1. TQMI Profile Page 1 of 4
TQM International Pvt. Ltd. (TQMI) was established in July 1992. It is recognized as one of the leaders in
the field of training and consultancy in Quality Management and Business Process Improvement in India and
the Middle East.
It was founded by Janak Mehta who has spearheaded the QC movement in Indian since early 1980s and has
gained international recognition for his work in business process improvement.
TQMI has been providing Quality Management training and consultancy services into India, Middle East, Far
East and the Europe since 1995. It is also servicing clients in South East Asia. TQMI clients include many of
India’s top 100 private sector companies in manufacturing and service business, several of the MNCs, as
also the PSUs and SMEs. TQMI has served over one thousand clients and many of them have given repeat
assignments. TQMI serves its clients with 25 experienced counselors stationed in six cities in India.
The key differentiator is TQMI’s approach and the counselors’ ability to facilitate deployment of various
theories and concepts and demonstrate improvement in the field through pilot projects.
PRODUCT OFFERINGS
TQMI operations are divided into following categories:
1. Lean Six Sigma Division:
TQMI is the leading provider of Lean and Six Sigma services in India. Six Sigma is a company-wide
philosophy with the use of appropriate techniques to enhance the Business Performance of an
organization in terms of cost, quality, productivity, customer satisfaction, employee capability and
profitability by reducing the error rate of all outputs of all processes towards 3.4 parts per million. This
is being widely used in the USA and now in Europe. This is currently a fast growing business of TQMI.
TQMI had tied up with and learnt from the Motorola Solutions Learning’s, the pioneer in the field of six
sigma to offer six sigma related training and consultancy in India in 2003. The association with Motorola
lasted for more than a decade and TQMI has now launched their own Lean/ Six Sigma offerings in 2015.
TQMI now has more than 12 years of experience in guiding six sigma implementation in companies in
India and overseas. TQMI Key Success Factor is its ability to carry out projects for Business Process
Improvement with over 85% success rate in achieving project objectives.
The methods being used for business process improvement and project delivery include the following
training courses by TQMI, as deemed appropriate.
1. Lean Six Sigma Leadership Jumpstart Program and Champions training
2. Lean Six Sigma Master Black Belt, Black Belt, Green Belt, Yellow Belt and Awareness Training
3. Design for Six Sigma Black Belt and Green Belt trainng
4. Lean for Leadership Team
5. Lean Practitioners Certification Course (For Manufacturing and Service Sector) and Lean Kaizen
Blitz (3-5 days off-site implementation workshop for quick results)
TQMI OVERVIEW
TQM International Pvt. Ltd.
Corporate Office
52, Community Centre, East of Kailash
New Delhi – 110065
Tel: 011-4652 6000; E-mail: naveen@tqmi.com;delhi@tqmi.com

2. TQMI Profile Page 2 of 4
2. Business Solutions Division:
TQMI offers Business Solutions For:
a. Manufacturing
cost reduction
b. Profitability
improvement
c. Productivity
improvement
d. Creating
customer loyalty
e. Enhancing
customer value
f. Supplier capability
enhancement
g. Building people &
process capability
h. New product
development
time & cost
reduction
This is done through the combination of various approaches like:
- Total Quality Management and Business Excellence leading to Awards like Deming Prize of Japan,
Malcolm Baldrige National Quality Award of USA and European Foundation For Quality Management
Award of Europe etc. These awards are pursued by various organizations to enhance business
performance and only the best organizations gain this kind of recognition. Approaches used cover
methods like 5S for Orderliness & Cleanliness, Daily Management for consistency & control,
Improvement Management and Policy Management or Balanced Sore Card for strategy development
and deployment.
- New Product Development: Training and consultancy to clients to develop new products and
variants of the existing products using concurrent engineering and scientific techniques to
understand and meet customer requirements with greater reliability, while reducing development
cycle time, cost and errors at early stages. Understanding customer requirements and effective
utilization of QFD for deployment at various stages of NPD.
- Total Productive Maintenance (TPM): Training and consultancy to clients for improving Overall
Plant Effectiveness with the use of techniques like Autonomous Maintenance, Focused
Improvement, Planned Maintenance and Maintenance Prevention along with people capability
development.
- Lean Manufacturing Systems (LMS): Eliminating waste in the entire supply chain Value Stream
with the use of the principle of Pull rather than Push. Using appropriate approaches like Single
Piece Flow, Single Minute Exchange of Dies (SMED), Fool Proofing, Visible factory through People
Involvement for drastically reducing cycle times, inventories, batch sizes, waste of all kind and cost
with the involvement of people.
This business is growing rapidly as customers are looking for tangible results rather than just
training in new methods and tools.

