NILGA Conference 6th october 2016
•
0 likes•325 views
Digital transformation presentation delivered by Niall McKeown for NILGA Conference 6th October 2016 in Derry-Londonderry.
Recommended
Recommended
More Related Content
What's hot
What's hot (19)
Similar to NILGA Conference 6th october 2016
Similar to NILGA Conference 6th october 2016 (20)
Recently uploaded
Recently uploaded (20)
NILGA Conference 6th october 2016
- 1. Niall McKeown @niallmckeown © 2016 all rights reserved Ion Technologies LTD NILGA Conference 6th October 2016
- 2. Strategy creates a transformed organisation People and a culture of innovation sustains it Technology & Communications is the means by which it is delivered
- 4. STRATEGIES, POLICIES, OUTCOMES So, you want me to do what? REALITY GAP
- 5. “Strategy comes from identifying one or two critical issues in the situation – the pivotal points that can multiply the effectiveness of effort – then focusing and concentrating action and resources on them” WHAT IS STRATEGY?
- 6. WHAT IS STRATEGY?WHAT IS STRATEGY? Strategy Kernel Diagnosis Coherent Action Guiding Policy Incoherent Action
- 7. WHAT IS DIGITAL TRANSFORMATION? Digital Transformation
- 8. WHAT IS DIGITAL TRANSFORMATION? The word “digital” is a synonym for the pace of change that’s occurring in today’s world, driven by the rapid adoption of technology. How an organisation is built to change, innovate and reinvent rather than simply enhance and support the traditional methods. Digital Transformation
- 9. COMMUNICATION TECHNOLOGY LEADERSHIP Technology Support Rapid Solution Builders Marketing Tactics Communications Leadership Short Term Management Leading Step Change Digital Transformation
- 14. 4 5 6 7 3 $ 1 ? 2 7 PRINCIPLES Know yourself ResourcesMarketplaceCustomers Market position Engine of growth Tactics THERE IS A FRAMEWORK FOR PLANNING ACTIONABLE DIGITAL TRANSFORMATION STRATEGIES
- 15. CULTURAL HIERARCHY OF NEEDS
- 17. 5 CHANGE BLOCKS OF DIGITAL TRANSFORMATION STRATEGY & CULTURE STAFF & CUSTOMER ENGAGEMENT PROCESS & INNOVATION TECHNOLOGY DATA & ANALYTICS+ + + + = DIGITAL TRANSFORMATION = DIGITAL TRANSFORMATION
- 18. Crying baby Kitchen fire Some calls Interruptions Distractions Most calls Trivia Busy Work Browsing Planning Strategy Exercise Change Urgent Not Urgent ImportantNotImportant NOT URGENT BUT IMPORTANT
- 20. + Performance Improvement Community Planning HR Community Planning Comms ICT & Procure Assets & FM WasteFinance Regulatory Services Culture, Leisure & Arts Parks Tourism Planning Economic Develop Other…
- 23. 6 KEY CHALLENGES Misunderstand Comms Focus on Weather not Climate No incentive to innovate Councillors Over Serviced" No Burning Bridge# Time for Strategic Thinking$
- 24. CREATE SPACE BY ADDRESSING MEMBERS Draw The Future A 6 page magazine that describes a new future, the outcomes and benefits and how members are necessary in making it happen. Structured Process Not everything is urgent or even important. There needs to be a new way of communicating and measuring need with service delivery in a structured way Member Training Understanding how the digital landscape is changing citizen expectations. Video comms, strategy development, citizen engagement… Instant Feedback Technology that will let the citizen and member understand what has been done and when.
- 25. ACTIONABLE STRATEGIC VISION 02 04 05 01 03 Waste Culture, Leisure & Arts Parks Tourism Planning
- 26. Performance Improvement & Data Driven Decision Making Stakeholder Engagement Challenges Support Service Transformation to Support Frontline Services Training Needs HR Challenges
- 27. Digital Innovator Characteristics Digital Innovators Doing Digital Set destinations Set targets Create action based strategy and guiding policy Manage people against targets Diagnose as they goTruly diagnose a clearly articulated challenge Bolt it on to ‘business as usual’ Create capacity, capability and fund transformation Subjective decision making Outcomes based data driven decision making Articulate outcomes in terms of technology Constantly articulate the ‘human changed state’
- 28. Niall McKeown @niallmckeown © 2016 all rights reserved Ion Technologies LTD NILGA Conference 6th October 2016