3. Learning Objectives
• To know the importance of marketing communication
• To study the various tools of marketing communication
• To analyze how different promotional tools can be wisely chosen in regards to the changing trends
• To develop new ideas on how to commute to a larger prospects effectively
4. MARKETING
• Study and management of exchange relations
• Business process of creating relationships
• Process through which goods and services move from concept to the consumer
5. Identify the Brand / Product name
The taste of India
The complete Man
Tyres with Muscles
Khayal apka
Connecting India
Taste bhi Health bhi
Bleed Blue
No one can eat just
one Dimag ki batti jalade
Bajate Raho Dobara mat poochna
Jiyo sar uthake
6. Promotion or Marketing Communication Mix
• Includes a variety of communication activities to educate customers, increase awareness, increase demand, build
brand value and recognition and provide differentiation.
• Firms attempt to inform, persuade and remind consumers directly or indirectly about the products and brands they
sell.
7. Tools of marketing communication and their characteristics
Pervasiveness , amplified
expressiveness, control
Ability to be attention
getting, Incentive,
Invitation
Relevant, engaging,
implicit
High credibility, ability to
reach hard to find
buyers, dramatization
8. Rich, Interactive, Up to date
Timely, Influential, Pervasive
Personal, Proactive, Complementary
Customized, relationship oriented, response
Oriented
10. Carefully integrating and
coordinating the company’s many
communication channels to deliver
a clear, consistent, and compelling
message about the organization
and its products
12. Developing effective Communication
• Identify the target audience – potential buyers, existing users, influencers, general public etc.
• Set the communications objective - a. Establish need for category
b. Build brand awareness
c. Build brand attitude
d. Influence brand purchase intention
• Design the Communications – a. Message Strategy
b. Creative strategy – Informational appeal or Transformational appeal
• Select the Communication Channels – a. Personal Channels
b. Non- Personal Channels
• Establish the total Marketing Communications Budget
• Selecting the marketing Communications Mix
• Measuring Communication Results.
13. Factors in setting the marketing Communication Mix
1. Type of Product Market
a. Consumer Market (B2C) – Sales Promotion and Advertisement
b. Business Market (B2B) – Personal Selling
2. Buyer Readiness stage
a. Awareness stage – Advertisement and Personal selling
b. Conviction stage – Personal Selling
c. Closing – Personal Selling and sales promotion
d. Reordering – Personal selling, Sales Promotion and Reminder Advertising
Online activities at any stage
Editor's Notes
Introducion to marketing
Briefly describing the importance of marketing and its elements
Conduct a quiz round by showing the taglines and logos one by one and let the students identify the brand.
By this round they can get to know how these taglines and logos have an impact on their minds as a result of effective marketing communication
Asking the students to identify which form of promotional tool it is by showing this pictures and then explaining each one in detail
Advertisement- any paid form of non personal presentation and promotion of ideas, goods or services
Sales Promotion – short term incentives to encourage the purchase or sale of a product or service.
Events and Experiences- sponsoring an event or creating experiences of joy and fun to customers in form of art, sports, for any cause etc
Public Relations and Publicity-building up a good corporate image in the society
5. Online and Socila Media marketing – marketing on internet through social media story telling,online contests etc
6. Mobile Marketing- sending text messages or by calling the customer
7. Direct and database Marketing – through email
8. Personal selling – one to one interaction with customers
First asking the students to read the article and give their view. Then making them understand how the trends and customer interests changed by giving examples.
Consumers Then –
relying on marketer supplied information
Cell phones and TV sets
No control over the nature and timing of message they choose to send and receive
Consumers NOW-
Using technology to seek out information
Exchange brand related information
Satellite telivision, social networks
Full control over the messages they send and receive
Finally making them to understand the importance of IMC(Integrated Marketing Communications)
For Example:
Sender – Any corporate/Manufacturer
Encoding – Ad agency puts the thought into symbolic form(words, sounds, illustrations in form of Advertisement)
Message – the actual Ad
Media- television programs / social media/ Radio/ text message etc
Decoding – consumer watches the ad and interprets the words and images
Receiver – the consumer receives the message shown in the Ad
Feedback – Receivers response (remembers, praises the ad, hums the tagline etc)
Noise – consumer getting distracted from the actual message
Here we can show an Advertisement of any product or service and taking a small test of what the students understood or remembered from the AD.
If they are able to convey the actual message then the communication process is complete otherwise we should ask them to identify the distraction.