Contextual interviews and observations [1]
To know the difficulties of impaired students when carrying out their e-learnin...
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Using the personas method to describe visually impaired students using an online learning environment: a UOC case study

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Poster presented at the First International UOC Research Symposium, December 18th, 2013, Barcelona.

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Using the personas method to describe visually impaired students using an online learning environment: a UOC case study

  1. 1. Contextual interviews and observations [1] To know the difficulties of impaired students when carrying out their e-learning studies STUDENT SAMPLE Conclusion: User dissatisfaction ASSISTIVE TECHNOLOGIES USED :( mainly due to: Screen reader Reads the screen content lack of awareness of what visual impairment means and involves Screen magnifier Enlarges everything displayed on the screen Browser zoom function lack of knowledge about universal design solutions of teachers, developers and designers Enlarges site content Personas method [2] User-centered design methodology [3] Archetypes that express behaviors, goals and difficulties of a particular user Group Useful for teachers, developers and designers to approach a reality, so making it easier for them to imagine, think and take this into account Anna, user Screen magnifier Assistive technologies Screen reader Carles, user Screen magnifier Personal features Personal features Assistive technologies 25 years old 35 years old Screen magnifier Lives with her parents Married, with a son Inverted screen colours Part-time receptionist in a local authority building in Terrassa Sells ONCE lottery products for a living DAISY and audio files Has begun studying humanities at the UOC this year Studies Psychology at the UOC Tries to devote a few hours to the UOC every day Problems highlighted Problems highlighted Inaccessible PDF files; she has to convert them to Word or ask her parents to read them aloud Poor quality of some of the PDF file images, so he has to ask his wife to describe them to him Delayed access to the learning content affects her participation in student debates and forums Unavailable content in audio format forces him to spend a lot of time reading in front of the computer Evaluation activities based on video, and without an accessible alternative, impedes her from carrying it out To improve Anna’s experience To improve Carles’ experience Making subject content accessible, particularly PDF files Making subject content accessible, particularly PDF files and images Making content available in various formats (e.g. PDF, Braille) Avoiding the use of scanned images in PDF files Organising training and awareness-raising sessions on accessibility issues and inclusive design for those responsible for preparing subject content and evaluation activities Improving image quality (e.g. greater size, sharper definition, images in colour, etc.) Preparing alternatives to evaluation activities that involve viewing images and/or videos in advance Making content and evaluation activities more accessible in the first place, without previously having to mention her visual impairment Making content available in various formats (e.g. PDF, Word, audio) Organising training and awareness-raising sessions on accessibility issues and inclusive design for those responsible for preparing subject content Gaining insight into knowing the characteristics of UOC visually impaired students! [1] Beyer, H. & Holtzblatt, K. (1998) Contextual Design: Defining Customer-Centered Systems. San Francisco: Morgan Kaufmann. ISBN: 1-55860-411-1 [2] Cooper, A. (1999) The Inmates Are Running the Asylum. SAMS. ISBN 0-672-31649-8 [3] Norman, D.A., Draper, S.W. (1986) User Centered System Design; New Perspectives on Human-Computer Interaction. Lawrence Erlbaum Associates, Inc., Mahwah The first time in which the Persona method has been used to describe visually impaired students in an e-learning university Personas method to describe visually impaired students using an online learning environment: a UOC case study Pablo Rebaque-Rivas, Eva Patricia Gil-Rodríguez, Llorenç Sabaté-Jardí. Community Initiatives, Universitat Oberta de Catalunya

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