Extended ECM for SAP Solutions

OpenText Confidential. ©2020 All Rights Reserved. 1
OpenText Extended ECM for
SAP Solutions
Solution Overview
May 2020
Strategic Ecosystems Team | SAP Solutions Group EMEA

OpenText and SAP
The market leading Digital Content Platform supporting SAP customers to gain the
Information Advantage and become Intelligent and Connected Enterprises
1 Team: SAP tested,
licensed and unified
support
5000+ joint
customers
20+ Solution
Extensions supporting
on-premises and cloud
#1 SAP ISV
partner
13 year Pinnacle
award winning
Future proof
solutions aligned to
SAP Strategy
Stable, industry
benchmark partnership
Complete suite
with flexible
deployment options
Simplified contracting
and support
Mature market
validated solutions
Customers benefit
from
constant
Co-Innovation
Ongoing
roadmap and strategic
alignment

Why Content is a main “Building Block” of any
Business Process
Out of control content is a
compliance risk
Fragmented content
prolongs cycle time
Inconsistent content
decrease productivity
Inaccessible content impacts
on service and product quality
Inefficient content flows
disrupt collaboration
Disconnected content
delivers less value

Increase Volume
Top Performers: 86%
customer retention rate
over 3 years
Increase
Market Share
Best performers have
5 times less
product quality issues
Increase Avg.
Sales Price
40% faster
publishing for localized
assets
Reduce
Variable Costs
1,000’s of hours
saved per week with central
document management
platform
Reduce Fixed
Costs
$300k in savings
through digitizing asset
documentation
Optimize SAP
investment
OpenText and SAP
readies Hydro One for
their digital era. A
single intelligent and
connected platform
saving $12M/year
Your gain with a content platform that integrates to
your core business applications

Embedded content service allow to
understand and deliver on specific
customer needs with enrich
products and services. Superior
insight and content-enriched
offerings justify higher market prices
particularly in B2B business and
allow to expand business and open
new revenue streams.
Extended ECM for SAP embeds
content services in every SAP
application. Reducing manual work,
minimizing error, improving insight,
and accelerating task execution
Extended ECM for SAP can
increase productivity of information
workers up to 20% each and every
day and free resources to grow your
business without extra costs.
Embedded content service allow to
understand and deliver on specific
customer needs with enrich
products and services. Superior
insight and content-enriched
offerings justify higher market prices
particularly in B2B business and
allow to expand business and open
new revenue streams.
Increase Volume
Increase Avg.
Sales Price
Reduce Fixed
Costs

When S/4HANA is the key system to
control procurement, sales, or material
transactions a seamlessly connected
content repository that is open to 3rd
party applications multiplies the value
of your SAP investments. Extended
ECM for SAP allows to share SAP
content across Salesforce, Microsoft,
Oracle, industry solutions or internally
developed applications and vice versa.
Integrated into sales application like SAP
CRM or Hybris Sales C4C Extended
ECM streamlines sales processes and
increases sales productivity. Insights
derived from customer engagement
content improve success rates. On the
other hand Extended ECM also
accelerates cycle times in information
heavy processes and improves service
quality ensuring customer satisfaction
and reduced churn rates.
Integrated into sales application like SAP
CRM or Hybris Sales C4C Extended ECM
streamlines sales processes and increases
sales productivity. Insights derived from
customer engagement content improve
success rates. On the other hand Extended
ECM also accelerates cycle times in
information heavy processes and improves
service quality ensuring customer
satisfaction and reduced churn rates.
Increase Market Share
Reduce
Variable Costs
Optimize SAP
investment

Increase Volume
Increase
Market Share
Increase Avg.
Sales Price
Reduce
Var. Costs
Reduce Fixed
Costs
Optimize SAP
investment

FU UREOF
ECMBUILD
THE
Applications
Integrations
Cloud
Content Services
On existing investment and leverage:
Beyond Enterprise
This is the future …

Extended
Enterprise Content Management
Archive
Collaborate
Transform
Perms Version
Search
Metadata
Workflow
Capture Dispose
AnnotateShare
Forrester 2019: “Extended ECM is strong across all segments of content services for foundational
repository services and collaborative and transactional content services. Strengths include document
and records management capabilities and integration with major enterprise apps like SAP”

