This document summarizes key points from Chapter 1 of the textbook "Introduction to Management 11e" by John Schermerhorn. It discusses the challenges of working in today's environment, such as managing talent, technology, globalization, ethics and diversity. It defines what organizations are, how they create value, and changes in the modern workplace. It explains the roles and levels of managers, and the four functions of management: planning, organizing, leading and controlling. It also discusses how managers develop essential skills and competencies through continuous learning.

1. Introduction to Management 11e
John Schermerhorn
Chapter 1Chapter 1
The Management ProcessThe Management Process

2. Planning Ahead — Chapter 1 Study Questions
1. What are the challenges of working today?
2. What are organizations like in the new
workplace?
3. Who are managers and what do they do?
4. What is the management process?
5. How do you learn managerial skills and
competencies?
Management 11e Chapter 1 2

3. Study Question 1: What are the challenges of working today?
 Talent …
 People and their talents are the the ultimate
foundations of organizational performance
 Intellectual capital is the collective
brainpower or shared knowledge of a
workforce that can be used to create value
 A knowledge worker’s mind is a critical asset
to employers and adds to the intellectual
capital of an organization
Management 11e Chapter 1 3

4. Study Question 1: What are the challenges of working today?
Management 11e Chapter 1 4

5. Study Question 1: What are the challenges of working today?
 Technology …
 Tech IQ is a person’s ability to use
technology to stay informed:
 Telecommuting
 Virtual Teams
 Effective use of online resources
 Databases
 Job searches
 Recruiting
 Social Media
Management 11e Chapter 1 5

6.  Globalization …
 the worldwide interdependence of resource
flows, product markets, and business
competition that characterize our
economy
Study Question 1: What are the challenges of working today?
Management 11e Chapter 1 6

7. Study Question 1: What are the challenges of working today?
 Ethics
 Code of moral principles that set standards
of conduct of what is good and right
Management 11e Chapter 1 7

8. Study Question 1: What are the challenges of working today?
 Ethical expectations for modern
businesses:
 Integrity and ethical leadership at all levels
 Sustainable development
 Natural environment protection
 Consumer protection
 Human rights
Management 11e Chapter 1 8

9. Study Question 1: What are the challenges of working today?
 Diversity …
 Workforce diversity reflects differences with
respect to gender, age, race, ethnicity,
religion, sexual orientation, and able-
bodiedness
 A diverse and multicultural workforce both
challenges and offers opportunities to
employers
Management 11e Chapter 1 9

10. Study Question 1: What are the challenges of working today?
 How diversity bias can occur in the
workplace:
 Prejudice
 Discrimination
 Glass ceiling effect
Management 11e Chapter 1 10

11. Study Question 1: What are the challenges of working in the new
economy?
 Careers …
 Organizations consist of three types of
workers, sometimes referred to as a
shamrock organization:
Management 11e Chapter 1 11

12. Study Question 2: What are organizations like in the new
workplace?
 Organization
 A collection of people working together to
achieve a common purpose
 Organizations provide useful goods and/or
services that return value to society and
satisfy customer needs
Management 11e Chapter 1 12

13. Figure 1.1 Organizations as open systems interact with their
environment
Management 11e Chapter 1 13

14. Study Question 2: What are organizations like in the new
workplace?
 Organizational performance
 “Value creation” is a very important notion for
organizations
 Value is created when an organization’s
operations adds value to the original cost of
resource inputs
 When value creation occurs:
 Businesses earn a profit
 Nonprofit organizations add wealth to society
Management 11e Chapter 1 14

15. Study Question 2: What are organizations like in the new
workplace?
 Organizational performance
Management 11e Chapter 1 15

16. Figure 1.2 Productivity and the dimensions of organizational
performance
Management 11e Chapter 1 16

17. Study Question 2: What are organizations like in the new
workplace?
 Workplace changes that provide a
context for studying management …
Management 11e Chapter 1 17

18. Study Question 3: Who are managers and what do they do?
 Importance of human resources and
managers …
 People are not ‘costs to be controlled ’
 High performing organizations treat people
as valuable strategic assets
 Managers must ensure that people are
treated as strategic assets
Management 11e Chapter 1 18

