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Introduction of Metro
 Metro is an international Wholesaler.
 Operates 750 stores in 29 countries.
 Looks for professional customers (Hotels,
Restaurants, Traders).
Who and How conduct Survey.
 Gallup Pakistan conduct survey.
 Associated with Gallup International
Association.
 Established in 1980 by experts.
Continue…
 Conduct survey every year by experts.
 Mostly use questionnaire.
 19 questions were asked.
 Questions were related to Managers,
Company, Recognition, Overall company
morale, Benefits and old survey question.
Job Satisfaction and Engagement at
Metro
Far Sighted
 Age limit.
 Demographic Change.
 Increasing migrants in Western Europe.
Continue…
International Carrier Path
 Fill candidates CV.
 86% effective.
Continue…
Individual Job Performance
 Goals are clearly defined.
 Announce 18 Pride of Performance.
 Shopping and dinner with family.
Continue…
Performance based compensations
 New plan was Introduced “Performance
and Reward” in 2013.
 Fixed Salary along with variable
compensations.
 Depend upon the increasing customer
satisfaction.
Continue…
Company Pension Scheme
 Based on management level, contribution
and Performance.
Continue…
Further Education
 Supports in Bachelor and Master.
 Up to 25000 on Bachelors and 50000 on
Masters.
 Training programs for Managers and
Future Managers.
Continue…
Equal Opportunities
 Increasing number of women in
management level 1 and 3 by 20 %.
 Will go up to 25% in 2015.
Problems faced by
Employees
 Life insurance Policy
 Health insurance Policy
 Advance salary
 Advance petrol allowance and increase
limit.
Continue…
 Female Convenience problem
 Low innovation and ideas
 Shopping Discount
 15 annual leaves
Continue…
 10 casual leave
 8 sick leave
 3 month special leave
 Hajj, female with one family member.

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