The document discusses plans to create an Information Commons (IC) at the O'Kelly Library to better serve students' needs. Surveys showed 50% of questions received were technical in nature, showing an increased need for technological assistance. The IC will provide services like scanning, Microsoft Office help, and Blackboard support from a central desk. It is hoped this will improve customer service by addressing issues like distractions from shared desks in the past. Staff will trial working the IC desk from 8am to 8pm to provide assistance. The goal is to better serve students by bringing information and services together in one location.

1. O’Kelly Library Information Commons Bringing information to one central location

2. Why a Learning Commons for O’Kelly? “Libraries are changing…Library 2.0 could revitalize the way we serve and interact with our customers (Casey & Savastinuk, 2006)”

3. At O’Kelly, we need to provide dedication, and service that best serves the students! “It also attempts to reach new users and better serve current ones through improved customer-driven offerings. Each component by itself is a step toward better serving our users…(Casey & Savastinuk, 2006)”

4. OUR NUMBERS SHOW THERE IS A GREAT NEED! Surveys from last year show that there is an increased need for more technological assistance. Out of all the questions: textbook/reserve, general, reference ( how to site) technical (black board to inserting images in PowerPoint) an estimated 50 % of questions were technical, 30% reference, 20% general/directional.

5. ForO’Kelly’s Information Commons

6. Services provided: Windows Movie Maker *Microsoft Office Picture Manager Blackboard Microsoft Office Suite Scanning

7. Location How do you add a slide to PowerPoint? I need the red calculus book! Ultimate dream is to have one desk set apart from all other service desks. Causes issues and distractions when shared with textbook desk Case in point: reference joined with textbooks I am trying to start a blog I need a math book.

8. Not only does the area become crowded… It begins to turn into a maze for the one assisting everyone…

9. Staffing Our vision is to have individuals working the IC desk on a *trial period from 8 AM - 8 PM Commander Foster Yeager Poplar Ramos Grooms Wiggins *subject to change

10. Working together, as a team, in this endeavor will assure that great service is provided to our patrons!

11. Sources Google images Casey, M., & Savastinuk, L. (2006). Library 2.0. LibraryJournal (1976), 131(14), 40-2. Retrieved from Education Full Text database