How to Keep SAP Projects on Schedule with 
OpenText™ Managed Services
OpenText Confidential. ©2014 All Rights Reserved. 2 
Agenda 
 Introduction 
 ERP/B2B Integration Study 
 Keeping SAP pr...
OpenText Confidential. ©2014 All Rights Reserved. 3 
Introduction 
 Managing the integration of SAP and B2B 
systems is a...
Today’s SAP Systems Need to Support 
Global Operations 
Distribution 
Global HQ 
Global companies must manage a network of...
ERP B2B Integration Study
Research Findings Validate ROI 
3rd Party Validation from Leading Institutions 
OpenText Confidential. ©2014 All Rights Re...
Many Companies Need to Improve 
How They Integrate ERP & B2B 
OpenText Confidential. ©2014 All Rights Reserved. 7 
 48 pe...
The Need for ERP to B2B Integration 
OpenText Confidential. ©2014 All Rights Reserved. 8 
 According to the research stud...
OpenText Confidential. ©2014 All Rights Reserved. 9 
Externally Sourced ERP Data 
 ERP uses information from various exte...
Data Quality Compromises ERP Value 
OpenText Confidential. ©2014 All Rights Reserved. 10 
 Externally sourced data is rar...
High Availability in B2B is Critical 
OpenText Confidential. ©2014 All Rights Reserved. 11 
 Ensuring that B2B informatio...
OpenText Confidential. ©2014 All Rights Reserved. 12 
Program Management 
 Integrating ERP and B2B requires 
constant mon...
OpenText™ Managed Services
OpenText™ Managed Services 
Over Two Decades of B2B Innovation & Global Experience 
OpenText Confidential. ©2014 All Right...
Benefits of Using B2B Outsourcing for 
ERP B2B Integration Projects 
OpenText Confidential. ©2014 All Rights Reserved. 15 ...
OpenText™ Managed Services 
OpenText Confidential. ©2014 All Rights Reserved. 16
B2B Helps to Establish an “ERP Firewall” 
Out of 
Sequence 
Documents 
OpenText Confidential. ©2014 All Rights Reserved. 1...
Example SAP IDOCs Supported 
OpenText Confidential. ©2014 All Rights Reserved. 18 
SAP Integration Expertise - 
 Signific...
OpenText Confidential. ©2014 All Rights Reserved. 19 
Customer GXS 
VPN/Private IP 
IDoc 
tRFC/Socket 
SAP Status 
Message...
OpenText Confidential. ©2014 All Rights Reserved. 20 
SAP PI Integration - ALE 
Managed 
Services 
Enterprise 
ALE 
Applic...
OpenText Confidential. ©2014 All Rights Reserved. 21 
SAP PI Integration - Adapters 
Managed 
Services 
Enterprise 
SMG 
G...
How Can B2B Managed Services 
Keep SAP Projects on Schedule?
Provide a Highly Available Platform 
OpenText Confidential. ©2014 All Rights Reserved. 23 
SAP systems need to be able to ...
Implementing Document Maps 
OpenText Confidential. ©2014 All Rights Reserved. 24 
SAP/B2B integration projects can require...
OpenText Confidential. ©2014 All Rights Reserved. 25 
Connectivity with SAP 
SAP systems need to be connected to 
numerous...
Managing Trading Partner Communities 
OpenText Confidential. ©2014 All Rights Reserved. 26 
SAP/B2B integration projects r...
Proactively Monitoring Data Quality 
OpenText Confidential. ©2014 All Rights Reserved. 27 
All external data needs to be c...
OpenText Confidential. ©2014 All Rights Reserved. 28 
Program Management 
The complex nature of SAP/B2B integration 
proje...
OpenText Confidential. ©2014 All Rights Reserved. 29 
Provide Global Support 
Today’s SAP environment’s cover 
multiple pl...
Customer Examples
North American Tier 1 Auto Supplier 
Customer Case Study – OpenText™ Managed Services 
 Managed Services was deployed to ...
Australian Aftermarket Parts Retailer 
Customer Case Study – OpenText™ Managed Services 
 Managed Services and Intelligen...
