Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Niall McKeown
@niallmckeown

© 2016 all rights reserved Ion Technologies LTD
NILGA Conference
6th October 2016
Strategy creates a transformed organisation
People and a culture of innovation sustains it
Technology & Communications is ...
STRATEGIES, POLICIES, OUTCOMES
STRATEGIES, POLICIES, OUTCOMES
So, you want me to
do what?
REALITY
GAP
“Strategy comes from identifying one or two critical
issues in the situation – the pivotal points that can
multiply the eff...
WHAT IS STRATEGY?WHAT IS STRATEGY?
Strategy Kernel
Diagnosis
Coherent
Action
Guiding

Policy
Incoherent
Action
WHAT IS DIGITAL TRANSFORMATION?
Digital Transformation
WHAT IS DIGITAL TRANSFORMATION?
The word “digital” is a synonym for the pace of change that’s occurring
in today’s world, ...
COMMUNICATION TECHNOLOGY
LEADERSHIP
Technology
Support
Rapid

Solution

Builders
Marketing
Tactics
Communications
Leadersh...
DIGITISING SERVICES 2017
DIGITALLY
TRANSFORMED
SERVICES
2020
‘DOING DIGITAL’ 0
4
5 6 7
3
$
1
?
2
7 PRINCIPLES
Know
yourself
ResourcesMarketplaceCustomers
Market
position
Engine
of growth Tactics
THERE ...
CULTURAL HIERARCHY OF NEEDS
SCORE INNOVATIONS
5 CHANGE BLOCKS OF DIGITAL TRANSFORMATION
STRATEGY
& CULTURE
STAFF &
CUSTOMER
ENGAGEMENT
PROCESS &
INNOVATION
TECHNOLOGY
D...
Crying baby
Kitchen fire
Some calls
Interruptions
Distractions
Most calls
Trivia
Busy Work
Browsing
Planning
Strategy
Exerc...
+
Performance Improvement Community Planning
HR
Community
Planning
Comms
ICT &
Procure
Assets &
FM
WasteFinance
Regulatory...
Waste
Culture,
Leisure &
Arts
ParksTourismPlanning
Economic
Develop
!
Waste
Culture,
Leisure &
Arts
ParksTourismPlanning
Economic
Develop
6 KEY CHALLENGES
Misunderstand Comms
Focus on Weather not Climate
No incentive to innovate
Councillors Over Serviced"
No B...
CREATE SPACE BY ADDRESSING MEMBERS
Draw The Future

A 6 page magazine that
describes a new future, the
outcomes and benefi...
ACTIONABLE STRATEGIC VISION
02
04
05
01
03
Waste
Culture,
Leisure &
Arts
Parks
Tourism
Planning
Performance
Improvement & Data
Driven Decision
Making
Stakeholder
Engagement
Challenges
Support Service
Transformation to
...
Digital 

Innovator 

Characteristics
Digital Innovators Doing Digital
Set destinations Set targets
Create action based st...
Niall McKeown
@niallmckeown

© 2016 all rights reserved Ion Technologies LTD
NILGA Conference
6th October 2016
NILGA Conference 6th october 2016
NILGA Conference 6th october 2016
NILGA Conference 6th october 2016
NILGA Conference 6th october 2016
Upcoming SlideShare
Loading in …5
×

NILGA Conference 6th october 2016

164 views

Published on

Digital transformation presentation delivered by Niall McKeown for NILGA Conference 6th October 2016 in Derry-Londonderry.

