Job Satisfaction and Engagement

1. Presented by,

2. Introduction of Metro
 Metro is an international Wholesaler.
 Operates 750 stores in 29 countries.
 Looks for professional customers (Hotels,
Restaurants, Traders).

3. Who and How conduct Survey.
 Gallup Pakistan conduct survey.
 Associated with Gallup International
Association.
 Established in 1980 by experts.

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 Conduct survey every year by experts.
 Mostly use questionnaire.
 19 questions were asked.
 Questions were related to Managers,
Company, Recognition, Overall company
morale, Benefits and old survey question.

5. Job Satisfaction and Engagement at
Metro
Far Sighted
 Age limit.
 Demographic Change.
 Increasing migrants in Western Europe.

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International Carrier Path
 Fill candidates CV.
 86% effective.

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Individual Job Performance
 Goals are clearly defined.
 Announce 18 Pride of Performance.
 Shopping and dinner with family.

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Performance based compensations
 New plan was Introduced “Performance
and Reward” in 2013.
 Fixed Salary along with variable
compensations.
 Depend upon the increasing customer
satisfaction.

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Company Pension Scheme
 Based on management level, contribution
and Performance.

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Further Education
 Supports in Bachelor and Master.
 Up to 25000 on Bachelors and 50000 on
Masters.
 Training programs for Managers and
Future Managers.

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Equal Opportunities
 Increasing number of women in
management level 1 and 3 by 20 %.
 Will go up to 25% in 2015.

12. Problems faced by
Employees
 Life insurance Policy
 Health insurance Policy
 Advance salary
 Advance petrol allowance and increase
limit.

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 Female Convenience problem
 Low innovation and ideas
 Shopping Discount
 15 annual leaves

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 10 casual leave
 8 sick leave
 3 month special leave
 Hajj, female with one family member.