European Industrial Equipment Manuf. 
Customer Case Study – OpenText™ Managed Services 
 Managed Services was deployed to...
Conclusions
OpenText Differentiation 
SAP Integration Requirements OpenText Solution Value Business Value to Customer 
• Provides exte...
Mark Morley | mmorley@opentext.com 
Copyright © OpenText Corporation. All rights reserved. 
twitter.com/opentext 
facebook...
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How to Keep SAP Projects on Schedule with B2B Managed Services

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This presentation discusses how B2B Managed Services can benefit SAP related integration projects. The first part of this presentation reviews the results from a recent ERP related integration research study conducted by AMR Research (Gartner). The second half of the presentation discusses how B2B Managed Services can help companies keep their SAP related integration projects on schedule. Updated May 2014

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  • One of the biggest challenges facing companies today is trying to integrate a broad cross section of different users, especially those users that may be located in different countries around the world.In recent years many companies have globalised their operations, opening new manufacturing plants in the Far East and establishing new sales offices and distribution centers in new markets. Many companies have implemented multiple instances of ERP systems around the world and a typical ERP related project being undertaken today is to try and consolidate multiple ERP instances into a single instance that can be shared by everyone across the extended enterprise. Many B2B platforms have users or trading partners around the world and in many ways it makes sense to try and obtain operational synergies by integrating ERP and B2B platforms together. Consolidating multiple ERP instances for example provides the ideal opportunity for B2B integration. So we have already talked about consolidation of ERP instances, but what other types of ERP related projects would make good B2B integration opportunities?
  • To try and get a better understanding of how companies were integrating their ERP and B2B systems and to get a better appreciation of the day to day problems encountered with operating these environments, GXS sponsored a study with a research analyst firm.The study had around 120 respondents from the Retail, CPG, Automotive and High Tech industry sectors. The aim of the study was to ultimately prove that the success of many ERP projects can be directly associated with the level of integration that exists with their respective B2B platform.Some of the key findings from the study are shown on this slide, two results that I would like to draw your attention to was that the respondents said that on average 34% data feeding ERP systems was sourced from outside the enterprise and 79 percent of respondents said that they had exceptions or problems on more than one percent of inbound B2B transactions. I will expand on these results in more detail in a moment, but what types of ERP projects are companies embarking on today?
  • Many companies under estimate why they should consider integrating their ERP and B2B platforms. This could be due to the fact that traditionally, ERP and B2B systems have been implemented by different IT teams.As highlighted on the previous slide, as much as a third of ERP related information is sourced from outside the organisation. This could be from a variety of suppliers, logistics partners and other third parties.Information fed into an ERP systems, especially when sourced from outside the organisation, is often inaccurate. This could lead to further downstream problems once this inaccurate data starts to spread across the extended enterprise.Management teams require up to date, real time information on the performance of their business in order to make operational decisions. Finally, integrating to global ERP instances can be challenging due to the need to work across different time zones, different languages and having to rely on different IT and communication infrastructures around the world.
  • ERP systems use information from a variety of external sources, for example distributors, logistics providers and financial services institutions. This information could originate in numerous business systems and could have been created using different industry related standards.Due to the global nature of many companies there are constant challenges with on boarding suppliers and getting them integrated to a company’s ERP platform. The on-boarding capabilities of a vendor such as GXS can really help to accelerate the speed with which new trading partners are on-boarded. Irrespective of their technical capabilities, GXS can ensure that trading partners have the correct electronic trading capability in place and at the same time provide a seamless integration to the ERP system.
  • As ERP systems receive information from a variety of external partners there is an increased chance that unchecked, inaccurate data could enter an ERP system. Quite often, information from external sources is not clean enough to be processed correctly by the ERP system. This will quite often lead to manual rework of the incorrect information to try and make it compliant.If unchecked information is allowed to enter an ERP system then there is a chance that it could spread into other business systems leading to inaccurate information being used across the extended enterprise. A simple mismatch of part numbers for example could lead to incorrect electronic documents being created which could result in delayed payments to suppliers.