19. Study Question 3: Who are managers and what do they do?
 Manager
 Directly supports, activates and is
responsible for the work of others
 The people who managers help are the ones
whose tasks represent the real work of the
organization
Management 11e Chapter 1 19

20. Study Question 3: Who are managers and what do they do?
 Levels of management
 Board of directors make sure the
organization is run right
 Top managers are responsible for
performance of an organization as a whole or
for one of its larger parts
 Middle managers oversee large departments
or divisions
 Team leaders supervise non-managerial
workers
Management 11e Chapter 1 20

21. Figure 1.3 Management levels in a typical business and non-profit
organizations
Management 11e Chapter 1 21

22. Study Question 3: Who are managers and what do they do?
Management 11e Chapter 1 22

23. Study Question 3: Who are managers and what do they do?
Management 11e Chapter 1 23

24. Study Question 3: Who are managers and what do they do?
 Managerial performance and
accountability
 Accountability is the requirement of one
person to answer to a higher authority for
relevant performance results
 Effective managers fulfill performance
accountability by helping others to achieve
high performance outcomes and experience
satisfaction in their work
Management 11e Chapter 1 24

25. Study Question 3: Who are managers and what do they do?
 Corporate Governance
 Board of directors hold top management
responsible for organizational performance
Management 11e Chapter 1 25

26. Study Question 3: Who are managers and what do they do?
 Quality of work life
(QWL)
 An indicator of the
overall quality of human
experiences in the
workplace
Management 11e Chapter 1 26

27. Study Question 3: Who are managers and what do they do?
Management 11e Chapter 1 27

28. Study Question 3: Who are managers and what do they do?
 The organization as an upside-down
pyramid
 Each individual is a value-added worker
 A manager’s job is to support workers’ efforts
 The best managers are known for helping
and supporting
Management 11e Chapter 1 28

29. Figure 1.4 The organization viewed as an upside-down pyramid
Management 11e Chapter 1 29

30. Study Question 4: What is the management process?
 Managers achieve high performance for their
organizations by best utilizing its human and
material resources
 Management is the process of planning,
organizing, leading, and controlling the use of
resources to accomplish performance goals
 All managers are responsible for the four
functions
 The functions are carried on continually
Management 11e Chapter 1 30

31. Figure 1.5 Four functions of management
Management 11e Chapter 1 31

32. Study Question 4: What is the management process?
 Functions of management …
 Planning
 The process of setting objectives and determining
what actions should be taken to accomplish them
 Organizing
 The process of assigning tasks, allocating
resources, and arranging the coordinated
activities of individuals and groups to implement
plans
Management 11e Chapter 1 32

33. Study Question 4: What is the management process?
 Functions of management …
 Leading
 The process of arousing people’s enthusiasm to
work hard and direct their efforts to fulfill plans
and accomplish objectives
 Controlling
 The process of measuring work performance,
comparing results to objectives, and taking
corrective action as needed
Management 11e Chapter 1 33

34. Figure 1.6 Mintzberg’s 10 Managerial Roles
Management 11e Chapter 1 34

35. Study Question 4: What is the management process?
 Characteristics of managerial work
 long hours
 intense pace
 fragmented and varied tasks
 many communication media
 work largely through interpersonal
relationships
Management 11e Chapter 1 35

36. Study Question 4: What is the management process?
 Managerial agendas and networks
 Agenda setting
 Develops action priorities for accomplishing goals
and plans
 Networking
 Process of creating
positive relationships
with people who can
help advance agendas
Management 11e Chapter 1 36

37. Study Question : How do you learn managerial skills and
comptencies?
 Learning
 The change in a behavior
that results from experience
 Lifelong learning
 The process of
continuously learning from
daily experiences and
opportunities
Management 11e Chapter 1 37

38. Figure 1.7 Katz’s Essential Managerial Skills
Management 11e Chapter 1 38

39. Figure 1.8 Learning model for developing managerial skills and
competencies
Management 11e Chapter 1 39

40. Chapter 1 Case
 McDonald’s: Grilling up an Empire