2. This course talks about
so it is important to be clear about terms from the beginning.
According to the Australian and New Zealand Standard
(Standards Australia and Standards New Zealand, 1999
RISK MANAGEMENT
3. The chance of something happening that will
have an impact upon objectives. It is measured
in terms of consequences and likelihood.
A Risk is…
5. A Risk management can be defined as:
An iterative process consisting of well-defined steps
which, taken in sequence, support better decision-
making by contributing a greater insight into risks
and their impacts. The risk management process can
be applied to any situation where an undesired or
unexpected outcome could be significant or where
opportunities are identified.
Risk management
6. These terms are important because they draw our
attention to proactive opportunities to take control
of a situation through early identification and
prevention of risk, as well as strategies to manage
risks that emerge from time to time.
Risk management
7. There is always a chance of some undesirable
event occurring, so effective risk management aims
to prevent an event escalating ‘out of control’ and
becoming a crisis. According to PATA (2003),
Risk management
8. A Crisis can be defined as:
Any situation that has the potential to affect long-
term confidence in an organization or a product,
or which may interfere with its ability to continue
operating normally
CRISIS
9. When a Crisis, in turn, escalates we
then have a Disaster
CRISIS
10. A Disaster can be defined as:
A catastrophic event that severely disrupts the fabric
of a community and requires the intervention of the
various levels of government to return the community
to normality.
DISASTER
By Zamecka and Buchanan (2000)
12. The view of this report is that a systematic approach
to risk management by both the tourism industry and
governments will in many cases prevent a crisis or
disaster from occurring.
conclusion
13. However, not all adverse events can be avoided, so
risk management must be used to respond quickly
and effectively to negative situations. Government
leadership is critical for the success of this process.
conclusion