  • For many companies, having access to real time information from outside the enterprise and ensuring that the platform is available 24/7 is crucial to the operation of their business. B2B platforms ensure that information from outside the organisation can be used efficiently by internal business applications such as ERP systems. If there is an interruption to the flow of transactions from outside an organisation then the internal business systems can be severely affected.  For example many high tech manufacturers insist that their B2B infrastructure does not go down near the end of a quarter so as not to affect the processing of sales related information. In another example, if a car manufacturer does not receive an advanced shipping notice from their supplier to notify them that parts are on their way to a factory then this could have downstream implications as well, for example shutting down a production line. Many companies need to make business critical decisions in near real time and therefore ensuring that transactions from external business partners gets through to an ERP system without delay or interruption is extremely important.
  • ERP / B2B integration requires an immense amount of co-ordination across the extended enterprise. Ensuring that maps are created correctly, trading partners are all connected properly and more importantly, any changes made to the ERP system are reflected in the B2B system as well. To achieve an integrated platform implies that any changes made to one system will be reflected in the other or vice versa. During an ERP / B2B integration process numerous change requests will be issued to modify one or other of the systems. This change management process needs to be managed and monitored efficiently otherwise the implementation of the project can be significantly delayed.Having a dedicated program manager look after the implementation can be a worthwhile investment, they not only ensure that valuable IT related resources are being used effectively, they will also ensure that the project comes in on time and more importantly to budget. Program managers will undertake a number of roles to ensure that ERP to B2B integration projects go as smoothly as possible. Their role will include looking after the day to day communication with a community of trading partners and ensuring that trading partners can support new transaction types, data quality rules or KPIs to measure performance. Finally, they also offer support for testing and looking after the overall release and deployment of the newly integrated platform with the customer.
  • From a B2B outsourcing perspective GXS is very well positioned to help companies improve their ERP / B2B integration projects.B2B outsourcing allows a company to utilise external resources on a scalable basis so as an integration project becomes more complicated or has to encompass different geographical sites then more resources can be pulled into the project as required. Many companies have regarded third party outsourcing vendors such as GXS as an extension of their own IT departments.B2B outsourcing allows trading communities and any associated on-boarding process to be managed and implemented much more efficiently. This allows ROI on ERP projects to be achieved much more quickly when new modules or transaction types have to be implemented across a trading community.B2B outsourcing can lead to less risk of connectivity loss due to greater investment in high availability infrastructures offered by vendors such as GXS.B2B Outsourcing has the capability of wrapping a company’s ERP applications with an ERP firewall thus allowing externally generated information to be checked before it enters the ERP system.
  • One of the main benefits of integrating an ERP and B2B system is that it is then possible to establish what can best be described as a firewall around a company’s ERP system. The aim of this is to protect the ERP system and ensure that incorrect data does not enter the ERP environment. Whether you are trying to protect your ERP system from information being sent in by customers, distributors, logistics providers, suppliers or financial institutions, integrating to a B2B system can provide a higher level of security around your ERP applications and downstream business processes. GXS Active Intelligencesolution helps to protect your ERP related systems by ensuring that only clean and accurate information that obides by predefined business rules and checking procedures is allowed to enter your ERP environment.
  • GXS has worked with many companies to help integrate their SAP and B2B systems. Over this time we have acquired an extensive knowledge of working with SAPGXS is fully certified for SAP Netweaver integrations and we have worked on nearly 80 SAP related integration projects to date. We have implemented maps to support numerous types of SAP IDOCs, for example invoices, delivery notes and shipping information documents. We also have experience of integrating to numerous SAP modules including financials, supply chain management, advanced planning and optimization modules.SAP is the most popular ERP system used in the manufacturing sector and we have seen an increasing trend in the number of enquiries from companies who are looking to integrate their ERP and B2B platforms via a Managed Services offering.I will leave Bob to discuss the more technical aspects of our integration with SAP in a few moments time.
