The document discusses several government services available to citizens in India, including postal services, banking through post offices, and e-Seva centers. It notes that postal services operate through over 1.5 lakh post offices nationwide. Post offices also provide banking services like savings accounts and deposit schemes. E-Seva centers were launched in Andhra Pradesh to deliver government services to citizens like license renewals and certificates without needing to visit multiple offices. The program aims to have centers located within 1 km of citizens and provide a seamless experience across centers. It has been successful due to factors like strong political support, being citizen-focused, and operating 362 days a year.

1. Governement Services through E-seva,
Postalservices, Railways and Banking
By Group 3
Anagha
Srinivasan
Arjun
Sanal
Nabarun

2. Postal service
 Department of post come under Govt. of India
through minority of communications and
information technology
 The objective is to ensure availability of postal
service in all parts of the country like tribal, hilly
and remote areas
 Largest postal network in the world over 1,54,979
post offices.
POST OFFICE STATIONARY BANK
Post constitutes the main supply of financial
service

3. Schemes provided by the post office saving bank
1)Saving Account scheme – 4% interest
2) Recurring deposit scheme – 8.40% interest
3) Time deposit schemes - 1, 2, 3 and 5 year old
deposit – 8.40%
4)Monthly Income schemes – 8.40%
5) Senior Citizen saving account – 9.20%
6) Kisan Vikas partas
Financial services like : e-payments, retail service,
mutual funds and many more

4. eSEVA
The project eSeva was started as a pilot in the
twin cities of Hyderabad and Secunderabad,
and was thus called TWINS. It was started at
a cost of Rs 10 million, fully funded by the
Government of Andhra Pradesh. The project
provides services such as registration of birth
and death certificates, registration of vehicles,
e-billing and learners’ driving licenses.

5. OBJECTIVES OF THE PROJECT -
eSEVA
 All the counters in all the service centers
should provide all the services offered by
eSeva. The citizen can walk into any service
center and experience the same quality of
service.
 Citizens should not be required to travel more
than a kilometer to reach the eSeva center
nearest their home.
 The architecture adopted should be scalable
and secure.
 Citizens should not stand in queues.

6. Workflow of eSEVA

7. STATISTICS- eSEVA
GOVERNMENT OF ANDHRA PRADESH
(YEAR 2011)

8. CRITICAL SUCCESS FACTORS
 Strong political support
Political will is must for such a large scale
project to be successful.
 Citizen-driven
Citizens have trust and support in the system
and the increasing demand for addition of
services indicates that e-Seva is a Citizen-driven
system.
 Works 362 days a year
Services can be availed on holidays except
on Republic Day, Gandhi Jayanthi and
Independence Day. Bill payments can be
made over the Internet.