Published in: Government & Nonprofit
  • Be the first to like this

NILGA Conference 6th october 2016

  1. 1. Niall McKeown @niallmckeown
 © 2016 all rights reserved Ion Technologies LTD NILGA Conference 6th October 2016
  2. 2. Strategy creates a transformed organisation People and a culture of innovation sustains it Technology & Communications is the means by which it is delivered
  3. 3. STRATEGIES, POLICIES, OUTCOMES
  4. 4. STRATEGIES, POLICIES, OUTCOMES So, you want me to do what? REALITY GAP
  5. 5. “Strategy comes from identifying one or two critical issues in the situation – the pivotal points that can multiply the effectiveness of effort – then focusing and concentrating action and resources on them” WHAT IS STRATEGY?
  6. 6. WHAT IS STRATEGY?WHAT IS STRATEGY? Strategy Kernel Diagnosis Coherent Action Guiding
 Policy Incoherent Action
  7. 7. WHAT IS DIGITAL TRANSFORMATION? Digital Transformation
  8. 8. WHAT IS DIGITAL TRANSFORMATION? The word “digital” is a synonym for the pace of change that’s occurring in today’s world, driven by the rapid adoption of technology. How an organisation is built to change, innovate and reinvent rather than simply enhance and support the traditional methods. Digital Transformation
  9. 9. COMMUNICATION TECHNOLOGY LEADERSHIP Technology Support Rapid
 Solution
 Builders Marketing Tactics Communications Leadership Short Term Management Leading Step
 Change Digital Transformation
  10. 10. DIGITISING SERVICES 2017 DIGITALLY TRANSFORMED SERVICES 2020 ‘DOING DIGITAL’ 0
  11. 11. 4 5 6 7 3 $ 1 ? 2 7 PRINCIPLES Know yourself ResourcesMarketplaceCustomers Market position Engine of growth Tactics THERE IS A FRAMEWORK FOR PLANNING ACTIONABLE DIGITAL TRANSFORMATION STRATEGIES
  12. 12. CULTURAL HIERARCHY OF NEEDS
  13. 13. SCORE INNOVATIONS
  14. 14. 5 CHANGE BLOCKS OF DIGITAL TRANSFORMATION STRATEGY & CULTURE STAFF & CUSTOMER ENGAGEMENT PROCESS & INNOVATION TECHNOLOGY DATA & ANALYTICS+ + + + = DIGITAL TRANSFORMATION = DIGITAL TRANSFORMATION
  15. 15. Crying baby Kitchen fire Some calls Interruptions Distractions Most calls Trivia Busy Work Browsing Planning Strategy Exercise
 Change Urgent Not Urgent ImportantNotImportant NOT URGENT BUT IMPORTANT
  16. 16. + Performance Improvement Community Planning HR Community Planning Comms ICT & Procure Assets & FM WasteFinance Regulatory Services Culture, Leisure & Arts Parks Tourism Planning Economic Develop Other…
  17. 17. Waste Culture, Leisure & Arts ParksTourismPlanning Economic Develop !
  18. 18. Waste Culture, Leisure & Arts ParksTourismPlanning Economic Develop
  19. 19. 6 KEY CHALLENGES Misunderstand Comms Focus on Weather not Climate No incentive to innovate Councillors Over Serviced" No Burning Bridge# Time for Strategic Thinking$
  20. 20. CREATE SPACE BY ADDRESSING MEMBERS Draw The Future
 A 6 page magazine that describes a new future, the outcomes and benefits and how members are necessary in making it happen. Structured Process
 Not everything is urgent or even important. There needs to be a new way of communicating and measuring need with service delivery in a structured way Member Training
 Understanding how the digital landscape is changing citizen expectations. Video comms, strategy development, citizen engagement… Instant Feedback
 Technology that will let the citizen and member understand what has been done and when.
  21. 21. ACTIONABLE STRATEGIC VISION 02 04 05 01 03 Waste Culture, Leisure & Arts Parks Tourism Planning
  22. 22. Performance Improvement & Data Driven Decision Making Stakeholder Engagement Challenges Support Service Transformation to Support Frontline Services Training Needs HR Challenges

  23. 23. Digital 
 Innovator 
 Characteristics Digital Innovators Doing Digital Set destinations Set targets Create action based strategy and guiding policy Manage people against targets Diagnose as they goTruly diagnose a clearly articulated challenge Bolt it on to ‘business as usual’ Create capacity, capability and fund transformation Subjective decision making Outcomes based data driven decision making Articulate outcomes in terms of technology Constantly articulate the ‘human changed state’
  24. 24. Niall McKeown @niallmckeown
 © 2016 all rights reserved Ion Technologies LTD NILGA Conference 6th October 2016

×