  • From an Expert Outsourcing perspective, GXS can help companies manage the integration needs of their ERP/B2B projects. GXS has helped to integrate many ERP/B2B systems around the world and we have been able to develop a valuable best practice knowledge base for deploying such projects. From an ERP/B2B integration perspective, GXS Managed Services can offer the following....Document Mapping – GXS has expertise in a wide variety of cross industry and regional standards and we can provide network based translation using GXS’ award winning translator technology This provides extensive ‘any to any’ mapping skills and allows the creation of new maps to meet the requirements of the integrated ERP/B2B platform From an SAP perspective we have broad ranging experience of mapping between B2B documents and various different IDOC formatsCommunity Management – Full education, communication and testing of trading partners and provide local on-boarding in 30 countries with support for 20 languages Trading partners, in any region of the world, can be managed effectively both during and after the ERP/B2B integration has taken placeData Cleansing – Provides a number of methods to interrogate externally sourced data and check for accuracy against known data analysis rules and criteriaEnsures that information sourced from external trading partners is checked and cleaned before entering an ERP systemGlobal Connectivity/Highly Available–Provides multiple, global connectivity options and supports the industry’s broadest range of communication protocolsProvides a highly available B2B infrastructure and Trading Partners can be connected to our Trading Grid infrastructure, irrespective of their technical capabilityGlobal Support / Program Management – Multi-lingual 24/7 ‘follow the sun’ helpdesk support which offers proactive event monitoring and tailored escalation processes. Users across the extended enterprise can be supported and monitored much more easilyA dedicated program manager is provided for the duration of the ERP/B2B project and any potential change requests can be dealt with more efficiently thus allowing ERP & B2B systems to remain synchronized
  • How to Keep SAP Projects on Schedule with B2B Managed Services

    1. 1. How to Keep SAP Projects on Schedule with OpenText™ Managed Services
    2. 2. OpenText Confidential. ©2014 All Rights Reserved. 2 Agenda  Introduction  ERP/B2B Integration Study  Keeping SAP projects on schedule with OpenText™ Managed Services  Customer Examples  Q&A +
    3. 3. OpenText Confidential. ©2014 All Rights Reserved. 3 Introduction  Managing the integration of SAP and B2B systems is a complex process  SAP and B2B projects are implemented across internal and external users  Integrated SAP and B2B systems can help introduce significant operational efficiencies  SAP B2B integration provides improved visibility into cross enterprise business processes
    4. 4. Today’s SAP Systems Need to Support Global Operations Distribution Global HQ Global companies must manage a network of manufacturing, sales, marketing, OpenText Confidential. ©2014 All Rights Reserved. 4 engineering and finance centres Regional Marketing & Sales Manufacturing Sales Manufacturing Research & Design Manufacturing Shared Services Sales Distribution Sales Shared Services Sales
    5. 5. ERP B2B Integration Study
    6. 6. Research Findings Validate ROI 3rd Party Validation from Leading Institutions OpenText Confidential. ©2014 All Rights Reserved. 6 ROI Study by Stanford University TCO Study by Hobson & Company ERP Study by AMR Research Customer-Centric Study by SCMWorld Average of 245% ROI from B2B Outsourcing B2B Outsourcing Value Study conducted by Stanford University – Global Supply Chain Management Forum Average of 20- 40% Savings from B2B Outsourcing Total Cost of Ownership Study and Financial Model conducted by Hobson & Company 84% of ERP Projects are Delayed due to B2B Issues ERP Projects Create Significant Opportunities by AMR Research 88% Believe B2B e-Commerce Strengths are Key to Growth ERP Projects Create Significant Opportunities by AMR Research Managed Services Trends Study by Stanford University 96% Reported that Managed Services Added Significant Value to their Overall B2B Integration Programs B2B Managed Services Value & Trends Study conducted by Stanford University – Global Supply Chain Management Forum
    7. 7. Many Companies Need to Improve How They Integrate ERP & B2B OpenText Confidential. ©2014 All Rights Reserved. 7  48 percent of respondents said they had lost B2B connectivity  34 percent of respondents said B2B integration staff were supporting ERP related projects  34 percent of the data feeding ERP systems is generated externally  29 percent of respondents said that they had to prematurely terminate B2B testing programs relating to external trading partners  79 percent of respondents have exceptions or problems on more than one percent of inbound B2B transactions  80 percent of respondents plan to move to highly consolidated ERP environments
