We conducted our first webinar 'Respond' out of our 3 webinar series 'Pandemic Banking: Just what the doctor ordered'. We thank you all for your appreciation and participation in huge numbers. The presentation for the webinar is now available. To watch the webinar videos visit our youtube channel and subscribe so you never miss an update. https://www.youtube.com/channel/UCAg9CVIFzXwR8r-L5J4GcYA We are soon coming up with the second webinar 'Recover'. Stay tuned.

1. in association with &
PRESENTS
WEBINAR 1 – “RESPOND”

2. RESPOND
2
◉ Common Impacts on the Global Economy
◉ Global Impact on Financial Services
◉ Expectations from Banks : Government,
Customers and Society
◉ Is Tech/IT enablement the key to respond better?
◉ Examples of measures taken by Banks

3. 3
COMMON IMPACTS
OF COVID-19 ON
GLOBAL ECONOMY
'YOU ARE NOT IN THIS ALONE'

4. 4
Source :S&P Global Market Intelligence
Top 5 Industries By COVID-19 In March
Powered By Credit Analytics PD Model Market Signals

5. GLOBAL IMPACT ON
FINANCIAL SERVICES

6. INADEQUATE
DIGITAL
MATURITY
STRETCHED
CREDIT
LINES
DELINQUENCY
ELEVATED
BANKRUPTCIES
.
SHARP FALL IN
BRANCH BASED
TRANSACTIONS
EXCHANGE
RATE
FLUCTUATION

7. EXPECTATIONS FROM
BANKS
GOVERNMENT
CUSTOMERS
&
SOCIETY

8. GOVERNMENT
Help the Small and
Medium scale
businesses
Seamless access to
all services
Act with Purpose
and Integrity
Rate Cuts Financial
Hardships relief
Put tactical
measures for the
workforce
Track the Non-
Performing assets
Scale up the call
centers for traffic
management
suspend
payments of the
directly affected
CUSTOMERS SOCIETY

9. IS TECH/IT ENABLEMENT
THE KEY TO RESPOND
BETTER?

10. 10
Debt Collection
solutions
Customer assist solution to process
Hardship requests to enhance
payment performance
Digital Queue
Management System
Provide Great Customer Service while
maintaining the Social Distancing
Digital Loan Life-
cycle
True Digitization of Lending Life Cycle
where STP flows can be put to use
BOT Based service
assistants
Artificial intelligence backed tools and
conversational platforms to deal with
surge in call volumes
Extensive Usage of
Video in Banking
Video banking facilities to improve the
operations at functional level

11. 11
EXAMPLES OF MEASURES
TAKEN BY BANKS DURING
COVID-19

12. EXAMPLES OF MEASURES
TAKEN BY BANKS DURING
COVID-19
Bank of Ireland have put in
place a fully online
application process for
mortgage payment breaks
so that customers could
apply quickly and easily for a
break if they need one.
India’s ICICI Bank announced
the launch of its ‘ICICI Stack’,
a set of comprehensive
digital banking services and
APIs (Application Programme
Interface) to ensure
uninterrupted banking
experience
A leading bank in the US,
deployed a new digital
process, allowing its retail and
business customers to defer
repayments for 30, 60 or 90
days with two simple clicks on
its banking solution. In the
first two days, more than
25,000 customers took
advantage of the new process.
An Australian bank integrated
its digital marketing platform
with robotic process
automation to apply
repayment holidays and
extend existing facilities for
specific customer segments.

13. THANK YOU FOR YOUR PARTICIPATION
& LOOK FORWARD TO SEE YOU IN NEXT
WEBINAR