3. TQMI Profile Page 3 of 4
3. Standard Products Division:
Design, development and implementation of management systems meeting the requirements of
international standards for Quality Management, Environment Management, Safety & Health
Management, Food Safety, Social Accountability and Information Security Management. This is
offered in various verticals like manufacturing, automotive, telecom, healthcare, financial
services, software, hospitality, retail etc.
Method of Delivery:
- Training: Constitutes about 30% of Business.
- Consultancy: Constitutes about 50% of business.
- Assessment and Diagnosis: Constitutes about 20% of business.
TQMI’s USP
The following constitutes the differentiation TQMI provides as its uniqueness:
- Ability to develop new products to meet emerging requirements of the clients
- Ability to customize its courseware and methodology to meet client specific requirements
- Ability to grasp and integrate the learning from east and west and also from its clients to meet the
requirements of Indian socio-economic environment
- TQMI’s approach and the counselors’ ability to facilitate deployment of various theories and
concepts and demonstrate improvement in the field through pilot projects.
With corporate office in Delhi TQMI has set up branch offices in Mumbai, Chennai and Pune in India. TQMI
has representatives stationed at Nagpur and Vadodra in India.
TQMI’s client base of over 1000 organizations in India and the Middle East typically include:
Key Clients:
Multi-National
Companies
Indian Companies
Public Sector
Companies
Overseas Companies
General Motors,
Honda SIEL, Honda
Scooters, Yamaha,
Denso, Canon, SKF
Bearings, Timken,
Cummins India,
Siemens, Whirlpool,
Matsushita, Citibank,
Motorola, Nokia,
Erickson, IBM, etc.
Mahindra & Mahindra
Ltd. (Auto & Tractor
Divisions), SRF Ltd., NEI
Ltd., Orient Cement,
Brakes India Ltd.,
Escorts Ltd., Voltas,
Tata SSL, Hindalco,
Indian aluminium, Tata
Motors, Tata Steel, GTL
Ltd., Arvind Mills etc.
BHEL, Indian Oil
Corporation,
Hindustan
Petroleum
Corporation, Gas
Authority of India,
Maruti Udyog, and
Steel Authority of
India etc.
Adnoc Distribution, Dubai
Aluminium Company,
Emirates Refining Company,
Unipex industries, Empol,
Wartsila Diesel, SRF Overseas,
Weatherford, Emirates bank
etc in UAE, Qassim Cement &
Zamil Steel in KSA and Awal
Gulf, Bahrain, Qatar
Petroleum, Qatar, Oman
Trading Establishment in
Oman.
CLIENT BASE
TQMI OFFICES

4. TQMI Profile Page 4 of 4
Recent Clients
Some of the recent contracts Include Tata Motors Ltd, Apollo Tyres, Ranbaxy Laboratories, Honda Cars,
SRF Ltd., Steel Authority of India, Artemis Healthcare, Mahindra & Mahindra, Max Life Insurance, Bajaj
FinServ, HDFC Life Insurance, Tata Steel, Hyderabad Industries Ltd., Arvind Ltd., CLAAS India,
Genpact, Metlife, Pentaloon Fashion and Retails Ltd., etc.
Geographic Markets:
Starting with Indian market since 1992, TQMI expanded to the Middle East in 1995 and South East Asia
in 2004. TQMI promoted a company named T4T Consultants Pvt. Ltd. that provides services in the
foreign countries in the year 2002.
- India: All over India
- Middle East: Serving this market since 1995 contributing to about 20% of total
revenues. Serving UAE, Oman, Saudi Arabia, Syria & Bahrain.
- South East Asia: Serving Malaysian market.
- Europe: UK and Germany
-
Worked in the past with renowned Collaborators:
- British Standards Institution, UK – for Lead Auditor training
- - Motorola Solutions Learning, for Six Sigma, Lean Six Sigma, DFSS and other Products
- RWTUV, Germany – for training of Certified Quality Engineers
- Westinghouse Electric Corporation, USA – for Business Process Reengineering & Customer
Value Management
- Komatsu Career Creation Ltd., Japan – for TQM, TPM, Policy Management & Lean
Manufacturing Systems.
Some of the most eminent consultants known worldwide continue to provide time to TQMI customers as
and when required. These include Prof. Hitoshi Kume, Prof. Y. Washio and Prof. Noriaki Kano, all Deming
Prize winners.
TQMI has 21 counselors stationed in different parts of India. Out of these nine are full time employees and
the other twelve are senior executives retired from industry and working for TQMI on contract basis for
specific assignments. They are dedicated to TQMI and do not provide similar services to any one else on
their own. The full time counsellors age profile is: four above fifty; two in late 40’s and three in 30’s.
COLLABORATIONS: