SlideShare a Scribd company logo
1 of 115
Rules of Engagement

     Marla Erwin,
  Whole Foods Market
Twitter for Brands

    @marlaerwin,
    @wholefoods
Twitter for Brands
Twitter for Brands


    DOs
Twitter for Brands

 DOs
DON’Ts
Twitter for Brands

    DOs
DON’Ts
and one very gray
@wholefoo
@wholefoo
@wholefoo
#1 retail account on
      Twitter
@wholefoo
#1 retail account on
      Twitter
   1 global
   account
   3 topics
   4 metro areas
1 global
account
3 topics
4 metro areas
1 global
account
3 topics
4 metro areas
Whole Foods HQ
Whole Foods HQ
Whole Foods HQ
#1 Rule of
Engagement
DO
offer value
customer service
customer service
incentives
incentives
content
content
content

links to your site
  or other sites
content
DON’T
   use Twitter
solely for revenue
DO
create
build your own
build your own
find a compatible one
find a compatible one
find a compatible one
provide venues
DO
interact
answer questions



       ?
answer questions
ask questions



      ?
ask questions
monitor mentions
monitor mentions
monitor mentions
monitor mentions
monitor mentions
DO
stay tuned
#amazonfa
#amazonfa
DO
be authentic
banish PR & Legal
don’t outsource
if you say it, mean it
if you say it, mean it
DO
use Twitter’s
@replies
 #hashtags
RT (retweets)
RT
Tweet this:

   “RT me so I can win:
      @wholefoods is
     rocking my world
Tweet this:

   “RT me so I can win:
      @wholefoods is
    making me hungry
Tweet this:

   “RT me so I can win:
      @wholefoods is
    giving away prizes
Tweet this:

   “RT me so I can win:
      @wholefoods is
     rocking my world
Get 3 RTs? Send a message
     to @wholefoods.
First 3 win a $25 gift card!
(the gray area)
Companies:
personality,
 or brand?
Advantages:
 Humanizing
  Accessible
 Accountable
Advantages:
  Authority
 Boundaries
 Continuity
“No one
  wants to
   talk
to a brand”
there is no spoon
twitter has no experts
experiment
  review
  repeat
DO
what works
 for your
DO
have fun
thank you
wholefoodsmarket.com/
        twitter
thank you
wholefoodsmarket.com/
        twitter
    @wholefoods
Twitter for Brands
Twitter for Brands

More Related Content

What's hot

AAEA_ReadySetTweet_July29_2014
AAEA_ReadySetTweet_July29_2014AAEA_ReadySetTweet_July29_2014
AAEA_ReadySetTweet_July29_2014
Susan Dosier
 

What's hot (18)

ROI in Social Media - New Life Event
ROI in Social Media - New Life Event ROI in Social Media - New Life Event
ROI in Social Media - New Life Event
 
Pubcon south2010
Pubcon south2010Pubcon south2010
Pubcon south2010
 
Twitter- Celebrating 10 Years
Twitter- Celebrating 10 YearsTwitter- Celebrating 10 Years
Twitter- Celebrating 10 Years
 
How Brands Can Win With Twitter Engagement
How Brands Can Win With Twitter EngagementHow Brands Can Win With Twitter Engagement
How Brands Can Win With Twitter Engagement
 
Twitter: From Newbie To Ninja
Twitter:  From Newbie To NinjaTwitter:  From Newbie To Ninja
Twitter: From Newbie To Ninja
 
Twitter for pr by jginkc
Twitter for pr by jginkcTwitter for pr by jginkc
Twitter for pr by jginkc
 
2011 Florida Tourism Conference | Hannah Paramore
2011 Florida Tourism Conference | Hannah Paramore 2011 Florida Tourism Conference | Hannah Paramore
2011 Florida Tourism Conference | Hannah Paramore
 
AAEA_ReadySetTweet_July29_2014
AAEA_ReadySetTweet_July29_2014AAEA_ReadySetTweet_July29_2014
AAEA_ReadySetTweet_July29_2014
 
Social Media For Non-Profit Administrators
Social Media For Non-Profit AdministratorsSocial Media For Non-Profit Administrators
Social Media For Non-Profit Administrators
 
Ryan Levitt: Finding the 1%
Ryan Levitt:  Finding the 1%Ryan Levitt:  Finding the 1%
Ryan Levitt: Finding the 1%
 
BurlyCon 2014 - Social Media for Winners
BurlyCon 2014 - Social Media for WinnersBurlyCon 2014 - Social Media for Winners
BurlyCon 2014 - Social Media for Winners
 
How To Be a Social Advocate
How To Be a Social AdvocateHow To Be a Social Advocate
How To Be a Social Advocate
 
Increase your Following on Twitter With Hashtags!
Increase your Following on Twitter With Hashtags!Increase your Following on Twitter With Hashtags!
Increase your Following on Twitter With Hashtags!
 