    8. 8. The Need for ERP to B2B Integration OpenText Confidential. ©2014 All Rights Reserved. 8  According to the research study there are a number of key drivers for integrating ERP and B2B systems  Significant amounts of ERP data is sourced from outside a company  Poor data quality can compromise the value on an ERP implementation  Poor B2B integration limits visibility into key business processes  High availability of external B2B communications is critical
    9. 9. OpenText Confidential. ©2014 All Rights Reserved. 9 Externally Sourced ERP Data  ERP uses information from various external sources  Information can be sourced from customers, logistics providers and financial service institutions  Information derived from different global standards can be difficult to manage  Integrating trading partners to remote manufacturing plants can be a complex process On average 34% of data feeding an ERP system comes from outside the enterprise
    10. 10. Data Quality Compromises ERP Value OpenText Confidential. ©2014 All Rights Reserved. 10  Externally sourced data is rarely checked before it enters an ERP system  Once the information is within ERP, it will quickly spread across the enterprise  Inaccurate data can affect downstream business processes  Inaccurate data leads to incorrect electronic documents being created 79% of respondents said that more than 1% of transactions needed reworking
    11. 11. High Availability in B2B is Critical OpenText Confidential. ©2014 All Rights Reserved. 11  Ensuring that B2B information is available 24/7 is crucial to the operation of an ERP environment  B2B platforms ensure that externally sourced information can be used by internal business applications  Lack of B2B information could lead to production line stoppages  Business critical decisions need to be made in real time 48% of respondents said they had lost connectivity with their B2B system
    12. 12. OpenText Confidential. ©2014 All Rights Reserved. 12 Program Management  Integrating ERP and B2B requires constant monitoring to ensure that any problems are resolved efficiently  Changes made to an ERP system may need to be incorporated into the B2B platform as well, or vice versa  Must ensure that the ERP/B2B integration platforms is tested and deployed correctly 84% of respondents had experienced delays with their ERP B2B integration projects
    13. 13. OpenText™ Managed Services
    14. 14. OpenText™ Managed Services Over Two Decades of B2B Innovation & Global Experience OpenText Confidential. ©2014 All Rights Reserved. 14 Recognized #1 global integration provider  Pioneer, change agent & visionary leader  Largest base of 800+ Managed Services customers worldwide Most extensive industry experience  Retail, CPG, Manufacturing, Automotive, Hi-Tech, Telecom, Financial Services Unique service competencies  Global, B2B integration cloud  Broad mapping/translation services for any document type  B2B Enterprise Community Management—Active Community  B2B Expert Operations working for your success
    15. 15. Benefits of Using B2B Outsourcing for ERP B2B Integration Projects OpenText Confidential. ©2014 All Rights Reserved. 15  Ensures projects remain on time and under budget with scalable resourcing and ERP best practices  Achieves faster ROI from new modules and transaction types with rapid on-boarding of trading partners  Less risk of connectivity loss impacting manufacturing operations with high availability architecture  Improves data quality for 1/3 of externally originated information via ERP firewall
    16. 16. OpenText™ Managed Services OpenText Confidential. ©2014 All Rights Reserved. 16
    17. 17. B2B Helps to Establish an “ERP Firewall” Out of Sequence Documents OpenText Confidential. ©2014 All Rights Reserved. 17 Customers and Distributors Split Orders ERP Apps Consolidate Invoices Confirm Required Fields Translate Customer Data Confirm Valid Data Split by Payment Types Aggregate Account Balances Units of Measure Transform Carrier Codes Conforms to Business Rules Check within Tolerances Confirm Required Fields Confirm Valid Data Direct & Indirect Material Suppliers Logistics Providers Financial Institutions Link Invoice to Payment
    18. 18. Example SAP IDOCs Supported OpenText Confidential. ©2014 All Rights Reserved. 18 SAP Integration Expertise -  Significant Expertise – OpenText has worked with over 100 companies to integrate their SAP and B2B systems together  Extensive Experience with SAP Integration - Financials, Supply Chain Management, Advanced Planning and Optimization modules  Connectivity Options - FTP over VPN or SAP ALE (certified)  IDOC status messaging - provides immediate verification or error status SHPMNT03 INVOIC01 PEXR2001 PEXR2002 FINSTA01 DELVRY01 ORDERS01 PROACT01 PRICAT01 TRXSTA01