Summary OpenText Extended ECM for SAP Solutions
Key Benefits of Integrating ECM and ERP
CIO ECM user SAP User IT Manager Compliance
Manager
Leverage the
investment done for
standardizing
processes around SAP
and extended it to ECM
Web-based access to
SAP content
All relevant information in
one view
Quick Search
MS Office integration
Offline access to content
Rich ECM capabilities
within SAP
Access to non-SAP
content
Leverage existing SAP
structures and data
Collaboration with non-
SAP and external users
One Platform Strategy
Reduction of training
and administration
costs
Consolidation of IT
systems and reduction
of interfaces
Reduce storage costs
Enterprise-wide Records
Management for SAP
and non-SAP content
Single set of retention
policies to management
content lifecycle
Reduced corporate
exposure to litigation and
regulations
Extend Functionality
Increase Process
Efficiency
Reduce Cost Mitigate Risk
Maximize Value of IT
Investments

Summary OpenText Extended ECM for SAP Solutions
Supporting processes end-to-end across applications
BUSINESS
WORKSPACE
Account
Executive
FinanceAssistantLegal Production Service
Customer
Support
Opportunity
& Quote
Campaign &
Lead Gen
Sales Order
Engineering
(Project)
Production &
Delivery
Service

Business Workspaces
Embedded within Business Applications
Driven by Business Applications
How we Achieve this?

SAP MM, SRM, ...
Material
Purch. Order
SAP MM,
FI-AP …
Supplier
SAP BP, MM,
FI-AP …
Equipment
SAP EAM, PM…
Project
MS Shp.
SAP PS, PPM,…
Business objects
• A Business Object is a meaningful
entity in an organization, e.g. a
Supplier, a Material,...which
structures a business process
• It can be used in multiple
processes for different business
entities and linked to other business
objects

From Business Object to Business Workspaces
Material
Purchase
Order
Business Objects Business Workspaces
Material
WORKSPACE
Purch. Order
WORKSPACE

What is a Business Workspace?
A Business Workspace is a Digital Twin to a real-world object like a customer, an employee, or
a sales order, which is managed in a business application.
Business
WORKSPACE

Network of Business Workspaces
Project Workspace
Supplier Workspace

Process-centric Collaboration without Barriers
SAP S/4HANA FIORI Microsoft Office - Teams
SAP Netweaver
Microsoft Office 365® ,OneDrive, SharePoint
BUSINESS
WORKSPACE
SAP C/4HANA
Content Server Mobile

Extended ECM
On all Devices

Portfolio and Project
Management
Supplier Relationship
Management
Work Manager
Environment, Health and
Safety Management
Plant Maintenance ERP Sales
Transportation
Management
Customer Relationship
Management
Global Trade & Service
Document Management
System
Fiori App Track
Sales Orders
Solution Manager
Synchronizing with
SAP ILM
Master Data Governance Procurement
Fiori Business Object
Browsing for ADA & xECM
Customer-Vendor-
Integration
Solution Accelerators
Packaged best practice configurations for common content-driven processes within

Supporting any deployment model
SAP
ECC
SRM, CRM, …
S/4HANA
on-premises
S/4HANA
Extended
S/4HANA
Essentials
C/4HANA

Summary OpenText Extended ECM
Put Content in Business Context
CAPABILITIES BENEFITS
INTEGRATE SEAMLESSLY
Leverage master and transactional data
from ERP, CRM and HCM business
applications. Integrate in user interface of
leading business application.
AUTOMATE ECM
Create & update business workspaces
and metadata automatically – based on
templates and triggered by leading
business applications.
BROWSE SMART
Overcome static, inconsistent and
complex folder taxonomies – browse
content based on business information
models in ERP, CRM and HCM
connected workspaces in the unique
Extended ECM Smart UI.
ENHANCE PRODUCTIVITY
Provide immediate access to required
content for all process stakeholders –
inside the business application. Minimize
manual content related work.
DECIDE FASTER
Access data and content in one go and
increase insight for faster decision
making.
COLLABORATE BETTER
Share content across different
departments and people working with
different applications (e.g. SAP,
Salesforce, Microsoft Office 365)
REDUCE TIME TO VALUE
Gain business value fast by solution
accelerators for ERP, CRM & HCM. On-
premise or in the cloud.
We pretty much justified [the investment in ECM] in
the first day. When the word came around of how
easy and how beneficial . . . it comes down to how
much more productive our people are and how
much happier. Application specialist, manufacturer

Improving Enterprise Asset Management with ECM
Example in Transportation: NMBS – Belgium Railways
“The benefit of this integration is
that you save time finding the right
documents, you reduce the cost of
manipulating these documents,
and you have an accuracy of the
information related to specific and
critical business processes within
your company.”
Stephane Haelterman,
Project Manager at Belgian Railways
Increase Agility
Agility to meet evolving customer demands.
Compliance with demands for traceability, conformity, and safety
certificates.
Improve Efficiency
All documents integrated to business processes and accessible from
multiple user interfaces for operators, technicians, and engineers
Reduce Costs
Progressive paper cost reduction strategy – estimated EUR 3 million
annual savings.

