2. A Battle Emerging in Mobile
Payments
By 2014, there were 6.6 billion mobile phone
subscriptions in the world, and of those, 2.3 billion had
active mobile broadband subscriptions that would enable
users to access the mobile web. A Mobile payment
systems offered the potential of enabling all of these
users to perform financial transactions on their phones,
similar to how they would perform those transactions
using personal computers. However, in 2015, there was
no dominant mobile payment system, and a battle
among competing mobile payment mechanisms and
standards was unfolding.
3. A Battle Emerging in Mobile
Payments
In the United States, almost half of all consumers
had used their smartphones to make a payment at a
merchant location by early 2015. Mobile payments
accounted for $52 billion in transactions in 2014 and
were expected to be $67 billion in 2015.
4. A Battle Emerging in Mobile
Payments
By early 2015, it was clear that mobile payments
represented a game-changing opportunity that could
accelerate e-commerce, smartphone adoption, and the
global reach of financial services. However, lack of
compatibility between many of the mobile payment
systems and uncertainty over what type of mobile
payment system would become dominant still posed
significant obstacles to consumer and merchant adoption
5. WHY DOMINANT DESIGNS
ARE SELECTED
Dominant design A single product or process
architecture that dominates a product category—usually
50 percent or more of the market. A dominant design is
a “de facto standard,” meaning that while it may not be
officially enforced or acknowledged, it has become a
standard for the industry.
6. WHY DOMINANT DESIGNS
ARE SELECTED
Why do many markets coalesce around a single
dominant design rather than support a variety of
technological options?
One primary reason is that many industries exhibit
increasing returns to adoption, meaning that the more a
technology is adopted, the more valuable it becomes.
These effects can result in a self-reinforcing mechanism
that increases the dominance of a technology regardless of
its superiority or inferiority to competing technologies. Two
of the primary sources of increasing returns are (1)
learning effects and (2) network externalities.
7. MULTIPLE DIMENSIONS OF
VALUE
A Technology’s Stand-Alone Value
• The value a new technology offers to customers
can be driven by many different things, such as the
functions it enables the customer to perform, its
aesthetic qualities, and its ease of use
8. MULTIPLE DIMENSIONS OF
VALUE
Network Externality Value
In industries characterized by network
externalities, the value of a technological innovation to
users will be a function not only of its stand-alone
benefits and cost, but also of the value created by the
size of its installed base and the availability of
complementary goods