The NELOSKIERRE project aims to create best practices, tools and guidelines for user-driven service innovation through living lab activities and operations. It is a national three-year project funded by the European Social Fund involving 13 universities of applied sciences in Finland. The main outcomes will be a handbook for starting and operating living labs, a methods bank with user testing techniques, and a quality evaluation tool to assess living labs. The project seeks to learn from existing living labs and build a cooperative network between the partner universities.

1. NELOSKIERRE project
Marjo Jussila, Project Manager at Kemi-Tornio University
of Applied Sciences
Sakariina Heikkanen, Senior Lecturer / RDI – specialist at
HAAGA-HELIA
Finnish Network of Living Labs
http://fnoll.wordpress.com/
(the web page is still under construction)
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2. NELOSKIERRE
Neloskierre is a national three year project
(until Dec 2012)
funded by European Social Fund (ESF).
The main objective is to create best practises, tools and
guidelines for User Driven Service Innovation
= Living Lab activities & operations.
The main function in the project is to learn from already
existing Living Labs.

3. Neloskierre is a co-operational network between 13 different Universities of
Applied Sciences in Finland (UAS):
Arcada – University of Applied Sciences
HAAGA-HELIA University of Applied Sciences
HAMK University of Applied Sciences
JAMK University of Applied Sciences
Kemi-Tornio University of Applied Sciences
Kymenlaakso University of Applied Sciences
Laurea University of Applied Sciences
Oulu University of Applied Sciences
Saimaa University of Applied Sciences
Satakunta University of Applied Sciences
Seinäjoki University of Applied Sciences
Tampere University of Applied Sciences
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Turku University of Applied Sciences
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4. OUTCOMES
Hand Book / manual
Methods Bank
Quality Evaluation Tool

5. Hand Book
 Is in editing process, will be published in October
 It is a manual that is targeted for UAS environments
 It clarifies UAS’s possibilities to start User Driven
Developments, Living Lab activities
 It describes the role of User Driven Development in
UAS strategies as well as in daily tuition
 The manual gives answers how to start and operate
Living Labs
 It provides lots of practical examples from different
UAS’s
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6. Methods Bank (Menetelmäpankki)
 Collection of methods that have been tested in Living
Labs
 They are methods that can be classified as suitable for
User Driven Development for products /services
 Describes the pros and cons of different methods
 The methods will be updated and expanded
continuously fnoll.wordpress.com
 The aim is to keep it as practical and simple as possible
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7. Quality Evaluation Tool for Living Labs
(Laatupuntari)
 Is a web-based tool to evaluate quality aspects of Living
Lab operations
 Can be used as a checklist for living lab operators,
teachers and other people working in living lab activities
 Laatupuntari has been built by ICT and Innovation
Team of Neloskierre project using open source tools
and agile methods
 It gives suggestions to improve the Living Lab
ecosystem and actions
 fnoll.wordpress.com

8. Experiences and learnings from the project
 13 partners (UAS´s), over 30 people co-operating
 From startup Living Labs to already working Living Labs
 Multi-disciplinary team sharing experiences and
learning from each other
 New co-operational network between 13 universities
and their Living Labs
 Common definition for Living Lab and the best Living
Lab activities identified
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9. Thank you!
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