Fundamentally change the way to manage content
Example in Utilities: HydroOne (CA)
“Because of the great integration
point with OpenText, Microsoft
and SAP, it was a perfect
roadmap for us. It was a perfect
experience and we've had great
success with all three of these
companies to date.”
Norm Crook, Director, Business IT,
Hydro One
Increase Agility
Integration of business content with business processes in SAP.
Knowledge Management to cope with an aging workforce.
Improve Efficiency
Optimize Damage Claims Process for distributed / linear assets.
360-degree view on all Enterprise Asset information.
Compliance
Regulatory Compliance and Record Keeping.

Managing a World Wide Project Portfolio for Prosperity
Example in Portfolio Mgmt: UNIDO (AT)
UNIDO is the specialized agency of
the United Nations that promotes
industrial development for poverty
reduction. The mandate of the
UNIDO is to promote and accelerate
sustainable industrial development in
developing countries and economies
in transition.
UNIDO uses OpenText ECM to
manage content integrated in SAP
Portfolio and Project Management.
Improved Efficiency
Easy access to information for stakeholder, internal and external
(member states, donors)
Access via SAP meta data and/or full text
Integration with SAP ERP (PPM, HR, FI) & SRM
Improve Agility
Enhanced collaboration in projects with internal stakeholder, external
parties and vendors
Improved Governance
Secure retention and records management
Approval Workflow for submitting documents to Committees

52 Story Building Project for New York Times Headquarter
Example in Real Estate: ForestCity (US)
“The ability to use OpenText for
our New York Times headquarter
buildings project brings great
value to Forest City. The
construction team has instant
access to contract documents,
and notification and workflow
functionalities provide our staff
with visibility over project status
and document location.”
Ian Welles,
Project Manager at Forest City
Improved Efficiency
One platform serving the full lifecycle of the assets that ForestCity develops &
manages
Easy access to project documentation or lease documents, elimination of paper
trail
Improve Agility
Enhanced collaboration in construction projects with internal stakeholder, external
parties and vendors
Improved Governance
Central repository for all ECM needs
Secure retention and records management
Sarbanes-Oxley Act Section 404 compliance

Real Estate Folder for Retail Shops
Example in Retail: Hamm Reno (Germany)
„Our goal was to provide the
responsible personnel with a fast
and easy access to a central real
estate folder. This was 100%
achieved with Document
Access.“
Manfred Gries, Manager Application
Administration at Hamm Reno Group
GmbH
Improved Efficiency
Complete information of real estate from planning to store operation
Specific views for different user groups like legal, marketing, store finishing teams,
executive board
Integrated with SAP Real Estate
Improve Agility
Fast access to the complete real estate information, everywhere
Improved Governance
Reduced legal and operational risk to loose documents in case disaster
Secure long-term storage and elimination of paper archive

Why OpenText Extended ECM for SAP Solutions?
Reduce TCO
• Low implementation risk, lower
upgrade efforts and TCO
• Due to its seamless integration in
each users preferred application
& UI, xECM secures high user
adoption, avoiding significant
training costs
• Free Solution Accelerators
including corresponding
configurations for SAP and
OpenText reduce implementation
cost and risk
Reduce Risk
• Achieve an unprecedented level
of consistency and control by
leveraging SAP data, structures
and authorizations for organizing
and categorizing unstructured
content
• Minimize the risk associated with
unstructured content by
controlling its complete lifecycle
• Only ECM solution in the market
premium-qualified, supported,
maintained, and sold by SAP itself
Increase Efficiency
• OpenText™ Extended ECM for
SAP® Solutions extends SAP
business applications with
comprehensive ECM capabilities,
including document management,
records management and
collaboration
• Increase process efficiency by
making unstructured content
easily accessible within the
context of SAP business
processes and by fostering
collaboration

Thank you
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Extended ECM for SAP Solutions

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