E governance - citizen engagement

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E governance - citizen engagement

  1. 1. Presented by: Harekrishna Misra Professor, IT & Systems Group, Institute of Rural Management Anand, hkmishra@irma.ac.in Sanjay Kumar Panigrahi Chief Executive Officer, Sahaj e-Village Limited, Kolkata, India, panigrahi@sahaj.co.in
  2. 2. Population : 1.27 Billion Languages : 780 Total States : 35 (including UT**s) Year Started : 2008 Total CSCs* : 133847 (as on 31.04.14) Major Services : 1.Government to Citizen Services (PAN, UID) 2.Insurance Services (Life, Non Life) 3.Ticket booking (Train, Bus, Air) 4.Education related services NeGP : Indian Scenario 2 *CSCs: Common Services Centers **UTs : Union Territories
  3. 3. 3 E – Governance : Challenges • Overarching effect of Digital divide • To enhance e – Participation to engage all stakeholders including Citizens, Govt., Business & Civil Society • Contemporary e – Governance with focus on e- Participation, e – Collaboration and e- citizens • To create demand driven citizen engagements with web 2.0 & Service oriented Architecture (SoA)
  4. 4. Web 2.0 Concept Objectives : • User centred Design • Service Orientation • Universal Service Identification • Service Browser • Web 2.0 Interface Service Provider Service Consumer Service Broker E-Learning / E-Governance (E-Collaboration / E-Participation)
  5. 5. 5 Architectural Study : Proposed Pathway for Indian e-Governance Architecture SOA Attributes Web 2.0 Attributes Possible Effects through e- Learning e-Governance e- Collaboration e- Participation Service Demand Participation- Collaboration Citizen Perception to use and raise demand Required Required Service Aggregation, Orientation Asynchronous Particle Update (the pattern behind AJAX); Collaborative Tagging Enhancing capabilities of portal specific deliverables Required Not Essential Service Orchestration Structured Information (Micro formats); Declarative Living and Tag Gardening Assigning roles and accountabilities to websites under the portal Not Essential Required Service Agency Collaboration The Synchronized Web; Software as a Service Service providers will be encouraged to add services for synchronization and orchestration Required Required
  6. 6. 6 NeGP Ecosystem Role of Service Center Agency (SCA) •Prime driver of the CSC eco-system. •Activities : identifying the required services, harnessing the State network, identifying and training the VLE, establishing the CSC Role of Village Level Entrepreneur (VLE) The VLE would manage the CSC business at the ground level Service Designated Agency Special Purpose Vehicle National Service Level Agency Dept. of Information & Tech.
  7. 7. NeGP Implementation at Ground level :: A Glance 7 A typical Common Service Center Service being given from a Center A Sahaj eLearning Center Awareness program by a VLE for women of the village Awareness drive by Sahaj in a village
  8. 8. Sahaj e – Village Limited (SeVL) 8 Total Common Service Centers in Villages : 27167 (as on 31.04.14) Total States : 06 Year Started : 2008 Major Services: 1.G2C Government to Citizen Services (PAN, UID) 2.B2CInsurance Services (Life, Non Life) 3.B2CUtility Services(Train, Bus, Air ticket booking, Solar lantern) 4.B2Ce Learning related services Assam
  9. 9. 9 Sahaj e- Village Limited (SeVL) engagement e – Learning Sessions for Rural Youth & Women • e- Participation • e- Collaboration • e- Citizens
  10. 10. Sahaj e- Village Ltd (SeVL) : Case Based Analysis Case – 1 Background • A Woman VLE(Under graduate), joined Sahaj in last 6 months • Primary earning of the VLE is through e- Governance Services - Certificate Services, catering to 8000 population • e– Learning Services are introduced lately Status • e– Learning Services are well accepted among Students • Mostly due to good impression created by woman VLE through her interpersonal skills, Trust and ambience of her shop. Case – 2 Background • A Woman VLE(Computer application Graduate), • Supported by person having specialization in networking & hardware services, catering to 25,000 population • E – Learning Services module – “e – Shiksha” is launched Status • Besides Govt. Services like certificate Services, Theoretical Session on English language, Exposure to Basic Operating System is given to the students • Learners include, local youth, Teachers & women Case of 2 Women VLEs was studied from 1 of the 6 states, Uttar Pradesh Name: Jyoti Chaurasia Village: Samesee District: Lucknow State: Uttar Pradesh Name: Neha Yadav Village: Devari Rokhara District: Lucknow State: Uttar Pradesh
  11. 11. Sahaj e- Village Ltd (SeVL) : Case Based Analysis • SEVL promoted e – Learning as a tool, engages citizens in acquiring e – Skills, orchestrates E – Government services • SeVL, working on bridging digital divide under NeGP of Govt. of India • Analysis of SeV is based on available website, background architecture, basis VLE interaction in UP & Policy document SOA Attributes Web 2.0 Attributes Possible Effects through e- Learning e-Governance e- Collaboration e- Participation Service Demand Participation- Collaboration Citizen Perception to use and raise demand Existent Non-Existent Service Aggregation, Orientation Asynchronous Particle Update (the pattern behind AJAX); Collaborative Tagging Enhancing capabilities of portal specific deliverables Non-Existent Non-Existent Service Orchestration Structured Information (Micro formats); Declarative Living and Tag Gardening Assigning roles and accountabilities to websites under the portal Existent Non-Existent Service Agency Collaboration The Synchronized Web; Software as a Service Service providers will be encouraged to add services for synchronization and orchestration Existent Non-Existent
  12. 12. Analysis • SeVL has made efforts to make services SoA compliant through e- Learning having multimedia interactions • Software is user friendly, occasional deficiencies are found, making software UCD deficient • Self learning is repetitive and sequential causes monotony in learning • Learner to learner creativity is not feasible • VLE do not have any scope to share his/ her expertise • Passive demand influence • VLE - in case performs better in e – Learning environment due to pro- activeness Sahaj e- Village Ltd (SeVL) : Case Based Analysis
  13. 13. Sahaj e- Village Ltd (SeVL) : Case Based Analysis Conclusion • E – Learning portfolio of SeVL successfully extending services to Rural Youth • Scope to improve upon SoA & web 2.0 based engagements • Efforts are mainly passive now in terms of SoA, Web 2.0 & e – Governance • Indicates, existence of Policy level gaps in National e- Governance Plan (NeGP)architecture • Able to showcase the accrued benefits of e -Governance services • Not been able to relate the effects of e-learning on increased e - Governance services holistically
  14. 14. Thank You 14

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