Twitter Presentation for Edge Business Magazine
Twitter Presentation for Edge Business MagazineTwitter Presentation for Edge Business Magazine
Twitter Presentation for Edge Business Magazine
 
Sree Sreenivasan - PRAXIS 2018
Sree Sreenivasan - PRAXIS 2018Sree Sreenivasan - PRAXIS 2018
Sree Sreenivasan - PRAXIS 2018
 
Social Media Marketing Trends in India 2010 - 2011
Social Media Marketing Trends in India  2010 - 2011Social Media Marketing Trends in India  2010 - 2011
Social Media Marketing Trends in India 2010 - 2011
 
Wine & Web: Curation and Collaboration
Wine & Web: Curation and CollaborationWine & Web: Curation and Collaboration
Wine & Web: Curation and Collaboration
 
15 Golden Social Media Rules Brands Should Follow
15 Golden Social Media Rules Brands Should Follow15 Golden Social Media Rules Brands Should Follow
15 Golden Social Media Rules Brands Should Follow
 

Viewers also liked

The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...
The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...
The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...
ish2009
 

Viewers also liked (13)

Listening for Opportunities
Listening for OpportunitiesListening for Opportunities
Listening for Opportunities
 
Švedijos geroji patirtis
Švedijos geroji patirtisŠvedijos geroji patirtis
Švedijos geroji patirtis
 
Borgen Project
Borgen ProjectBorgen Project
Borgen Project
 
Com
ComCom
Com
 
Ait.photo folio2015
Ait.photo folio2015Ait.photo folio2015
Ait.photo folio2015
 
Work2
Work2Work2
Work2
 
pw
pwpw
pw
 
Designing Products & Services for the Internet of Things (IoT)
Designing Products & Services for the Internet of Things (IoT)Designing Products & Services for the Internet of Things (IoT)
Designing Products & Services for the Internet of Things (IoT)
 
Using Twitter to Market Your Corporate All-Stars
Using Twitter to Market Your Corporate All-StarsUsing Twitter to Market Your Corporate All-Stars
Using Twitter to Market Your Corporate All-Stars
 
ส่วนประกอบของคอมพิวเตอร์
ส่วนประกอบของคอมพิวเตอร์ส่วนประกอบของคอมพิวเตอร์
ส่วนประกอบของคอมพิวเตอร์
 
The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...
The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...
The Origin Of Bauhaus and its influences on The Foundation Program in Arts Ed...
 
Mercedes-Benz L 206 DG - Wohnmobil
Mercedes-Benz L 206 DG - WohnmobilMercedes-Benz L 206 DG - Wohnmobil
Mercedes-Benz L 206 DG - Wohnmobil
 
Google Analytics für Einsteiger
Google Analytics für EinsteigerGoogle Analytics für Einsteiger
Google Analytics für Einsteiger
 

Similar to Twitter for Brands

TWI002 Handbook_Final_WithCover_Orange
TWI002 Handbook_Final_WithCover_OrangeTWI002 Handbook_Final_WithCover_Orange
TWI002 Handbook_Final_WithCover_Orange
Dan Biddle
 
Tweeting For Success
Tweeting For SuccessTweeting For Success
Tweeting For Success
tonygates44
 
Tweeting For Success
Tweeting For SuccessTweeting For Success
Tweeting For Success
tonygates44
 

Similar to Twitter for Brands (20)

Twitter 101 Slideshow
Twitter 101 SlideshowTwitter 101 Slideshow
Twitter 101 Slideshow
 
A Beginners Guide To Twitter
A Beginners Guide To TwitterA Beginners Guide To Twitter
A Beginners Guide To Twitter
 
Twitter 101
Twitter 101Twitter 101
Twitter 101
 
Twitter Presentation
Twitter PresentationTwitter Presentation
Twitter Presentation
 
Power & Influence - Twitter
Power & Influence - TwitterPower & Influence - Twitter
Power & Influence - Twitter
 
"Twitter Basics" - Brent Williams (Multifamily Insiders)- Apartment Internet ...
"Twitter Basics" - Brent Williams (Multifamily Insiders)- Apartment Internet ..."Twitter Basics" - Brent Williams (Multifamily Insiders)- Apartment Internet ...
"Twitter Basics" - Brent Williams (Multifamily Insiders)- Apartment Internet ...
 
