2. IT Solutions
PANACHE’s One Stop IT Solutions
Unified services from infrastructure consulting to support and maintenance
Hardware selection, negotiation and repair co-ordination services from multiple vendors
Bilingual IT support for foreign capital companies opening in Japan Japan Landing Business
Bilingual bridging PMO PM, SE service for foreign system integration companies
IT Infrastructure Consultation
Virtual Environment Implementation Support Service
Server and Desktop Virtualization, Storage Virtualization support PARTNER
Server Virtualization free basic assessment PROFESSIONAL
A consistent service comprising of detailed analytical survey, design and construction of
the new virtualized environment and operation and maintenance
Backup and restore procedure design based on cost effectiveness, disaster recovery
planning and storage proposal
Network Environment Support Service
Data, Voice and Video integration to an IP network “Cisco Unified Communications Solutions”
Coordinated IP Phone and Unified Communications service from consultation to operation and maintenance
Wireless solution consultation for small business through to enterprise level converged wireless solutions
Infrastructure Construction Process Service
Operation
Construction Virtual Environment
Free basic
start
Survey /Analysis Operation /
assessment
Planning Construction Migration Preparation Management
Free basic assessment Survey / Analysis Planning Migration
Free basic assessment Capacity Planning Virtualization plan System migration
Assessment report Using tool Operation plan Data migration
Quotation for Analysis result report Construction Preparation
assessment breakdown Proposal for virtualization Build VM environment Restore plan
/ consulting based on analysis results Build storage environment Training
Quotation for Virtualization Build backup environment User training
Vendor Alliances
PANACHE PANACHE will be the central
point of contact for multiple
Planning / Support / vendors, reducing your vendor
Consultation Construction Operation Vendor Management
management tasks.
IT Hardware Network Software Operating Tools Data Center
Procurement
Dell Cisco Citrix Hitachi Solutions Advantage 24
DIS DIS Microsoft NRI INES
HP NTT Data Getronics Networld ZOHO Japan
Networld UCOM VMware
NTT Data Getronics
<Relationship with PANACHE>
Advantage 24 Sales Partner Microsoft Silver Competency Level Partner
Cisco Premier Partner Networld Sales Partner
Citrix Solution Advisor NRI Nomura Research Institute Senju Family Partner
Dell Sales Partner NTT Data Getronics Sales Partner
DIS DIS Solution Business Alliance UCOM Sales Partner
Hitachi Solutions Group Company VMware Solution Provider
HP HP Reseller ZOHO Japan Technical Partner
INES Group Company
Alphabetical Order

3. IT Solutions
Managed Services
Service Characteristics
Highly skilled IT specialists with various qualifications
Service based on SLA’s Service Level Agreements decided with clients
English and Japanese bilingual engineers
‘Order Made’ services based on our clients’ needs
Total infrastructure maintenance
Project management
Helpdesk support Full time, Part time, Adhoc
Server, Network monitoring
Daily Operation
Resource management, change management, operation management tools
Front line incident/problem diagnosis and escalation, arrangement with vendors for failure handling
Operation and Maintenance consultation and improvement plan
Web Development
Main Achievements
Resource Booking System PANACHE SaaS Service www.your-reservations.com 1
Expense Management System PANACHE package software
Human Resources Agent Business Support System PANACHE package software
Online recruitment solution for global company
1 your-reservations.com® is a one stop website for all your online resource reservation needs.
Our online reservations system is very flexible to manage from one to any number of resources such as meeting rooms, rental cars,
human resource schedules, classrooms, equipment, karaoke rooms, rental rooms, buildings, badminton courts etc.
Everything required is located online, with the only thing for clients to prepare being a web browser and internet access.
Main Technologies
Web Technology ASP, .NET, JSP
Mobile Technology Microsoft .NET Mobile Toolkit
Database Microsoft SQL Server, Oracle, MS Access, MySQL
Development Languages C#.NET, VB.NET, VB, Java
OS Microsoft Windows, UNIX, Linux
IT Training Services
Aspects of Training
Japanese and English Training
Customized training courses to match our clients’ needs
Able to perform training for Microsoft Office through to clients’ specialized applications
Main Training Programs
Microsoft OS Windows XP, Windows 7 etc.
Microsoft Office
Project Management Professional PMP
Cisco Products
Complimentary training for ServiceDesk Plus
Client Proprietary Applications e.g. Hotel In-House System