    19. 19. OpenText Confidential. ©2014 All Rights Reserved. 19 Customer GXS VPN/Private IP IDoc tRFC/Socket SAP Status Messages 5/6,11/12,16/ 17 ALE Managed Services Enterprise Application Integrator SAP ALE Integration Managed Services Environment Customer OpenText
    20. 20. OpenText Confidential. ©2014 All Rights Reserved. 20 SAP PI Integration - ALE Managed Services Enterprise ALE Application IDoc tRFC/Socket VPN/Private IP Integrator SAP Status Messages 5/6,11/12,16/ 17 PI Managed Services Environment Customer OpenText
    21. 21. OpenText Confidential. ©2014 All Rights Reserved. 21 SAP PI Integration - Adapters Managed Services Enterprise SMG GXS Application Integrator Customer Managed Services Environment SAP Status Messages 5/6,11/12,16/ 17 Customer OpenText PI AS2 or SFTP Internet IDoc
    22. 22. How Can B2B Managed Services Keep SAP Projects on Schedule?
    23. 23. Provide a Highly Available Platform OpenText Confidential. ©2014 All Rights Reserved. 23 SAP systems need to be able to receive information from external trading partners on a 24/7 basis....  Managed Services operates across a high, 99.95% available, B2B infrastructure with regional data centres having built in redundancy, disaster recovery and fail-over capabilities
    24. 24. Implementing Document Maps OpenText Confidential. ©2014 All Rights Reserved. 24 SAP/B2B integration projects can require numerous document maps to be created and maintained on an ongoing basis....  Managed Services provides extensive any-to-any mapping services and can provide support for many different types of SAP IDOCs
    25. 25. OpenText Confidential. ©2014 All Rights Reserved. 25 Connectivity with SAP SAP systems need to be connected to numerous trading partners using many different global connectivity standards….  Managed Services can mediate between any communications standard and provide direct SAP connectivity via SAP ALE and SAP PI
    26. 26. Managing Trading Partner Communities OpenText Confidential. ©2014 All Rights Reserved. 26 SAP/B2B integration projects require fast on-boarding of trading partners, anywhere in the world.....  Managed Services provides a comprehensive community on-boarding service to allow trading partners of any size or technical capability to be able to connect to a B2B Platform
    27. 27. Proactively Monitoring Data Quality OpenText Confidential. ©2014 All Rights Reserved. 27 All external data needs to be checked for accuracy and conformance before entering an SAP system.....  Managed Services provides proactive monitoring of all transactions so that if a problem is detected it can be resolved before the customer or supplier is impacted
    28. 28. OpenText Confidential. ©2014 All Rights Reserved. 28 Program Management The complex nature of SAP/B2B integration projects requires skilled resources to keep these projects on schedule.....  Managed Services offers dedicated program managers who monitor the progress of the SAP/B2B projects and address any integration issues as they arise
    29. 29. OpenText Confidential. ©2014 All Rights Reserved. 29 Provide Global Support Today’s SAP environment’s cover multiple plants located in many different regions of the world.....  Managed Services offers a 24/7 multi-lingual support service so that problems can be addressed as quickly as possible, anywhere in the world
    30. 30. Customer Examples
    31. 31. North American Tier 1 Auto Supplier Customer Case Study – OpenText™ Managed Services  Managed Services was deployed to implement over 600 maps and provide global connectivity to over 3000 partners  Full integration with SAP to allow publication of SAP IDOCs  Provision of Program Managers to co-ordinate the expected 150 OpenText Confidential. ©2014 All Rights Reserved. 31 Solution Deployed change requests per quarter Business Benefits Obtained  95% reduction in personnel across their global EDI support team  Allowed the development of a new order processing system which was based on a common B2B platform, allowing all global functions and partners to be seamlessly integrated together This Tier 1 Automotive supplier is one of the largest in the industry they supply all the major OEMs around the world. They have $16billion in revenue and have nearly 147,000 employees across 150 manufacturing sites, 53 customer centers and 33 technical centers across 38 countries. Business Issues  Needed to reduce operational costs across their global business due to divestiture and competing in a tough economic environment  Wanted to fully integrate their B2B platform to a new e-payments solution and an ERP system which was being deployed globally Company Overview
