Controls
 Stock Management
 Display Management
 Staff Management
• Worked as DATA ANALYST on Software Projects with Home Optima a Canadian Group providing
IT Solution in terms of SOFTWARE for Real Estate Professionals from April 2013 to May 2014.
• Worked with Hp (INTARVO TECHNOLOGIES LIMITED) as SERVICE DELIVERY EXECUTIVE
and BACK OFFICE OPERATION EXECUTIVE from Feb 2012 To Feb 2013.
MIS Tools Handling: - HP CSN (Channel Service Network) ©2005 Hewlett-Packard Development Company, L.P.
IGSO – Global Inventory S/w (Tracking of Goods Inward & Dispatched)
GSVC – Internal S/w of Intarvo Tech for tracking and DBMS)
Present Job Responsibility:
 Managing the BFT (Business Fundamental Table) data.
 Managing the OJR (Open Job Report) data.
 Maintain the day to day report of Engineers.
 Working on HP CSN software for Picking and closing the calls.
 Maintaining open call report and coordinating with Engineers.
• Worked with DISH TV as a CUSTOMER SERVICE EXECUTIVE & SERVICE INCHARGE from July
2010 to Jan 2012
JOB PROFILE
Worked with CRM & DTH EMPOWER SOFTWARE
 Dishtv Activation
 VC and STB SWAPPING
 Customer Complaints & Qureis
• Worked with VIRTUAL APPARELS (REEBOK EXCLUSIVE SHOWROOM) Bareilly as a Showroom
Manager from Nov 08 to June 2010.
JOB PROFILE
Worked with Logic Software
 Inventory Controls
 Stock Management
 Display Management
 Staff Management

3. • Worked with (since 1st
of May 07 to July08) as a Engineer (Sales & Tech Support) with M/s.
Gofrugal Technologies Pvt. Ltd. Chennai (IT Technology Indian Multinational Group) providing
IT Solution in terms of SOFTWARE for Business Professionals.
JOB PROFILE
Selling products like DE (Distributor Division) RE (Retail Division) in Pharma segment, RPOS
(Retail Point of Sale) to General Market for any segment, HQ (Headquarter Edition) to Network
from 1 point to different locations world-wide & Netrade to link up distributor network to
retailer point and give backend Technical Support.
Area
Area being supervised entire Bareilly Region of Uttar Pradesh and a few part of Kumaun Region
(Uttaranchal) as Haldwani/ Rudrapur/ Kichha.
• Worked with RELIANCE WEB STORE LTD as BROAD BAND SALES INCHARGE from 16th
Nov 2006
to 30th
April 2007.
• Worked with “BHARTI TELEVENTURES LTD” in ARC(AIRTEL) “Times Communication” as a
Service Provider & Customer Service Operations from 20th
Dec 2005 to 22nd
Oct 2006
JOB PROFILE
Worked with arbor, cust info, ecrm, nms, pos
 Postpaid Activation
 Sim Swapping
 Msisdn Change (Mobile No. Change)
 Si Transfer (Address Change)
 Ctm Cases (Plan migration )
Computer skill
Working proficiency in MS-word, MS-excel, PowerPoint, Windows 2000, Windows Xp and
Internet application
Extra Curricular Activities:
• Participated in inter school Judo Karate championship in 1999
• Active member of Civil Defense for social service.
• Ranked 1st in the Inter College Dance Competition in 2006.

4. Personal detail
Certification of Age : 17-Nov- 1982
Father’s Name : Shri Vinod Kumar Agarwal
Nationality : Indian
Marital Status : Married
Languages Knows : English & Hindi
Interest : Listening Music, Net Surfing
Date:
Place: RAJU AGARWAL