1. “A smooth ride
has very little to do with the car.”
— Steve Jackson, Chauffeur
Why BostonCoach?
Value. Everyone’s looking for more value. The good news is that BostonCoach continues to be the best
value in ground transportation. And what we offer goes well beyond our ability to make your transportation
budget take you further. Safety. Reliability. Convenience. Efficiency. They’re all essential features of BostonCoach
service. In fact, BostonCoach supports your bottom line and your business goals. Here’s how:
Reliability. We’ll get you from point A to point B — and all the Safety and peace of mind. BostonCoach chauffeurs
other points in between — in comfort and on time. undergo extensive background checks and drug testing, and their
driving is monitored by in-vehicle cameras. In addition:
• We continually measure and improve our on-time
performance level, which exceeds 98%, including traffic • Our training program exceeds industry standards.
and weather delays, airport inefficiencies and client • Chauffeurs attend 60 hours of classroom and on-the-
booking errors. road training, including instruction in client relations
• Our Net Promoter Score (a measure of clients’ and confidentiality.
willingness to refer us to friends and colleagues) is in • Our affiliate partners undergo an exhaustive selection
the 95th percentile for any industry. and screening process, including inspection of insurance
and service standards, credit rating, condition of fleet,
personnel background checks and more.
Viability. We’re here to stay. So when you need us, we’ll be
there for you, because we:
Reduce. Manage. Control. At BostonCoach,
• Operate debt-free.
we understand that you need to reduce, manage and control
• Are owned by Fidelity Investments.
your spend through vendor consolidation and policy compliance.
• Invest in our people, vehicles, processes and systems,
regardless of the economic environment. • With a complete range of services and worldwide
availability, BostonCoach is your one-stop solution for
ground transportation. No need to try to track and
trend multiple vendors.
Responsiveness. When service incidents arise, BostonCoach • We can help you keep travelers on the right path with
staff act fast.We resolve all issues within 48 hours, plus: usage and spend reports; by setting policy limits on
• The entire company, including the CEO, is alerted your accounts and subaccounts; even by communicating
immediately as soon as an incident is reported. your travel policy to your travelers.
• To improve our service capabilities, we systematically
review incident trends and causes.
• Our answer rate is 96% in 20 seconds — far better
than the industry standard.
Start your next trip at BostonCoach.com. Or call 800-672-7676.
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