Council staff and you


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Presentation to RISG2010 Reference Seminar at the State Library of NSW.

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  • Think about where the library sits within the structure of your council. When it comes to allocation of funds we need to be fully aware of the competing demands on council resources.
  • {Read slide} For public libraries to thrive into the future, for you to continue to provide reference services to the wider community then libraries must have the sustained support of the organisation as a whole. There are many ways libraries do this 1) By providing & measuring services provided to the public 2) Using the libraries as cultural venues 3) By delivering some council services and information from the library. As reference librarians we can make our own contribution.
  • Gil lian Hallam from QUT has recently done a literature review as part of the Queensland Government Agency Library Review. While she is talking about government agency libraries more as special libraries, she has highlighted the need for libraries to clearly articulate the value of the library service to the parent body. As a reference librarian you can play a role here.
  • Quote one: We can assist council staff in accessing quality information sources. Quote two: I am finding that many of my request come when staff have exhausted their own Google efforts. They need more and the librarian is the go-to-person when they realise this.
  • An over- reliance on do-it-yourself web searching means that staff are missing out. As a ref librarian you are placed to access these resources on behalf of staff across the organisation.
  • It’s amazing what a phrase search on Google will find! There was an article in the SMH the other day about the fairly poor results students in NSW achieved in IT literacy…….if you think all council staff can simply find what they need on the internet, this is not the case.
  • Weblinks for Womens in Leadership program…..Diversity project.
  • Sutherland Library’s Corporate Library Service – Blog, Journals, delicious links
  • Council staff and you

    1. 1. Council Staff and You Kathryn Joss Corporate Librarian City of Sydney Library
    2. 2. NSW Local Government Librarians Group
    3. 3. In five minutes….. <ul><li>Why you should consider council staff as a reference client group. </li></ul><ul><li>How you can do this (…if you don’t already) </li></ul><ul><li>A little about Lglib. </li></ul>
    4. 6. Bookends Scenarios <ul><li>At the Futures Forum workshops 6 out of 8 groups identified funding as one of the top key influences changing the environment in which libraries operate. </li></ul><ul><li>The majority of public library funding comes from local government. </li></ul><ul><li>Bookends Scenarios: alternative futures for the public library network in NSW in 2030 (2009) </li></ul>
    5. 7. QLD Government Agencies Library Review <ul><li>Key issues, challenges and trends emerge in the literature that should be considered within the context of the current review, including the need to clearly articulate the value of the library service to the parent body. </li></ul><ul><li>Dr Gillian Hallam, QUT, March 2010 </li></ul>
    6. 8. <ul><li>Improve the profile of the library within the organisation. </li></ul><ul><li>Enhance perceptions of professional skills of librarians. </li></ul><ul><li>Extend professional skills . </li></ul><ul><li>Increase use of library resources. </li></ul>By providing quality reference services to council staff you can…..
    7. 9. Providing a reference service can also… <ul><li>Improve quality of information resources used by council officers </li></ul><ul><li>“ Knowledge workers primary work activities define their role: creating, processing, analyzing, and communicating information . If these highly skilled employees lack authoritative information to inform their decisions, their work is compromised ” Owens, L. (2008). Best practices: Reinventing the corporate library. </li></ul><ul><li>“ Libraries and information services must come to the forefront and provide a service to their client that adds value “beyond the search engine”. Brindley, L. (2009). Challenges for the great libraries in the age of the digital native. </li></ul>
    8. 10. <ul><li>Many businesses seem to have a blind spot when it comes to access to high quality business information. Much of this information is stored in databases of reports, journals, books, news, which need sophisticated information management skills . Dr Gillian Hallam (QUT, March 2010) </li></ul>
    9. 11. Real world responses… <ul><li>“ Thank you for all your help with researching my literature review”. </li></ul><ul><li>“ Thank you so very, very much, this information is just fantastic!” </li></ul><ul><li>“ You are a wonder…I will have to find out how you do these things with records. I honestly wouldn’t know where to start.” </li></ul><ul><li>“ Wow, what a service!” </li></ul><ul><li>“ This is incredibly useful.” </li></ul>
    10. 12. Can I do this? Yes you can………..
    11. 13. Range of requests <ul><li>Monographs and reports </li></ul><ul><li>Journal articles </li></ul><ul><li>Newspaper articles </li></ul><ul><li>Project assistance: benchmarking, literature reviews. </li></ul><ul><li>Anything from sourcing bird call CDs to locating the full-text of reports mentioned in the morning news… </li></ul>
    12. 14. Models of Service <ul><li>Comprehensive corporate library services </li></ul><ul><li>Physical collections </li></ul><ul><li>Databases </li></ul><ul><li>Current Awareness </li></ul><ul><li>Reference service </li></ul><ul><li>ILL </li></ul><ul><li>Web 2.0 services </li></ul>
    13. 15. Models of service <ul><li>Virtual Libraries </li></ul><ul><li>Intranet presence </li></ul><ul><li>Membership </li></ul><ul><li>Database access </li></ul><ul><li>Deep links to journal articles </li></ul><ul><li>Web 2.0 (Delicious, wikis, blogs, RSS feeds) </li></ul><ul><li>News & new books </li></ul><ul><li>Library catalogue </li></ul><ul><li>ILL </li></ul><ul><li>Updated regularly </li></ul>
    14. 16. Web 2.0 tools
    15. 19. Where to start <ul><li>Library cards </li></ul><ul><li>Staff induction </li></ul><ul><li>Staff newsletters </li></ul><ul><li>Intranet presence </li></ul><ul><li>Highlight individual resources </li></ul><ul><li>Web 2.0 </li></ul><ul><li>Find out what major projects staff are working on and send relevant articles, links and books. </li></ul><ul><li>Offer LIAC local government training package </li></ul>
    16. 20.
    17. 21. Next meeting 7 th July 2010 Target Room, SLNSW 10am-1pm [email_address] [email_address]
    18. 22. <ul><li>“ Libraries can add tremendous value in organizations, but in this do-it-yourself information age, many knowledge workers and executives do not know what they are missing when they bypass the library” </li></ul><ul><li>Outsell Inc. (2009). Strategic marketing for information management. </li></ul>