1. UNIT – 1
Total Quality Management
Course: MBA-II
Subject: EWIS

2. Total Quality Management
(TQM)

3. Contents
 Introduction
 Definition of TQM
 Why is TQM?
 TQM principles
 TQM for your life!
`

4. Introduction
 An approach to the art of management (philosophy).
 TQM Definitions:
 Focussing on customers satisfaction.
 Provides best quality product at lowest possible price
 Prevention of defects, target is zero defects
 Why TQM is a GOLDEN word?
 It is do an Improvements in quality, productivity,
competitiveness and financial return….

5. TQM principles
 Principles (by focusing on the follows):
 Management Commitment
 Employee Empowerment
 Decision Making Based on Facts
 Continuous Improvement
 Customer Focus
All are surrounded by: (Ethics, Integrity, Trust, Training,
Teamwork,
Leadership, Communication and Recognition).
 Total  Quality involves everyone and all activities.
Quality  Conformance to Requirements.
Management  Quality can and must be managed.

6. TQM principles, an example
50%
2%
100%
20%
0%
20%
40%
60%
80%
100%
Before TQM After TQM
In 1986, Globe Metallurgical company was in trouble
Productivity
Export
There are famous companies have been applied TQM and
gained a big benefits, e.g. Toyota, Ford & Motorola.

7. TQM for your life!
 Try TQM
 Total  Quality involves everyone and all activities.
 Quality  Conformance to Requirements.
 Management  Quality can and must be managed.
(Ethics, Integrity, Trust, Training, Teamwork, Leadership,
Communication and Recognition).
 Find a goal for your life & implement TQM to achieve it, I am
sure:
 You will see the difference…. with TQM

8. References:
 http://ebooktake.in/pdf/title/Ch02-Total-Quality-Management-ppt.html
 Management and Information System by Laudan & Laudan, Pearson
Publications
 Concepts in Enterprise Resource Planning by Brand, Monk and Wagner –
Thomson Learning
 Information Systems Today, 2e by Leonard Jessup, Joseph Valacich, PHI
 The CRM Handbook by Jill Dyche

9. THANK YOU

10. THANK YOU