1. Tweaking HCI methods for m-design
UCD process for mobile design
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Background User User
Research Prototyping Testing
Our goal was to provide a better way We started with paper and pencil We seek for a new way to capture all the
to access messages, forums or debates prototypes, moved on to electronic testing process. This process consist of:
with mobile devices to promote these mockups with Balsamiq and finished with recording facial gestures and voice and
activities during commutes. high fidelity paper prototypes. interaction with the devices.
Lessons learned Lessons learned
Paper prototype Recording Observation
Most of our users didn't own a smart- Combining a webcam and Camtasia this task is much more difficult when
phone and, as a consequence, the paper wasn't ideal for further analysis of the testing with a mobile device. Only the
prototype was too far away from what user tests. Specific recording settings need facilitator was able to observe what the
they are used to interact with. We felt it to be defined for mobile user testing. user was doing and even for him / her it
didn't provide us with realistic results. was difficult to follow all the steps.