Making Sense of Twitter
Making Sense of TwitterMaking Sense of Twitter
Making Sense of Twitter
 
The Social Lifecycle: Consumer Insights to Improve Your Business
The Social Lifecycle: Consumer Insights to Improve Your BusinessThe Social Lifecycle: Consumer Insights to Improve Your Business
The Social Lifecycle: Consumer Insights to Improve Your Business
 
What I've Learned About Social Media
What I've Learned About Social MediaWhat I've Learned About Social Media
What I've Learned About Social Media
 
Summit 2013 - Sourcing5: 140 characters or Less - Kasper
Summit 2013 - Sourcing5: 140 characters or Less - KasperSummit 2013 - Sourcing5: 140 characters or Less - Kasper
Summit 2013 - Sourcing5: 140 characters or Less - Kasper
 
Twitter for Teachers
Twitter for TeachersTwitter for Teachers
Twitter for Teachers
 
Get to grips with Twitter
Get to grips with TwitterGet to grips with Twitter
Get to grips with Twitter
 
Social Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
Social Media & Review Sites - Best Practice for Pubs, Restaurants and CafesSocial Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
Social Media & Review Sites - Best Practice for Pubs, Restaurants and Cafes
 
TWI002 Handbook_Final_WithCover_Orange
TWI002 Handbook_Final_WithCover_OrangeTWI002 Handbook_Final_WithCover_Orange
TWI002 Handbook_Final_WithCover_Orange
 
Marketing your brand on Twitter for Social Media Professionals
Marketing your brand on Twitter for Social Media ProfessionalsMarketing your brand on Twitter for Social Media Professionals
Marketing your brand on Twitter for Social Media Professionals
 
MSI's Rock My Twitter
MSI's Rock My TwitterMSI's Rock My Twitter
MSI's Rock My Twitter
 
Top Twitter Disasters
Top Twitter DisastersTop Twitter Disasters
Top Twitter Disasters
 
Chamber Twitter Presentation
Chamber Twitter PresentationChamber Twitter Presentation
Chamber Twitter Presentation
 
Tweeting For Success
Tweeting For SuccessTweeting For Success
Tweeting For Success
 
Tweeting For Success
Tweeting For SuccessTweeting For Success
Tweeting For Success
 

More from O'Reilly Media - Learning (8)

The_Real_Shaq Case Study
The_Real_Shaq Case StudyThe_Real_Shaq Case Study
The_Real_Shaq Case Study
 
Twitter Logistics
Twitter LogisticsTwitter Logistics
Twitter Logistics
 
Measuring Twitter
Measuring TwitterMeasuring Twitter
Measuring Twitter
 
Driving Positive ROI on Twitter
Driving Positive ROI on TwitterDriving Positive ROI on Twitter
Driving Positive ROI on Twitter
 
Getting Social – Rules of Engagement
Getting Social – Rules of EngagementGetting Social – Rules of Engagement
Getting Social – Rules of Engagement
 
Dunkin' Donuts Case Study
Dunkin' Donuts Case StudyDunkin' Donuts Case Study
Dunkin' Donuts Case Study
 
Flashlight Worthy Case Study
Flashlight Worthy Case StudyFlashlight Worthy Case Study
Flashlight Worthy Case Study
 
Create More Value Than You Capture
Create More Value Than You CaptureCreate More Value Than You Capture
Create More Value Than You Capture
 

Recently uploaded

+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
?#DUbAI#??##{{(☎️+971_581248768%)**%*]'#abortion pills for sale in dubai@
 

Recently uploaded (20)

Manulife - Insurer Innovation Award 2024
Manulife - Insurer Innovation Award 2024Manulife - Insurer Innovation Award 2024
Manulife - Insurer Innovation Award 2024
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
 
GenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdfGenAI Risks & Security Meetup 01052024.pdf
GenAI Risks & Security Meetup 01052024.pdf
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Scaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organizationScaling API-first – The story of a global engineering organization
Scaling API-first – The story of a global engineering organization
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
 
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
+971581248768>> SAFE AND ORIGINAL ABORTION PILLS FOR SALE IN DUBAI AND ABUDHA...
 
Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...
Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...
Deploy with confidence: VMware Cloud Foundation 5.1 on next gen Dell PowerEdg...
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdfUnderstanding Discord NSFW Servers A Guide for Responsible Users.pdf
Understanding Discord NSFW Servers A Guide for Responsible Users.pdf
 

Twitter for Brands