    32. 32. Australian Aftermarket Parts Retailer Customer Case Study – OpenText™ Managed Services  Managed Services and Intelligent Web Forms are used to manage the  Integration with their SAP environment allows them to transmit purchase orders and other forms of IDOC documents. The IDOCs are then translated to XML for transmission to Chinese shipping agents OpenText Confidential. ©2014 All Rights Reserved. 32 Business Issues  They needed to find a cost effective way to manage their ever expanding supply chain and product offerings  They wanted all documents to be transmitted electronically across their supply chain Solution Deployed on boarding of over 700 suppliers Business Benefits Obtained  Automate extensive manual based processes and provide a means for all suppliers to trade with them electronically  Visibility across the supply chain has improved, and provides a more “efficient, growth driver instead of a resource drain” Company Overview This company is a non franchised retailer of national and own brand automotive products. They operate 200 retail stores in Australia and New Zealand, offering nearly 10,000 products. They have nearly 700 suppliers and they also contract ten agents in China representing 300 factories.
    33. 33. European Industrial Equipment Manuf. Customer Case Study – OpenText™ Managed Services  Managed Services was deployed to help consolidate multiple EDI platforms on to one, seamless global B2B platform  OpenText provided full integration to a new Oracle based Transport Management System and SAP based ERP environments  Managed the global on-boarding of existing and new suppliers OpenText Confidential. ©2014 All Rights Reserved. 33 Business Issues  Extensive mergers and acquisitions had seen the need to consolidate numerous EDI platforms and back office business systems  Needed to improve end to end visibility and tracking of business transactions and support for multiple languages/document types Solution Deployed Business Benefits Obtained  Provided scalable, flexible resource to support this company’s global B2B activities across multiple countries, supporting many standards  Support for ASNs and e-Invoicing helped to improve visibility of transactions and payment to its suppliers around the world Company Overview This company is one of the world’s largest producers of construction and agricultural equipment. Formed from a merger of several large industrial companies, this company has 33,800 employees, operating across 170 dealers and 37 manufacturing plants around the world. In 2012 they had just over $20billion revenue
    34. 34. Conclusions
    35. 35. OpenText Differentiation SAP Integration Requirements OpenText Solution Value Business Value to Customer • Provides extensive ‘any to any’ mapping skills and allows consolidation/seamless creation of new maps to suit the integrated SAP/B2B environment OpenText Confidential. ©2014 All Rights Reserved. 35 Document Mapping • Expertise in wide variety of cross industry and regional standards • Network based translation using OpenText’s award winning translator technology • Supports the industry’s broadest range of communications protocols • B2B environment runs on a highly available infrastructure • Trading Partners can be connected irrespective of their technical capability • Ensures that B2B transactions can flow smoothly 24/7 • Provides a number of methods to interrogate externally sourced data and check for accuracy against known data analysis rules and criteria Data Cleansing • Ensures that information sourced from external trading partners is checked and cleaned before entering an SAP system • Multi-lingual 24/7 ‘follow the sun’ helpdesk support • Proactive event monitoring and tailored escalation processes • Provision of a program manager for the duration of outsourcing project Global Support / Program Management • Users across the extended enterprise can be supported and monitored much more easily • Change requests can be dealt with more efficiently and SAP & B2B systems remain synchronized • Full education, communication and testing of trading partners • Local on-boarding in 30 countries with 20 languages Community Management • Trading partners, in any region of the world, can be managed effectively both during and after the SAP/B2B integration has taken place Global Connectivity/ High Availability
    36. 36. Mark Morley | mmorley@opentext.com Copyright © OpenText Corporation. All rights reserved. twitter.com/opentext facebook.com/opentext linkedin.com/company/opentext W www.opentext.com

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