2. CHAPTER 1: INTRODUCTION OF
BUSINESS COMMUNICATION
• Introduction
• Meaning and definition of business
communication
• Nature/features of communication
• Scope of communication
• Characteristics of communication
• Importance of communication
• Need for communication
• Principles of effective communication
• Process foo communication
• Elements of the process of
communication
• Barriers to effective communication
• Remedies to overcome barriers
• Methods of communication
• Channels of communication in the
organization
3. CHAPTER 2:BUSINESS LETTERS
•Meaning and definition of business letters
•Importance of a business letter
•Qualities or essentials of a good business letter
•Physical appearance
•Layout of business letter
•Forms of layout
4. CHAPTER 3:SOFT SKILLS
• Soft skills
• Grooming manners and etiquesttes
• Effective listening
• Effective speaking
• Interview skills
• Oral presentation
• Group discussion
• Problem solving skills
• Time and management abilities
5. CHAPTER 4 : RESUME WRITING AND
JOB APPLICATION LETTER
• Introduction
• Meaning
• Characteristics or guidelines for writing job application
• Forms or types of application letters
• Bio-data/Curriculum Vitae/Resume
• Essentials Elements Of Bio-data/Curriculum Vitae/Resume
• Drafting of job application samples
• Letters related to job interviews
