• The Findings of the study reveals that in an “always-on” world, customers have the power to continuously redefine the retail shopping experience they want to have. • Customers’ expectations are rising & constantly evolving, they want to be enticed and engaged. They want digital content & digital options that are easily accessible 24x7 along with a seamless experience across multiple channels that will enable them to search, compare products & services on their terms. • Research understanding was on the Case Study of various sectors such as Automobile, Health-Care, Fashion Industry and Home – Decor.